Tebogo Christopher Tsinyane

October 2023 - February 2024: Assistant Store Manager, Mall of Africa

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

March 2020 - October 2023: Floor Supervisor, Sammy Marks Square

• Conducted sales in the store.
• Ensured the floor was running smoothly and customers were attended to.
• Assisted with recruiting and training of new sales representatives.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Visual merchandising.
• Through customer satisfaction, increased revenue in the store.
• Conducted administrative duties for the store.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Conducted administrative tasks for the store
• Visual merchandising
• Overseeing daily operations