Tebogo Lekalakala
Pretoria
Summary
Sales professional with proven success in both private and public sectors. Expertise in report writing, data analysis, and customer retention strategies. Committed to leveraging skills to enhance customer relationships and drive business growth.
Overview
13
13
years of professional experience
Work History
Executive Assistant
AVIS Budget
04.2017 - 08.2025
- Act as a point of contact and handle issues that arise.
- Liaised with company stakeholders and internal teams to clarify project requirements and ensure alignment
- Liaising with company stakeholders and internal team to identify and define project requirements, scope and objectives.
- Establishing effective project communication plans & ensuring their execution, break projects into doable tasks and set timeframes and goals
- Create and maintain comprehensive project documentation, plans, milestones and reports
- Project/program tracking timelines and highlighting risks and mitigation plans.
- Compiled monthly, quarterly, and annual review reports and presentations to inform strategic decision-making
- Generate weekly & monthly reports
- Compile the team/departments performance tracker report on a weekly basis
- Monitored sales team performance weekly and monthly to identify areas for improvement
- Assisting with annual budget preparations for the department
- Built and maintained effective working relationships with internal and external customers to facilitate collaboration and communication
- Onboard new suppliers, check accuracy of newly opened accounts, rates and clients contracts.
- Ensuring customer compliance with all agreements.
- Providing support to the national sales manager
- Performed various administrative tasks to support department operations
VAPS Administrator (MAU)
AVIS Fleet
Isando
10.2015 - 03.2017
- Assisted in capturing VAPS contracts for internal and external customers to ensure accurate documentation
- Maintained and updated service and maintenance plan contracts
- Verify and monitor payments for plans with the finance team
- Monitored and tracked invoicing processes daily and weekly to support financial accuracy
- Ensuring proper document management through careful verification and adherence to procedures
- Building and maintaining effective working relationships with internal and external customers (dealerships and suppliers)
- Resolving customer queries and concerns professionally using effective customer service techniques
- Assist the maintenance team with service/maintenance authorization
- Performed general administration tasks to facilitate daily operations and maintain organised filing of contracts
International Prepayment Administrator
AVIS HQ
Isando
08.2014 - 09.2015
- Create and allocate payments for bookings via POS or Eft payments
- Process payment authorisations for bookings
- Reconcile payments and allocate payments accordingly
- Assisted tour operators with domestic and international booking invoices to ensure accurate and timely processing
- Resolving customer queries and concerns professionally using effective customer service techniques
- Monitored and tracked customer service queries, providing weekly and monthly reports to highlight trends and issues
- Generate daily, weekly & monthly operations reports
- Prepare training material for internal customers and external customers
- Performed office administration tasks, including filing, data entry, and correspondence management to support operational efficiency
GDS Analyst
AVIS HQ
Isando
09.2012 - 07.2013
- Assisted with functional support for GDS helpdesk, addressing queries and ensuring customer satisfaction
- Resolving customer queries and concerns professionally using effective customer service techniques
- Assisted clients with travel arrangements Travel Management companies with query resolution
- Conducted training for private, public sector, and travel management customers to enhance service delivery
- Preparing training material for internal/external clients
- Generated daily, weekly, and monthly operations reports to provide insights for decision-making
Education
NDIP Tourism Management -
Tshwane University of Technology
Pretoria, South Africa12-2012
National Senior Certificate -
Pretoria Secondary School
Pretoria, South Africa12-2007
NQF 5 Project Management -
Ichaftraining
Johannesburg, South Africa07-2026
Skills
- Project management
- Project oversight
- Report creation
- Operational efficiency
- Technical skills
- Customer support excellence
- Complex problem resolution
- Client management
- Verbal communication skills
- Written communication skills
- Strong interpersonal abilities
- Analytical thinking
References
- Refetotswe Debiela, Avis Budget, National Senior Manager, +2711 923 3500/+2760 526 2187
- Refiloe Hlaphi, Avis Budget, Senior Manager, +2711 923 3500/+2774 695 5792
Timeline
Executive Assistant
AVIS Budget
04.2017 - 08.2025
VAPS Administrator (MAU)
AVIS Fleet
10.2015 - 03.2017
International Prepayment Administrator
AVIS HQ
08.2014 - 09.2015
GDS Analyst
AVIS HQ
09.2012 - 07.2013
NDIP Tourism Management -
Tshwane University of Technology
National Senior Certificate -
Pretoria Secondary School
NQF 5 Project Management -
Ichaftraining