Tebogo Mathole
Retention & Transfer Team Leader
308 Fox Street Johannesburg,South Africa
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
CRM Retention & Transfer Team Leader
Ithemba Property
Johannesburg, ZA
07.2022 - Current
- To allocate all new transfer requests to transfer agents within 24hours by logging on the CRM transfer system and allocating equally to all agents, daily.
- To monitor that transfer agents, contact clients within reasonable time frame when a transfer deal is allocated by checking the last updated activity on the relevant CRM transfer system, daily.
- To monitor that transfer agents, clients with viewings of units by contacting the client and requesting confirmation of viewing, daily.
- To oversee the validity of documents requested from the tenant by checking the documents attached to the transfer deal on the relevant CRM transfer system, daily.
- To approve the quotation before the transfer agent sends it to the tenant by verifying the unit price, type, and other charges as well as the totals, daily. daily.
- To monitor that retention agents, make and receive calls from vacating tenants by checking their daily contact report and observing that agents are always dialing, daily.
- To coordinate the retention agents’ negotiations to renew their lease with tenants by doing spot checks on the retained deals and observing that the relevant retention offers are provided to the tenant, daily.
- To review and verify that the retention agent used the relevant CRM Property management system before contacting the client by checking on the CRM property management system if the tenant meets the retention criteria, daily.
- Proved successful working within tight deadlines and a fast-paced environment.
- To conduct quality assessment on Retention calls by listening to live retention calls and measure adherence to script, quality of interaction, objection handling and closing against the CRM retention quality scorecard, weekly.
- To monitor the retention teams’ timekeeping by checking that each agent logs in during the start of shift as per the roster.
- To handle and resolved all retention and transfer escalated tickets by reviewing the nature of the query, analyzing the query, and engaging with relevant departments involved to facilitate query resolution, daily.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
Letting Property Agent/ Transfer Agent/Customer Support Team Leader
Ithemba Property
Johannesburg, ZA
07.2019 - 06.2022
- Met with members to understand goals and recommend solutions to fit specific needs.
- Discussed financial options with clients and provided informed suggestions.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Created and implemented strategic trading approaches.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Advising clients about the letting process and rents.
- Setting up viewings and showing potential tenants around the property.
- Selecting responsible, reliable tenants.
- Preparing tenancy agreements and inventories.
- Checking tenant references.
- Making sure all aspects of the letting meet legal requirements.
- Meeting landlords.
- Arranging for maintenance to be carried out.
- Working with a wide range of people, such as solicitors, builders, cleaners and suppliers.
- Handling any problems with the property.
- Keeping up-to-date with changes in the law related to lettings
Cosmetics Counter Manager
Clicks Mall Of Africa
Johannesburg, ZA
06.2016 - 09.2018
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Managed team of 8 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Maintained accurate inventory and sales records for department.
- Set the schedules of sales assistants in their department.
- They keep track of sales and profitability.
- Set sales goals and monitor employee performance.
- They also interact with customers at the cosmetics counter.
- Also frequently act as beauty experts or consultants for customers.
- Providing tips and passing on knowledge of brands and cosmetic techniques.
- In charge of arranging counter displays.
- And also train stuff on new products coming in store
Skin Care Beauty Sales Consultant
Clicks Sandton City
Johannesburg, ZA
09.2014 - 06.2016
- Ran errands and provided general office support in a professional environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Selling products and collecting payments.
- Making products recommendations.
- Conducting demonstration of products.
- Restocking products.
- Presenting information about new products.
- Meeting sales targets.
- Maintain personal beauty and grooming standards.
- Ensure existing stocks are displayed in front row to new stock regular.
- Plan and execute new product launch and promotions .
Admin/Assistant (Temp)
Compass Communication (Smollen)
Johannesburg, ZA
09.2009 - 11.2011
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
N4 HR Certificate - Human Resource Management (HR)
South West Gauteng College (SWGC)
Johannesburg 01.2010 - 07.2010
High School Diploma -
Tembisa High School
Johannesburg 01.2003 - 12.2007
Skills
Management Skiils
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Retention and Transfer Team/Department.
- Resolved product issue through consumer testing.
- Achieved 160 by completing Retention and Transfer for the month of Oct 2022 with accuracy and efficiency.
- Supervised team of 10 staff members.
Additional Information
AWARDS AND ARCHIEVEMENTS
- Best Customer Service – Ponds Beauty Consultant - 2012.
- Promoted to Cosmetic Manager – Clicks Mall Of Africa - 2016.
- Best Sales Target In 3Months – Lancom Beauty Sales Consultant - 2018.
- Best Agent of the Month – Ithemba Property - 2020.
- Promoted to Transfer Agent – Ithemba Property - 2020.
- Best Sales Support – Ithemba Property - 2021.
- Promoted to be Letteting Sales Agents Team Leader - 2001.
- Promoted to be Retentions and Transfers Team Leader - 2022 unit Present.
Certification
Matric Certificate
Timeline
CRM Retention & Transfer Team Leader
Ithemba Property
07.2022 - Current
Best Sales Support
12-2021
Letting Property Agent/ Transfer Agent/Customer Support Team Leader
Ithemba Property
07.2019 - 06.2022
Cosmetics Counter Manager
Clicks Mall Of Africa
06.2016 - 09.2018
Skin Care Beauty Sales Consultant
Clicks Sandton City
09.2014 - 06.2016
Ponds Beauty Advisor Programme
07-2014
Ponds Excellent Customer Service
03-2012
N4 Human Resource Management Certificate
07-2010
N4 HR Certificate - Human Resource Management (HR)
South West Gauteng College (SWGC)
01.2010 - 07.2010
Admin/Assistant (Temp)
Compass Communication (Smollen)
09.2009 - 11.2011
Matric Certificate
12-2007
High School Diploma -
Tembisa High School
01.2003 - 12.2007
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