Tebogo Pholo
Grobblerpark
Summary
Administrative officer specializing in admin & secretarial support functions. Ability to organize work accurately and maintain confidentiality. Well-versed in Microsoft packages. Good communication and interpersonal skills. Experienced in working under pressure, working independently and in a group, can work remotely and in the office.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Administrative Officer
UNISA ( University of South Africa)
09.2015 - Current
- Coordinating applications for Master's and Doctoral students.
- Processing Master’s and Doctoral Degree Forms (Research Proposal Module Forms, Appointment of supervisor forms)
- Updating Dashboard & student activity and Linking Supervisors to the qualification module code on myUnisa
- Coordinating meetings for the departmental Postgraduate committee.
- Processing of all Master's and Doctoral Degree Student Files and appointment of Examiners & NEC.
- Requesting DHETtargets from Executive Dean and calculating available enrolment spaces in each Master's and Doctoral qualifications.
- Liaising with the Postgraduate office (College of Graduate Studies) to ensure all Master’s & Doctoral applications are successfully signed off and that students are registered
- Processing travel requests.
- Processing of claims.
- Processing of claims.
- Assisting with undergraduate examination coordination.
- General administration work.
General Admin and Switchboard Assistant
Circle Finance
04.2014 - 08.2022
- Training of new agents -Capture newly signed agents on workflow -Phone each agent with agent code and answer any questions they might have -File paperwork numerically in AGT file -Take in daily sales submission -Resolve daily Rep and Agent query forms and daily email queries -Print incoming sales from email -Call newly activated agents to congratulate -Assist with any commission queries -Print requested commission sheets -Ongoing support and training of agents -Assist with monthly agent training functions
Administrative Officer ( Examination Department)
UNISA ( University of South Africa)
10.2014 - 07.2015
- Receiving, opening parcels from examination venues and Registering parcels -Distributing of examination scripts to academics -Quality Control -Handling of post results inquiries -Capture and process of application for deferred examination/remarks/rechecks -Change address/venue of students on written request -Answering inquiries received from students and staff via electronic media, phone, and hard copy -Assisting with student's inquiries telephonically and personal -Capturing and verification of exam marks
Customer care and reservations clerk
Greyhound Bus Services
05.2009 - 12.2012
- Answer calls in a professional manner -Booking bus tickets over the phone -Sending out quotations and booking confirmations via email or fax. -tracking buses, re -booking and cancelling tickets and buses. -Attending to the cash desk to assist walk in customers.
Education
Advanced Diploma in Business management -
MANCOSA
01.2020 - 05.2021
Diploma in Human Resource Management - undefined
Damelin correspondence college & Institute of administration and commerce.
01.2016 - 05.2009
Skills
Customer Service
Communication
Admin skills
Computer Skills
Project management
Additional Information
Any task as required by COD
Personal Information
- Place of Birth: South Africa
- Date of Birth: 10/29/85
- Gender: Female
- Nationality: Black
- Driving License: Code 10
- Marital Status: Single
References
- Mr Katlego Gustav Koopa, UNISA, 011 471 3725, koopakg@unisa.ac.za
- Ms Promise Thakane Mokoena, UNISA, 011 471 3668, mokeopt@unisa.ac.za
- Queen, Circle Finance, 011 594 0300
- Vernnite Wilson, Greyhound Bus Services, 011 611 8000
Timeline
Advanced Diploma in Business management -
MANCOSA
01.2020 - 05.2021
Diploma in Human Resource Management - undefined
Damelin correspondence college & Institute of administration and commerce.
01.2016 - 05.2009
Administrative Officer
UNISA ( University of South Africa)
09.2015 - Current
Administrative Officer ( Examination Department)
UNISA ( University of South Africa)
10.2014 - 07.2015
General Admin and Switchboard Assistant
Circle Finance
04.2014 - 08.2022
Customer care and reservations clerk
Greyhound Bus Services
05.2009 - 12.2012
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