Tebogo Matsimela
Receptionist
Pretoria
Summary
Well-organized Receptionist equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, screening and answering numerous phone lines daily.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Receptionist
Mosa Technologies
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
IT Captain
03.2017 - 03.2020
- Enhanced caller satisfaction by responding promptly to information requests.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Office Administration Assistant
Rasemana Financial Services
07.2012 - 12.2013
- Confirmed appointments, communicated with clients, and updated client records.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
- Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
- Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
Education
GED -
Tshwane North College
Pretoria, South Africa 04.2001 -
High School Diploma -
Derick Dokobe High School
Polokwane, Limpopo 04.2001 -
Skills
Telephone skills
File management
Office management
Administrative support
Customer/Client relations
Scheduling
Verbal and written communication
Timeline
Receptionist
Mosa Technologies
02.2022 - Current
Receptionist
IT Captain
03.2017 - 03.2020
Office Administration Assistant
Rasemana Financial Services
07.2012 - 12.2013
GED -
Tshwane North College
04.2001 -
High School Diploma -
Derick Dokobe High School
04.2001 -
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