Overview
Work History
Education
Skills
Work Availability
Timeline
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Tebogo Makgatho

Tebogo Makgatho

Credit Controller
Diepkloof

Overview

19
19
years of professional experience

Work History

Finance Credit Controller

Tracker Connect PTY LTD
06.2016 - Current
  • Individual Book value R18 million.
  • Reconciliation of accounts and remittances.
  • Ensure monthly reconciliations by Client are completed accurately with the necessary backup documentation.
  • Manage the book within the pre-determined targeted debtor’s days.
  • Ensure that queries on accounts are attended to in an efficient, effective and professional manner.
  • Follow up on documentation not received from Customers.
  • Ensure correct matching of credit notes.
  • Keep record and follow up on overdue payments / unpaid invoices.
  • Ensure allocations of payments are done accurately and timeously.
  • Ensure unallocated cash is cleared monthly.
  • Build feasible and appropriate professional relationships with the Customers.
  • Provide Management with regular feedback on the performance of the book and outstanding payments.
  • Re-invoice.
  • Billing adjustments.
  • Suspension & Reinstatement of accounts.
  • Ensure all month end procedures are followed as per the SOP’s.
  • Provide Customer Service Excellence.
  • Maintaining of own age analysis.

Co – Ordinator – Customer services

Tracker Connect PTY LTD
06.2014 - 05.2016
  • Ensure that complaints / requests received at Director Level / Hello Peter / Twitter/ Facebook Get Closure websites are resolved in line with service level agreements and standards as a first priority.
  • Ensure that telephonic / electronic requests and walk-in clients received within the Client Service Division are handled efficiently and in line with service level agreements and standards.
  • Follow up queries and liaise with all necessary parties and departments regarding query resolution.
  • Ensure meeting of targets / deadlines as per Key Performance Agreement.
  • Identify concerns to trends, Investigate and propose possible solutions for Problems.

Business Retention Consultant

Tracker Network
11.2012 - 05.2014
  • Retaining Business Clients.
  • Make client aware of various options & different types of products available for the purpose of adding value to our calls & to make the customer aware of the benefits of utilising our Products.
  • Proactively and/or reactively retain existing business by means of up and cross selling different Tracker products.
  • Review client’s portfolio and offer an alternate option in an attempt to retain business.
  • Liaise and build relationships with Sales Consultants, Business Clients, Regional Staff.

Call Centre Agent

Tracker Network
01.2008 - 01.2012
  • Service level maintenance and management.
  • Query Resolution.
  • Follow up and feedback to internal and external clients.
  • Update changes in client’s information and account information.
  • Payment and balance information.
  • Product/ Services information request.
  • BP Service Station and Fitment Centre Locator Service.
  • Provide service that is aligned to company’s value and quality assurance standards.
  • Maintain records (stats) and report.
  • Marketing of TRACKER to both existing and prospective clients.
  • Provide service to both existing and prospective clients.
  • Query resolutions, written and telephonic.
  • Provide service within the region/ staff within TRACKER.

Client Service Agent

Vodacom Pty (Ltd)
09.2006 - 04.2008
  • Answering Incoming calls.
  • Resolve customer’s queries related to Vodacom’s product and service.
  • Provide assisted with headset queries.
  • Selling Vodacom’s products to customers.
  • System maintenance and usage.
  • Blacklisting of Handsets and Sim cards.
  • Sim Swaps.
  • Activation of GPRS and MMS settings.
  • Accurate logging of all calls.
  • Creating workflow.

Education

Grade 12 - Mathematics, Business Economics, Accounting, Economics, English, Setswana

Fons Luminus High

Skills

Passion for customers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Finance Credit Controller

Tracker Connect PTY LTD
06.2016 - Current

Co – Ordinator – Customer services

Tracker Connect PTY LTD
06.2014 - 05.2016

Business Retention Consultant

Tracker Network
11.2012 - 05.2014

Call Centre Agent

Tracker Network
01.2008 - 01.2012

Client Service Agent

Vodacom Pty (Ltd)
09.2006 - 04.2008

Grade 12 - Mathematics, Business Economics, Accounting, Economics, English, Setswana

Fons Luminus High

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Tebogo MakgathoCredit Controller