Tebogo General Kekana
Johannesburg
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hereby seek position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Dining Car/Bar Server
Rovos Rail Tours Pty Ltd
05.2018 - Current
- Prepared hot coffee and tea according to customer requests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
Administrative Train Deputy Manager Trainee
Rovos Rail Tours Pty Ltd
04.2023 - 12.2023
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Pep Stores
08.2017 - 05.2018
- Assisted customers with prompt and polite support in-person
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Gathered and prepared sales materials in preparation for sales meetings.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Interpreter
Seesa Labour
03.2016 - 01.2017
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between chairpersons and individuals involved in labour offences such as witnesses and persons of interest.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided language translation and customer service skills to clients in business sectors.
Education
BBA - Business Administration
Vaal University of Technology
Vanderbijl Park 04.2001 -
National Diploma - Hospitality Management
Vaal University of Technology
Vanderbijl Park 04.2001 -
Skills
Menu Presentation
Timeline
Administrative Train Deputy Manager Trainee
Rovos Rail Tours Pty Ltd
04.2023 - 12.2023
Dining Car/Bar Server
Rovos Rail Tours Pty Ltd
05.2018 - Current
Sales Assistant
Pep Stores
08.2017 - 05.2018
Interpreter
Seesa Labour
03.2016 - 01.2017
BBA - Business Administration
Vaal University of Technology
04.2001 -
National Diploma - Hospitality Management
Vaal University of Technology
04.2001 -
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