Tebogo Kwakwa

A disciplined and detail-oriented final-year student completing a Diploma in Management Services, graduating in 2026. Recognized for academic excellence with distinctions in Costing and Estimating, Operations Management, and End-User Computing. Skilled in research methodology, data analysis, and process optimization, with proven ability to design and refine professional documentation, compliance checklists, and Word-ready templates. Experienced in guiding collaborative projects, mentoring peers, and ensuring outputs meet organizational standards with clarity and precision. Passionate about leveraging innovative tools and structured approaches to deliver actionable, high-quality results in management and service-oriented environments.

• passionate about strength training and endurance building

• E-Certificate, Artificial Intelligence in the 4IR
• E-Certificate, African insight
• E-Certificate, financial literacy-Be Money Wise (SLP)

• Organizational Effectiveness Study-Clicks
  Conducted a comprehensive analysis of customer service efficiency within the store environment. Responsibilities included observing and recording customer flow from entry to checkout, measuring waiting times at service points, and tracking daily customer volumes. Evaluated performance across different store sections, including medical services, to identify bottlenecks and opportunities for improvement. Findings contributed to actionable recommendations aimed at enhancing customer experience and operational effectiveness.
• Consulting Project – ONIX Consultation Group
  Participated in a consulting assignment focused on improving the company’s Know Your Customer (KYC) processes. Conducted investigations into existing compliance and verification procedures, identified inefficiencies, and proposed strategies to streamline workflows while maintaining regulatory standards. Delivered recommendations that supported greater accuracy, efficiency, and alignment with best practices in client onboarding and compliance management.