Tebogo Mongwe

Website Management:

Oversee the overall operation and functionality of the webstore.
Ensure the website is user-friendly, up-to-date, and visually appealing.
Collaborate with web developers and designers to implement new features and enhancements.

Product Management:

Manage the online product catalog, including adding new products, updating existing listings, and ensuring accurate descriptions, pricing, and inventory levels.
Coordinate with the product team to gather necessary information and assets for product listings.

Sales and Marketing:

Develop and execute online sales strategies to drive traffic and increase conversions.
Collaborate with the marketing team to create and manage promotional campaigns, including email marketing, social media, and online advertising.
Monitor and analyze webstore performance metrics and sales data to identify opportunities for growth.

Customer Service:

Ensure a high level of customer satisfaction by providing excellent customer service and support.
Address customer inquiries, issues, and feedback in a timely and professional manner.
Implement and manage a customer review system to gather and respond to customer feedback.

Order Fulfillment:

Oversee the order fulfillment process, ensuring timely and accurate processing and delivery of orders.
Coordinate with the logistics and warehouse teams to manage inventory and shipping.

Reporting and Analysis:

Generate regular reports on webstore performance, sales, and customer behavior.
Use data and analytics to make informed decisions and recommendations for improvements.

Sales and Customer Engagement:
Drive online sales by actively engaging with customers through various channels including chat, email, and phone.
Provide expert advice on product selection, installation, and design to help customers make informed purchasing decisions.
Develop and maintain relationships with customers to encourage repeat business and referrals.

Product Knowledge and Promotion:

Maintain an in-depth knowledge of our product offerings, including features, benefits, and applications.
Promote new and featured products to customers, highlighting their unique selling points.
Assist in the creation and implementation of promotional campaigns to boost sales.

Order Management:

Manage the order process from inquiry to delivery, ensuring timely and accurate processing.
Coordinate with the logistics and warehouse teams to track and manage inventory levels.
Handle any issues related to orders, deliveries, and returns efficiently and professionally.

Sales Strategy and Reporting:

Contribute to the development of sales strategies and initiatives to achieve sales targets and KPIs.
Analyze sales data and market trends to identify opportunities for growth and improvement.
Generate regular sales reports and provide insights to the management team.

Customer Service Excellence:

Ensure a high level of customer satisfaction by addressing customer inquiries and concerns promptly.
Implement best practices for customer service and continually seek ways to improve the customer experience.
Solicit and act on customer feedback to enhance service quality and product offerings.

• Key Account Manager for Vodapay, Takealot & One day Only
• Develop and maintain digital marketing campaigns
• Conceptualize online marketing adverts
• Create targeted emailer campaigns based on customer segmentation
• Identify new trends in digital marketing for brand awareness
• Central point of contact for all marketing related information
• Develop and maintain digital marketing campaigns
• Create targeted emailer campaigns according to customer database segmentation
• Manage and lead the online sales team by making sure targets and deadlines are met
• Constantly test website performance and improve where needed
• Identify new trends in digital marketing to capitalize in brand awareness.

• Keep track of product inventory, check stock levels, and assist in restocking and merchandising
• Handle customer inquiries, complaints, and returns professionally and efficiently
• Ensure customer satisfaction and resolve any issues in a timely manner
• Exceed sales targets and goals set by the store management
• Maintain a deep understanding of the electronics products and accessories available in the store
• Keep up-to-date with the latest trends and technologies.

• Handle customer queries on Website chat, Email & Telephone
• Social media marketing (Facebook Market Place)
• Keep track of product inventory, check stock levels, and assist in restocking and merchandising
• Inform customers of product availability and delivery options
• Based on customer needs and preferences, recommend appropriate products and upsell when relevant
• Offer basic technical support and troubleshooting for products in the store, including setting up devices and resolving common issues
• Process sales transactions accurately and efficiently using the store's POS system
• Provide feedback to management about customer preferences, common issues, and suggestions for improving sales and service
• Attend sales meetings & product training to learn about new products and sales techniques.

• Meet or exceed sales targets and goals set by the store management
• Participate in visual merchandising efforts to ensure that products are displayed attractively and prominently in the store
• Handle customer inquiries, complaints, and returns professionally and efficiently
• Maintain a deep understanding of the electronics products and accessories available in the store
• Keep up-to-date with the latest trends and technologies
• Provide product demonstrations to showcase features and functionality, helping customers make informed decisions
• Offer technical support and troubleshooting for products in the store, including setting up devices and resolving common issues.

• Project management
• Sourcing New business
• Working closely with suppliers and installers
• Offering exceptional customer service
• Recommend appropriate products and upsell when relevant
• Offer solutions that best suit the customer's requirements.

• Provided design and decor advice to customers
• Consistently exceeded sales targets
• Efficiently managed quotes and stock counts
• Offering customers advice on their design and decor needs
• Meet and exceed daily and monthly sales targets
• Provide exceptional customer service
• Follow up on special orders
• Urgently attend and resolve customer complaints and queries
• Comply with company policies and procedures
• Maintain housekeeping and display standards.

• Meet or exceed sales targets and goals set by the store management
• Participate in visual merchandising efforts to ensure that products are displayed attractively and prominently in the store
• Handle customer inquiries, complaints, and returns professionally and efficiently
• Maintain a deep understanding of the electronics products and accessories available in the store
• Keep up-to-date with the latest trends and technologies
• Provide product demonstrations to showcase features and functionality, helping customers make informed decisions
• Offer technical support and troubleshooting for products in the store, including setting up devices and resolving common issues.

• Sales promoter
• Meet and exceed daily and monthly sales targets
• Provide exceptional customer service
• Follow up on special orders
• Urgently attend and resolve customer complaints and queries
• Comply with company policies and procedures
• Maintain housekeeping and display standards.