Tebogo Ntsoane
Johannesburg
Summary
Business analyst with over six years of experience in healthcare finance, consulting, and utilities. Proven expertise in data analysis, project management, and testing across various sectors including government and telecom. Successfully transitioned into roles as a data analyst and business consultant, enhancing a diverse skill set.
Overview
7
7
years of professional experience
Work History
Business Analyst at
First National Bank (FNB)
Johannesburg
04.2025 - Current
- Worked as a Business Analyst within FNB, supporting business and technology initiatives through requirements gathering, process analysis, stakeholder engagement, and documentation. Translated business needs into clear functional and data requirements, supported delivery teams with structured analysis, and helped ensure solutions aligned with business objectives, governance expectations, and operational needs.
- Engaged business stakeholders, technical teams, data teams, and downstream consumers to gather, clarify, and validate requirements for change initiatives. Facilitated discussions to understand business problems, identify impacts, define scope, document assumptions and dependencies, and ensure alignment between business expectations and solution design.
- Prepared and maintained key analysis artefacts including Business Requirements Specifications, Business Requirement Documents, process notes, impact assessments, stakeholder questions, and supporting project documentation. Produced structured, clear, and traceable documents to support decision-making, delivery planning, governance review, and stakeholder communication.
- Supported data-focused initiatives by analysing source-to-target requirements, reviewing data structures, interpreting data definitions, and identifying impacted tables and fields. Worked within a data and reporting environment that included Teradata-related concepts, helping to document changes, support data understanding, and improve alignment between business rules and technical implementation.
- Contributed to the SAS Viya 4 programme by supporting the analysis, documentation, and stakeholder engagement required for platform migration and transformation activities. Assisted in shaping business requirements across architecture, governance, operational readiness, platform functionality, and phased migration planning, ensuring the documentation reflected both business and technical expectations.
- Prepared for and supported stakeholder workshops across architecture, risk and governance, commercial data, and related functional areas. Developed discussion points and structured questions to drive requirement clarification, identify concerns, capture decisions, and support broader programme alignment across multiple stakeholder groups.
- Performed impact analysis on proposed changes by identifying affected business processes, data fields, reports, tables, and downstream consumers. Supported change initiatives by documenting risks, dependencies, business impacts, and implementation considerations to help reduce ambiguity and improve delivery readiness.
- Supported testing and validation activities by ensuring requirements were clear, traceable, and suitable for review by delivery and testing teams. Helped confirm that implemented changes aligned with agreed requirements, supported defect clarification where needed, and contributed to improving confidence in delivery outcomes.
- Promoted structured analysis practices by maintaining traceable documentation, aligning requirements to stakeholder feedback, and ensuring key approvals, assumptions, constraints, and dependencies were properly captured. Contributed to improving the quality, consistency, and clarity of deliverables used across business and project discussions.
- Worked across business and technical teams to improve understanding of processes, strengthen requirement quality, and support more effective collaboration during project delivery. Helped bridge communication between stakeholders and implementation teams by turning complex discussions into practical, well-documented business analysis outputs.
Business Analyst at
Freethinking Business Consultants
Johannesburg
09.2021 - 03.2025
- Website renewal project, The NSG (National School of Government): Captured and documented client requirements using agile methodology, configured Role-Based Access Control (RBAC) to align security needs with user roles, developed and validated user stories and acceptance criteria, conducted workshops to ensure clarity and alignment on project goals, integrated APIs for seamless functionality across services, and worked closely with the design team to create a unified and intuitive user interface.
- MTN Boma/Pangea project, MTN South Africa: Captured and documented client needs using agile practices, developed user stories validated against real-world scenarios, held workshops to clarify project goals and streamline decision-making, established a support framework for handling user inquiries post-launch, conducted testing to ensure the platform's reliability, enhanced back-end efficiency through API integration, and worked closely with the design team to ensure the platform meets both business and user expectations.
- Absa Talent Acquisition (TA) project, Absa South Africa: Pinpointed key features and overarching themes to improve recruitment, collaborated with stakeholders to create user stories and define acceptance criteria, coordinated with the design team to ensure technical solutions met business objectives, generated comprehensive project documentation and deliverables, conducted testing to verify system performance and functionality, fostered teamwork between design and business units, and designed process flowcharts for current and future state analyses.
- IOCO EngineX infrastructure project, EOH South Africa: Executed process mapping to thoroughly understand the customer journey and internal operations, analyzed data to identify and address issues impacting customer loyalty, and collaborated with the design team to develop and iterate a Minimum Viable Product (MVP) for initial testing and improvement.
- ERP (Enterprise Resource Planning) selection project, Empact Group South Africa: Recorded discussions and outcomes from meetings, led workshops and conducted stakeholder interviews to gather requirements, established and managed the RTM, maintained regular communication to ensure alignment, worked closely with team members for collaborative problem-solving, and evaluated project outputs and provided constructive feedback for improvement.
- Knowledge Management Implementation Project, Freethinking Business Consultant: Recorded key points and decisions from meetings, led workshops and conducted stakeholder interviews to gather insights, investigated SharePoint's data mechanisms to understand its capabilities, organized sessions with the external tech team to ensure the solution met expectations, and worked closely with team members to ensure cohesive project execution.
- Fraud Risk Analysis Project, Takealot South Africa: Established the initial framework for a risk register and documented identified fraud risks, conducted a whitepaper on international perspectives on fraud risks in global supply chain management and applied the insights to Takealot's context, completed process mapping activities aligned with identified fraud risks during workshops with client stakeholders, and produced clear and concise meeting notes/minutes, ensuring that senior and executive stakeholders could easily understand the content.
- ERP (Enterprise Resource Planning) selection project, SABC South Africa: Recorded discussions and outcomes from meetings, led workshops and conducted stakeholder interviews to gather requirements, established and managed the RTM, maintained regular communication to ensure alignment, worked closely with team members for collaborative problem-solving, and evaluated project outputs and provided constructive feedback for improvement.
Business Consultant at
Business Systems Group (BSG)
Johannesburg
01.2019 - 06.2021
- Renewal of business, administration and underwriting project, Discovery: Elicited and documented requirements, implemented project governance using Jira and Confluence, and executed test cases in collaboration with the QA team.
- HR data migration project, Absa: Analyzed client-reported issues using data analysis techniques, utilized Microsoft SQL and IntelliJ IDE for data analysis, and prepared project management governance documents.
- Identity Access Management (IAM) project, Absa: Collected client requirements using agile methodology, developed analysis documentation aligned with client specifications, prepared project management governance documents, documented business processes using UML notations in Microsoft Visio, and provided coaching and mentoring to junior consultants.
- Data migration project, Netcare: Collected client requirements using agile practices, created project management governance documentation, documented business processes using UML notations, and provided coaching and mentoring to junior consultants.
- Data migration for a talent management system, BSG internal: Conducted meetings to accurately understand hiring needs, compiled client requirements using agile methodology, created documentation reflecting client specifications, performed data mapping for migration purposes, and developed project management governance documentation.
- Business analysis project, Thames Water (UK): Held meetings to thoroughly understand documentation needs, collected client requirements using agile methodology, developed documentation aligned with client specifications, and prepared project management governance documentation.
- Automation support for an infrastructure solution division, BSG internal: Conducted meetings to gain a clear understanding of requirements, documented client requirements using agile methodology, detailed the project scope and needs in analysis documentation, mapped data for integration with Microsoft Power BI dashboards, and prepared project management governance documentation for structured oversight.
- Privilege Access Management (PAM) project, Absa: Captured client requirements using agile methodology, compiled documentation based on client-defined requirements, conducted data mapping exercises, and provided coaching and mentorship to junior consultants.
Education
Bachelor of Commerce (Honours) - Information Systems
Rhodes University
Grahamstown12-2018
Bachelor of Commerce - Information Management
Damelin
Randburg12-2017
Skills
- Team collaboration
- Project management
- Communication skills
- Business analysis
- Microsoft Office suite
- Data analysis
- Client meeting facilitation
- SQL expertise
- Jira and Confluence
- Azure DevOps proficiency
- Figma design tool
- Requirement gathering
- SQL knowledge
- Agile methodologies
Languages
English
Sepedi
Hobbies and Interests
- Reading
- Football
- ESports Tournaments
- Gyming
Roles And Responsibilities
- Process optimization gap analysis
- Meeting facilitation
- Business requirements elicitation and reporting
- Creation of detailed business analysis (BA) artifacts
- UX design template development
- Role-based access control (RBAC) mapping for user permissions
- User story validation and acceptance criteria definition
- Support system development
- API implementation
- Test analysis
- Business process modeling and optimization
- Data collection, analysis, and visualization
- Database investigations
- Leading design and solution sessions
- Requirement traceability matrix (RTM) creation
- Reporting and documentation
- Stakeholder management and project planning
- Application requirements analysis and testing
- Whitepaper research and application
Timeline
Business Analyst at
First National Bank (FNB)
04.2025 - Current
Business Analyst at
Freethinking Business Consultants
09.2021 - 03.2025
Business Consultant at
Business Systems Group (BSG)
01.2019 - 06.2021
Bachelor of Commerce (Honours) - Information Systems
Rhodes University
Bachelor of Commerce - Information Management
Damelin