Tebogo Maaga
Queenwood
Summary
Experienced Housekeeping Professional with over 18 years in accommodation services. Led teams and maintained high-quality standards while managing daily operations. Proficient in fostering positive guest experiences and optimising service delivery.
Overview
20
20
years of professional experience
Work History
Duty Manager Housekeeping
Garden Court Hatfield
2022.05 - Current
- Managed outsourced service providers to ensure seamless delivery of housekeeping services.
- Managing and monitoring key guest expectations
- Cultivated positive atmosphere, fostering motivation and high performance among employees.
- Managed monthly budget and established control measures for effective financial oversight.
- Planned and managing Rooms Refurb 2022-2023
- Planned housekeeping Project and yearly schedules
- Managed stock forecasting processes effectively
Assistant Executive Housekeeper
Voco the Bank
2022.02 - 2022.04
- Managed VIP and guest requests to ensure satisfaction during their stay.
- Trained team on housekeeping SOP to ensure consistent service quality
- Forecasted needs and adjusted staffing levels.
- Ensured timely completion of purchase requisitions and orders to maintain optimal stock levels
- Created maintenance snagging lists and followed up on contingencies to address issues promptly
Assistant Executive Housekeeper
Garden Court Sandton City
Sandton
2016.05 - 2022.01
- Create and maintain interior and exterior standards of cleanliness.
- Managed and monitored outsourced service providers to ensure quality standards were met.
- Cultivated a positive atmosphere to motivate high-performance employees and enhance team engagement.
- Forecasted staffing needs and adjusted levels accordingly.
- Planned and organised housekeeping projects to enhance operational efficiency.
- Ensured timely completion of purchase requisitions and orders to maintain optimal stock levels aligned with business needs.
- Established linen control measures to optimise inventory management and reduce waste.
- Conducted monthly stock counts for housekeeping supplies to maintain inventory accuracy.
- Complete monthly departments Audit requirements
- Adhere to operating budgets and correct for shortfalls.
- Compliance on Policy and Procedures
Housekeeper Supervisor
Southern Sun O.R Tambo
Kempton Park
2008.06 - 2016.04
- Oversaw 20-30 housekeeping staff.
- Maintained exceptional standards of cleanliness and performance.
- Checked 50-90 room daily
- Manage Linen and Laundry operation
- Monthly Stock Count
- Resolve guest complains and give feedback
- Developed team schedules and monitored
- Managed team performance and productivity
Linen Attendant
Southern Sun O.R Tambo
Kempton Park
2006.04 - 2008.06
- Ensured accurate and up-to-date linen administration to support operational needs.
- Monitored and maintained supply levels for guest rooms to ensure consistent availability.
- Responded promptly to guest requests to enhance guest satisfaction.
- Adhere to Linen policy and procedures
- Developed team schedules and monitored productivity
- Recorded and managed linen transactions originating from Boston.
Education
Managing Housekeeping Operations - Role and planning of Housekeeping, Inventories and Expenses, Guest Rooms and Public area, Laundry, HR Policies, Safety Security and Environmental Policies
2026-06
Financial Acumen - Understanding Financial Acumen, Analysing and understanding financial statement, Budget and forecast, Revenue
2026-06
Manager Skill Builder - Getting results through others, Team Management, Building expertise in others & developing own managerial skill, A mind-set, "how can I motivate my team and make their work easier today?", Valuing & respecting individual team members & diversity, planning for self & team, Taking accountability for making others successful - removing obstacles inhibiting team performance, Team results week in & week out
2016-01
Room Skills development Programme - Front office duties, Check in and check out, Rate check and Credit limit, Housekeeping operations, Stock count, Housekeeping Budget and expenses
2015-01
Matric Certificate -
Masithwalisane High School
2002-01
Certificate in Accommodation Services - Daily housekeeping operations, Housekeeping standards, Budget and Expense control, Stock Control, Room checks
Supervisor Skill Builder - Getting results through own personal effort & skill, Self-Management, Developing own skill, A mind-set, "how can I make a bigger contribution", Valuing company standards, planning for personal success, Effective team member, Individual tasks & results (Quality, Cost, Delivery & Safety)
Skills
- Budget management
- Team leadership
- Operational excellence
- Project management
- Safety compliance
- Customer satisfaction
Custom
- Hope Mabaso, Assistant General Manager, Garden Court Sandton City, 011-269-7000
- Rakesh Rambaran, Assistant General Manager, Garden Court Hatfield, 012-432-9600
Timeline
Duty Manager Housekeeping
Garden Court Hatfield
2022.05 - Current
Assistant Executive Housekeeper
Voco the Bank
2022.02 - 2022.04
Assistant Executive Housekeeper
Garden Court Sandton City
2016.05 - 2022.01
Housekeeper Supervisor
Southern Sun O.R Tambo
2008.06 - 2016.04
Linen Attendant
Southern Sun O.R Tambo
2006.04 - 2008.06
Managing Housekeeping Operations - Role and planning of Housekeeping, Inventories and Expenses, Guest Rooms and Public area, Laundry, HR Policies, Safety Security and Environmental Policies
Financial Acumen - Understanding Financial Acumen, Analysing and understanding financial statement, Budget and forecast, Revenue
Manager Skill Builder - Getting results through others, Team Management, Building expertise in others & developing own managerial skill, A mind-set, "how can I motivate my team and make their work easier today?", Valuing & respecting individual team members & diversity, planning for self & team, Taking accountability for making others successful - removing obstacles inhibiting team performance, Team results week in & week out
Room Skills development Programme - Front office duties, Check in and check out, Rate check and Credit limit, Housekeeping operations, Stock count, Housekeeping Budget and expenses
Matric Certificate -
Masithwalisane High School