Tebogo Louisa Chamano
Facilities Coordinator
Tembisa
Summary
Dedicated and detail-oriented Facilities Support Specialist with over 13 years of professional experience across facilities management, customer service, debt collection, and administration. Skilled in managing service providers, monitoring utilities, contract compliance, and office administration. Adept at problem-solving, multitasking, and ensuring operational efficiency. Committed to delivering high-quality service, supporting organizational goals, and building strong professional relationships.
Overview
22
22
years of professional experience
Work History
Facilities Coordinator
Sanral (Previously KTC-ZA)
02.2014 - Current
- Maintain and monitor facilities and contractual submissions calender. follow up on facilities and RSS maintenance Specialist monthly inspection schedule and Inspection sheets, contractual SLM Reports from service provider,bi-monthly OMP.
- Filling of facilities hard copy documentation and uploading soft copies on onedrive and sharedrive.
- Compiling the grant OMP from our service provider inputs.
- maintain calender for regular review and updating on facilities policies and procedure accordingly the company compliance standards.
- Regular review on our building plans lay outs and arrange.
- Ensure that correct and update documents templates are used.
- Coordinate monthly contractual meetings with service providers for quality assurance and adherence to SLA.
- Monitor service providers to ensure that compliance with company standards and SHE requirements adhered to accordingly.
- Ensure all soft services meet required standards through routine inspections and timely corrective actions.
- Prepare monthly reports including utilities report,service levels Management and score card, handyman Report, and facilities report,ORT125 from shared information.
- Ticket administration on reactive,corrective requests and PPM allocation to various service providers.
- Manage all facilities related internal and external communication.
- Creating of Purchase requisitions, Distribution of purchase orders to service providers and process supplier invoices for payments and distribution of remittance for an update.
- administrate parking allocation, asset movements and documentation.
- Supplying auditors with accurate compliance documentation with inputs from our service providers and facilities and ensuring execution of corrective actions ,for timeous solution to achieve a compliant and improved audit outcomes.
- Manage office stationery inventory and distribution, ensuring optimal stock levels, accurate record-keeping, and cost-effective procurement.
- Appointed Fire Marshal for the facilities department, responsible for fire safety inspections, emergency preparedness, compliance, and staff training.
Debt Collector
Brook and Luyt Attorneys
08.2012 - 01.2013
- Engaged with clients on overdue accounts and negotiated payment arrangements.
- Advised debtors on legal actions, penalties, and settlement processes.
- Processed and recorded payments accurately.
- Handled customer inquiries professionally and provided clear guidance.
- Captured data for payment tracking and reporting.
- Ensured compliance with organizational debt recovery policies.
Call Centre Agent
Virgin Mobile UK
09.2008 - 02.2010
- Handled inbound and outbound customer calls.
- Resolved customer queries related to billing, services, and mobile packages.
- Registered SIM cards and activated customer accounts.
- Processed new contracts and updated existing customer records.
- Provided professional customer service and technical assistance.
- Captured customer data with accuracy and efficiency.
Sales Consultant
Direct Channel
07.2006 - 06.2007
- Promoted and sold insurance products over the telephone.
- Educated customers on policy benefits and claims processes.
- Captured and processed client details for new policies.
- Built and maintained strong customer relationships.
- Consistently met and exceeded sales targets.
- Assisted clients with policy renewals and product queries.
Teller & Floor Packer
Jet Retail Store
08.2004 - 01.2006
- Operated tills and processed customer payments.
- Managed stock packing, product displays, and merchandising.
- Assisted customers with inquiries and product information.
- Promoted in-store insurance and related services.
- Monitored stock rotation and assisted with deliveries.
- Ensured compliance with store policies and procedures.
Education
Facilities Management Fundamentals (NQF6)
Academy of York
Certificate - Handyman and General Maintenance
Naftin Training and Skills Development
BASIC FIRE FIGHTING
STRAT TRAINING
GAUTENG 04.2001 -
Grade 12 - English, Afrikaans, Business Economics, Economics, Accounting
Tembisa High School
01-2003
Skills
Facilities Management
Service Level Agreement (SLA)
Monitoring
Office & Records Administration
Utilities & Compliance Monitoring
Procurement & Requisition Handling
Data Capturing & Reporting
Customer Service & Support
Debt Collection & Negotiations
Inspection & Quality Assurance
Conflict Resolution & Problem-Solving
Time Management & Multitasking
Communication & Interpersonal Skills
Contractual Meeting Coordination
Asset & Document Management
Teamwork & Collaboration
DECLARATION
I hereby declare that the information provided is true and accurate to the best of my knowledge. Tebogo Louisa Chamano
Timeline
Facilities Coordinator
Sanral (Previously KTC-ZA)
02.2014 - Current
Debt Collector
Brook and Luyt Attorneys
08.2012 - 01.2013
Call Centre Agent
Virgin Mobile UK
09.2008 - 02.2010
Sales Consultant
Direct Channel
07.2006 - 06.2007
Teller & Floor Packer
Jet Retail Store
08.2004 - 01.2006
BASIC FIRE FIGHTING
STRAT TRAINING
04.2001 -
Grade 12 - English, Afrikaans, Business Economics, Economics, Accounting
Tembisa High School
Facilities Management Fundamentals (NQF6)
Academy of York
Certificate - Handyman and General Maintenance
Naftin Training and Skills Development