Tebogo Maselaelo Motalaota
Admin Assistant
Randburg
Summary
Dynamic professional with a proven track record at Matswake Secondary School, excelling in strategic planning and customer relations. Enhanced operational efficiency through effective staff training and streamlined processes, resulting in improved student outcomes. Adept at managing budgets and fostering a collaborative environment, ensuring compliance and quality in educational programs.
Overview
7
7
years of professional experience
Work History
E-cadre / ICT
Manaka Primary School
06.2025 - 11.2025
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Implemented system upgrades for improved functionality and increased security measures.
- Organized extracurricular clubs or after-school programs related to technology integration or other areas of interest for students seeking additional enrichment opportunities outside of the classroom setting.
- Enhanced student comprehension by incorporating visual aids, interactive activities, and technology tools in lesson delivery.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
Supervisor
Debonair
05.2024 - 06.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
School Administrator
Matswake Secondary School
07.2019 - 11.2021
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Developed and enforced school policies to maintain safe and productive learning environment, resulting in noticeable decrease in disciplinary incidents.
- Negotiated contracts with vendors for school supplies and services, ensuring cost-effectiveness without compromising on quality.
- Managed school budget effectively, reallocating resources to areas of greatest need without sacrificing quality of education.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Verified student grades, attendance and schedules.
- Managed budgets and resources for educational programs.
- Formulated and implemented school safety and security policies.
- Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures, and cost-saving initiatives.
- Allocated school budgets and solicited additional funding from grant programs with well-written applications.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Educational Assistant
Semetse Primary
12.2020 - 05.2021
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in parent-teacher conferences to discuss student progress, address concerns, and develop strategies for academic success.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
- Managed resources efficiently by organizing materials, tracking inventory, and preparing resources necessary for daily instruction.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
Receptionist
Blouberg Care Health Center
06.2017 - 09.2017
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Provided clear directions to visitors regarding department locations or specific services offered within the facility.
- Improved operational efficiency by assisting with various administrative tasks such as filing, data entry, and report generation.
- Maintained orderliness at the reception area by performing regular cleaning and organizing tasks, providing a clean and comfortable environment for patients.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
NQF LEVEL 5 Higher Certificate - Law
Unisa
Polokwane 01-2025
N6 Management Assistant -
Capricorn Tvet College
Senwabarwana 06-2019
NQF LEVEL 4 OFFICE ADMINISTRATION -
Capricorn Tvet College
Senwabarwana 04-2017
Skills
Customer relations
Customer retention
Staff training
Customer-oriented
Sales analysis
Strategic planning
Sales expertise
Quotation, invoice andstatement preparation
Strategic planning
Analytical Thinking
Data Visualization
Information Flow
Customer Retention
Customer Order
Management
Office & Operations Management
Financial & Administrative SupportS
Switch Board Operations
Reference
Marobane Nelson
Store Manager
Debonairs
0697957370
Manamela Marakane
Principal
Manaka Primary School
0827236718
Chipu mothanyi
Principal
Matswake Secondary school
0837222452
Timeline
E-cadre / ICT
Manaka Primary School
06.2025 - 11.2025
Supervisor
Debonair
05.2024 - 06.2025
Educational Assistant
Semetse Primary
12.2020 - 05.2021
School Administrator
Matswake Secondary School
07.2019 - 11.2021
Receptionist
Blouberg Care Health Center
06.2017 - 09.2017
NQF LEVEL 5 Higher Certificate - Law
Unisa
N6 Management Assistant -
Capricorn Tvet College
NQF LEVEL 4 OFFICE ADMINISTRATION -
Capricorn Tvet College