Tebogo Lucas

• Why iKnowNothing,
• In an attempt to build a small crypto operated company I realized that iKnowNothing, bagged as my 1st failed attempt.
• My goal was to build a Validator/NFT support company, deployed on a secure cloud platform that would meet the demands of a small start-up build with future scaling in mind, and used as company resources for running validator nodes. below are the open-source technologies I choose to use:
• Stack
• Oracle Cloud for Infrastructure and also clusted to On-Premise Infrastructure.
• Proxmox Virtual Environment HA clusters On-premise and cloud.
• Docker, kubernetes clusters for containerization off applications
• Apache-Guacamole - remote desktop gateway with support for VNC, SSH, RDP protocols.
• Zerotier - build common backplane networks spanning cloud and on-premise for decentralization of compute and storage resources.
• Authelia - authentication and authorization server and portal fulfilling the identity and access management (IAM) role of information security in providing multi-factor authentication and single sign-on (SSO) for applications via a web portal
• Grafana - multi-platform realtime analytic and visualization web monitoring application.
• Loki - log aggregator integrated onto Grafana.
• Rancher - multi-cluster orchestration platform, lets operations teams deploy, manage and secure enterprise Kubernetes
• Uptime Kurma -
• Ansible -
• Terraform -
• Daily Tasks
• Build and maintained a complete cloud solution for hosting company resources and Validator nodes.
• Setup a highly available and resilient infrastructure with Proxmox Virtual Environment open-source platform for enterprise virtualization.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Automated and implemented system backup and recovery procedures.
• Implemented best practices to protect data and assets.
• Researched and identified new technologies to use in agile development environment.
• Built automation tools and applications to deploy next-generation platforms.
• Implemented a secure clientless remote desktop gateway with support for VNC, SSH, RDP protocols.
• build common backplane networks spanning multiple cloud providers for decentralization of compute and storage resources.
• Projects: MainNet
• StargazeZone - Launched an NFT collection on STARGAZE mainnet
• Sentinel (DVPN) - Launched 3 dvpn nodes - archived ambassador role for sentinel
• Pre-search - Launched 3 pre-search nodes
• Strongblock - Launched 30 STRONG nodes
• NYM - Launched 5 NYM mix nodes
• Learned a tarn about crypto, community and WAGMI, they're all tested in the bear market.

The 1st company where I really had the freedom to architect my own solutions as I grew within the company and earned industry credits. I became the Mandalorian of Rocket Science, the last escalatee

• SLA work - Post Production
• Urban Brew Studio's - onsite resource for 1 year and 2 years support (2015-2017)
• Responsibilities
• Support of all TV channels, servers, network, SAN's, Playlist and edit machines
• ToolsOnAir Suite - (JustPlay - Automated Broadcast Playout Server
• (Just Live - Live Production Video & CG Playout)
• (Just:in - Network-based Ingestion Solution)
• Support of metadata controllers, segregated netwoks for 10gb metadata network, 16gb qlogic fiber network
• Support of Apple Mraid SAN's, linux file servers, Final Cut Studio machines.
• Running of cable and site documentation.
• Adhoc Clients
• Fortinet Firewall Deployments, maintained and supported all Rocket Science clients including
• B&J Tax Associates
• Creacha
• Prof Tess
• TQ group
• Creacha
• Support, maintenance and deployment of Fortinet firewall running web filtering, VPN, Intrusion detection
• Windows 2013 Server running directory and file sharing services with 36TB RAID 6 storage
• Adobe creative suite and 365 office
• Apple Server running iChat, file sharing internal resources, update server
• Responsibilities to clients
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Met with team personnel to share details of discovered issues and recurrent custom complaints.
• Traveled with sales engineers on customer site visits to respond to specific technical questions.
• Researched new tactics to better hone responses and shorten remediation times.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Led projects and analyzed data to identify opportunities for improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Improved operations through consistent hard work and dedication.
• Created plans and communicated deadlines to complete projects on time.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Technologies supported

• Quantum, Adode creative suite, Qlogic, Arista, Fortinet, ToolsOnAir, Qnap, Final-cut, Apple mraids, tape libraries, AWS, Docker, Linux, Archiware,

• Permanent skilled level position at Digicape in the Information Technology sector in JHB, South Africa (Gauteng).
• Duties & Responsibilities
• Assist with SLA clients around Johannesburg and Pretoria. Doing site audits, proposals of solution annd account management with clients like, Convergence Partners, Comair, etc..
• Troubleshoot all technology issues
• Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources. Research current and potential resources and services. Provide network access to all staff and students
• Install work stations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required. Monitor security of all technology
• Install and maintain Foolproof and passwords. Input and maintain IP addresses
• Advise staff of security breach and/or change in password or security status. Ensure installation of lock out programs
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Permanent skilled level position at Digicape in the Information Technology sector in JHB, South Africa (Gauteng). Duties & Responsibilities Assist with SLA clients around Johannesburg and Pretoria. Doing site audits, proposals of solution and account management with clients like, Convergence Partners, Comair, etc.. Troubleshoot all technology issues
• Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources. Research current and potential resources and services. Provide network access to all staff and students
• Install work stations
• Connect and set up hardware
• Load all required software Provide network accounts and passwords as required. Monitor security of all technology
• Install and maintain Foolproof and passwords. Input and maintain IP addresses Advise staff of security breach and/or change in password or security status. Ensure installation of lock out programs
• . Identify and prepare hardware for disposal when appropriate
• .Ensure hardware is stripped and secured before disposal

• Permanent skilled level position at Core Computer Business (iStore Menlyn) in the Information

• Duties & Responsibilities
• Offer telephonically Support to Mac users using Mac OS X 10.4, 10.5 and 10.6
• Offer hands on support all kinds to Mac’s including Macbook’s ,MacbookPro’s, Mac mini’s, iBook’s,
• PowerBooks ( test and replace Hard Drives, Memory, LCD Screens, Airport Express)
• Migrate whole user account from one Mac to the other (including all data and settings)
• Clone Hard Drives
• Troubleshoot Networking problems and offer solutions to customer’s, Business and Schools
• Install and set-up new Mac’s at design schools around PTA
• Parallels and VMware Fusion install and support,
• Offer full Support to iPhone users (basic troubleshooting and repairs)
• Repairs on all iPods

Internet Service Provider Support for clients in Europe, got promoted to 3rd line within a year.

1st Line support

• Help Customers set up their Internet, software configuration, modem, router configuration and wireless connection configurations.
• check customer's line compatibility for broadband and the intranet configurations

2nd Line Support

• Dealing with customer billing queries on the Hades a DOS system and check modem and router in orders in PIE a DOS system
• Help customers set up their Email and configurations
• Help customers set up their Email and configurations
• Help customers with browsing issues and speed issues
• Help customers with MAC Code issues

3rd Line Support

• Do technical support for customers
• Call logging and capturing complaints from clients in complaints database.
• Broadband order tracking for customer and amend customer details and troubleshooting for
• hardware and software.
• Take card payments from customers.
• Status changes on customers account
• Arrange for an engineer appointment for customer about any faults on the line
• Do line test for customer to see if they have any faults on their phone line
• Add services on customer account
• Maintained energy and enthusiasm in fast-paced environment.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Identified issues, analyzed information and provided solutions to problems.

• Duties & Responsibilities

• Facilitating students on MS Office, A+ and N+Â
• Â Repair of all PC's, Laptop's and Network, Test faulty components of a computer and order the appropriate component for replacement, remove and replace components.
• Manage backup of hard drive information, format hard drive, reload of operating system without erasing information, insert and configure more than one hard drive, reload of application systems onto hard disk,
• Installing software In charge of all responsibilities on the gaming zone which entitled networking, administering and applications support, also provided support to different government department in Kimberley.