Tebogo Masike
Digital Project/Program Manager
Johannesburg
Summary
Dynamic and results driven digital project manager/program manager with over 10 year’s experience in project management leading strategic modernization programs and digital transformation initiatives particularly in the banking and financial services sector. Adept at managing complex projects using Agile (SAFe, Scrum, Kanban) and waterfall methodologies with a proven record of delivering innovative solutions that align with business objectives. Skilled in stakeholder management, program delivery and team leadership with a strong focus on project governance.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Senior Manager: Program delivery
Publicis Sapient
01.2024 - Current
- Company Overview: Consulting for Blue Label Telecoms
- Lead and manage multiple technology programs from inception through to delivery
- Define program objectives, scope, and deliverables in collaboration with clients and stakeholders
- Develop and maintain detailed project plans, including timelines, resource allocation, and budget management
- Serve as the primary point of contact for clients, ensuring their needs and expectations are met and exceeded
- Foster strong relationships with key stakeholders, including executive sponsors, project teams, and external partners
- Conduct regular status meetings with clients and stakeholders to communicate progress, address issues, and manage expectations
- Build, mentor, and lead high-performing project teams, ensuring clear roles, responsibilities, and accountability
- Provide guidance and support to project managers and team members, fostering a collaborative and productive work environment
- Promote continuous improvement and best practices in project management methodologies
- Identify, assess, and manage program risks and issues, implementing effective mitigation strategies
- Ensure timely resolution of issues, escalating as necessary to maintain program momentum and client satisfaction
- Monitor program performance and make adjustments as needed to ensure successful outcomes
- Oversee program budgets, ensuring projects are delivered on time and within budget
- Track and report on financial performance, providing regular updates to senior leadership
- Ensure all financial and contractual obligations are met
- Contribute to the development of the firm's strategic goals and objectives, aligning program management activities with business strategy
- Stay abreast of industry trends and best practices, incorporating innovative approaches into program management processes
- Drive the adoption of new technologies and methodologies
- Consulting for Blue Label Telecoms
Digital Agile Project Manager/Delivery Manager/Team Lead (Contractor)
DeARX
01.2022 - 01.2024
- Company Overview: contracted to Nedbank Group
- Part of the digital delivery team requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables
- Executive level stakeholder management
- RAID Management
- Digital delivery and team lead
- Responsible for keeping multiple projects on track through collaboration with multiple stakeholders
- Resource management
- Utilized the SAFE agile framework in the planning and execution of program increments
- Facilitated and participated in program increment planning sessions
- Developed resource plans for the delivery of projects
- Tracked and approved team members timesheets on Tempo
- Formulated and tracked budgets for projects
- Developed project plans
- Established timeframe and managed schedule throughout the project
- Used and managed Agile methodologies (SAFe) in the delivery & management of digital projects
- Facilitated Agile framework methodologies - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Participated in steer-co meetings
- Communicated and engaged with a variety of business unit leaders on the multiple deliverables
- Use of Jira to track project progression
- Organized and ran meetings relating to digital delivery between relevant technical and strategic stakeholders
- Navigated services and customer processes to ensure minimum negative impact is experienced
- Tracked project changes in system with detailed notes to help stakeholders access and analyze key information
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Adhered to established schedules by facilitating work quality and timely delivery
- Contracted to Nedbank Group
Digital Project Manager/Delivery Manager (Contractor)
Zyberfox
01.2021 - 01.2022
- Company Overview: contracted to Investec Ltd
- Part of the digital delivery team requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables
- Developed resource plans for the delivery of projects
- Formulated budgets for projects
- Developed project plans
- Established timeframe and managed schedule throughout the project
- Used and managed Agile methodologies (scrum & kanban) in the delivery & management of digital projects
- Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Participated in steer-co meetings
- Communicated and engaged with a variety of business unit leaders on the multiple deliverables
- Use of devOps board to track projects
- Organized and ran meetings relating to digital delivery between relevant technical and strategic stakeholders
- Navigated services and customer processes to ensure minimum negative impact is experienced
- Tracked project changes in system with detailed notes to help stakeholders access and analyze key information
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Adhered to established schedules by facilitating work quality and timely delivery
- Contracted to Investec Ltd
Digital Project Manager/Delivery Manager (Contractor)
Zyberfox
02.2020 - 10.2021
- Company Overview: contracted to ABSA Group
- Part of the digital delivery team requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables
- Developed team communications and information for stakeholder meetings
- Used and managed Agile methodologies (scrum & kanban) in the delivery & management of digital projects
- Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement
- Communicated and updated book of work deliverables to stakeholders
- Participated in quality assurance and testing of software before deployment
- Participated in OpCo meetings where operational challenges and solutions were discussed in the digital space
- Participated in ManCo meetings where overall digital delivery projects were challenges and solutions were discussed
- Worked with head of digital sales in order to improve digital sales targets through NTB (new to banking) and EC (existing clients)
- Use of JIRA and Confluence as a project management tool
- Organized and ran meetings relating to digital delivery between relevant technical and strategic stakeholders
- Navigated services and customer processes to ensure minimum negative impact is experienced
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Tracked project changes in system with detailed notes to help stakeholders access and analyze key information
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Adhered to established schedules by facilitating work quality and timely delivery
- Worked effectively with multiple Scrum teams both internally and off-shore
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
- Established timeframe and managed schedule throughout the project
- Contracted to ABSA Group
Project Management Specialist Consultant
Rodeosat
03.2017 - 02.2020
- Created full-scope cost estimates for IT related projects
- Created full-fledged implementation plans for IT clients
- Closely collaborated with project members to identify and quickly address problems
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Developed long-term business strategy by using customer feedback to identify necessary process improvements
- Managed, trained and motivated station managers for EMR services for the Royal Bafokeng nation and to continuously improve their knowledge and abilities in digital communication
- Arranged potential client contacts, cultivated relationships and followed through all service needs
- Developed new business by networking with prospects and valuable customers in the public sector
- Worked flexible hours; night and weekend
- Identified plans and resources required to meet project goals and objectives
- Modified and directed project plans to meet organizational needs
- Developed and initiated projects, managed costs, and monitored performance
- Applied knowledge of project management life cycle to keep project work moving smoothly
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track
Operations Manager & Project Manager
Inkunzi Wealth Group
03.2013 - 03.2017
- Met with current clients to assess needs and develop improvement plans
- Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to management committee
- Established and administered annual budget with effective controls
- Reduced average contract expenses through negotiations with vendors
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Implemented policies and standard operating procedures for continuous improvement
- Liaised between multiple business divisions to improve communications
- Created and implemented forward-thinking initiatives to improve employee engagement
- Coordinated with senior leadership and handled all managerial needs by implementing operational strategies
- Discovered and resolved complex employee issues that affected management and business decisions
- Organized and maintained vendor records in accordance with corporate guidelines
- Coordinated logistics
- Assisted department heads by tracking, organizing and analyzing project financial information
- Tracked project performance to analyze successful completion of short- and long- term goals
- Coordinated internal resources and third-party vendors for flawless execution of projects
- Utilized reporting systems to keep customers and management in loop with latest information
- Oversaw day-to-day processing of payroll for 27 employees, including review of timesheets
- Maintained daily bookkeeping report
Junior Operations Manager
Maseno general trading
02.2010 - 04.2013
- Coordinated with General Manager in different operational issues and promotional activities
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Cultivated and strengthened lasting client relationships using networking skills
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Tracked project changes in system with detailed notes to help stakeholders access and analyze key information
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Adhered to established schedules by facilitating work quality and timely delivery
- Generated operational reports for management on monthly schedules
Education
National Diploma - Entrepreneurship
University of South Africa
02.2010 - 06.2013
Bcom Honors Degree - Business Management
University of South Africa
02.2017 - 05.2018
Skills
- Waterfall methodology
- Agile methodology (SAFe, Scrum, Kanban)
- MS Office
- Cross-functional collaboration
- Presentation skills
- MS Project
- Budget oversight
- Analytical skills
- Critical thinking
- Financial Management
- Advanced problem solving
- Project planning and development
Timeline
Senior Manager: Program delivery
Publicis Sapient
01.2024 - Current
Digital Agile Project Manager/Delivery Manager/Team Lead (Contractor)
DeARX
01.2022 - 01.2024
Digital Project Manager/Delivery Manager (Contractor)
Zyberfox
01.2021 - 01.2022
Digital Project Manager/Delivery Manager (Contractor)
Zyberfox
02.2020 - 10.2021
Project Management Specialist Consultant
Rodeosat
03.2017 - 02.2020
Bcom Honors Degree - Business Management
University of South Africa
02.2017 - 05.2018
Operations Manager & Project Manager
Inkunzi Wealth Group
03.2013 - 03.2017
Junior Operations Manager
Maseno general trading
02.2010 - 04.2013
National Diploma - Entrepreneurship
University of South Africa
02.2010 - 06.2013
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