Hi, I’m
Tebogo Segopotje Mphahlele
Universal Banker 1 (Entrenchment None-Metro 1)
Polokwane,Polokwane (0676313416)
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
8
years of professional experience
5
years of post-secondary education
Work History
Standard BankPolokwane/lephalale
Universal Banker
09.2019 - Current
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
StandardbankPolokwane
Officer Frontline
09.2017 - 09.2018
Job overview
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
StandardbankPolokwane
Cash Consultant
09.2015 - 09.2017
Job overview
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Thagaetala Sec SchoolDithabaneng Ga-Mphahlele
High School Diploma
01.2005 - 12.2005
University Overview
- Professional development completed in commercial subjects
- Matric Certicate completed
Tshwane University of TechnologyPolokwane Campus
Diploma Office Management And Technology from Adminitrative Management Science
01.2010 - 12.2012
Cornestone CollegePolokwane
Certificate in Banking from Banking And Financial Support Services
01.2021 - 12.2021
Skills
Staff Training
undefinedAccomplishments
Voice Branch Leads- In Entrenchment have been managing the Voice Branch Leads in terms of execution,allocation,conversion rates and making sure that working strategies are implemented.
Homecoming started in 2022-trained most of the Bankers into visual/telephonic sales.
Timeline
Cornestone College
Certificate in Banking from Banking And Financial Support Services
01.2021 - 12.2021
Universal Banker
Standard Bank
09.2019 - Current
Officer Frontline
Standardbank
09.2017 - 09.2018
Cash Consultant
Standardbank
09.2015 - 09.2017
Tshwane University of Technology
Diploma Office Management And Technology from Adminitrative Management Science
01.2010 - 12.2012
Thagaetala Sec School
High School Diploma
01.2005 - 12.2005
Custom
Vally Mothlobuka
Team leader-Main Market Entrenchment(Non Metro)
Tel +27 (0) 73 2155315 / Tel +27 (0) 15 307 9760 / Email: : Vally.Mothlobuka@Standardbank.co.za
Meisie Sakhoneka
Manager -Main Market Entrenchment(Non Metro)
50 Schoeman Street, Standard Bank Square, Polokwane
Tel +27 (0)15 290 8310 / Mobile +27 (0)72 251 0840 / www.standardbank.com
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