Summary
Overview
Work History
Education
Skills
Timeline
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Tebogo Mdluli

Customer Experience Advisor
Meadowlands

Summary

Dynamic Customer Experience Advisor with a proven track record at First National Bank, excelling in complaint resolution and client advocacy. Skilled in optimizing customer interactions and enhancing satisfaction through effective communication and problem-solving. Recognized for building strong relationships and streamlining processes, contributing to a more efficient service environment.

Customer Experience Specialist with strong focus on delivering results and enhancing team collaboration. Skilled in customer communication, problem-solving, and adapting to changing needs. Known for reliability, empathy, and proactive approach to improving customer satisfaction. Prepared to make significant impact in fostering positive customer interactions and driving company success.

Overview

11
11
years of professional experience

Work History

Customer Experience Advisor

First National Bank
09.2024 - Current
  • Enhanced customer satisfConducted regular follow-ups with customers to confirm satisfaction with resolution outcomes and address any remaining concerns.
  • Streamlined communication channels for improved customer interactions and response times.
  • Developed strong relationships with clients by providing attentive support, earning their trust and loyalty over time.
  • Identified potential areas of improvement in the customer journey, suggesting actionable solutions to management.
  • Maintained detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies.

Ebanker

First National Bank
03.2019 - 07.2023
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.

Peak Relieaf

First National Bank
04.2018 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Call Center Representative

Afrizone
01.2014 - 03.2018
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • make sales

Education

High School Diploma -

Kilptown Secondary School
Eldoradopark, South Africa
04.2001 -

Skills

Call center experience

Complaint handling

Feedback collection

Client advocacy

Teamwork and collaboration

Experience optimization

Teamwork

Understanding customer needs

Problem-solving abilities

Calm and professional under pressure

Multitasking Abilities

Complaint resolution

Excellent communication

Timeline

Customer Experience Advisor

First National Bank
09.2024 - Current

Ebanker

First National Bank
03.2019 - 07.2023

Peak Relieaf

First National Bank
04.2018 - 01.2019

Call Center Representative

Afrizone
01.2014 - 03.2018

High School Diploma -

Kilptown Secondary School
04.2001 -

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Tebogo MdluliCustomer Experience Advisor