Tebogo Molepo
Sales Associate
Johanessburg
Summary
Proven sales expert with a track record of exceeding sales targets at Sunglass Hut by leveraging exceptional customer service and upselling techniques. Skilled in relationship building and Microsoft applications, consistently enhancing customer satisfaction and loyalty. Achieved significant sales growth by mastering product knowledge and persuasive selling, making a tangible impact on store performance.
Overview
9
9
years of professional experience
Work History
Sales Associate
Sunglass Hut
Gauteng Jhb
11.2017 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Beauty Advisor
Foschini
Gauteng Jhb
05.2015 - 07.2017
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Trained new staff in product knowledge and customer service protocols.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Short Course - Office Administration
Damelin
Online Studies05.2024
Short Course - Office Administration
Quest Computer Skills Centre
Johannesburg 07.2017
Matric - Matriculation
Alexandra High School
Johannesburg, Alexandra 12.2009
Skills
Point of sale operation
Expert in Subject
Problem-solving skills
Upselling
Product and service sales
Cash Handling
Merchandising understanding
Relationship building
Exceptional customer service
Multi-tasking strength
Excellent people skills
Cash register operation
Adapt to diverse groups
Microsoft applications proficiency
Timeline
Sales Associate
Sunglass Hut
11.2017 - Current
Beauty Advisor
Foschini
05.2015 - 07.2017
Short Course - Office Administration
Damelin
Short Course - Office Administration
Quest Computer Skills Centre
Matric - Matriculation
Alexandra High School
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