Summary
Work History
Education
Skills
Websites
References
Timeline
Generic

TEBOGO KHUNOANA

Pretoria

Summary

With over 8 years of experience in the banking industry, this candidate is an expert in providing exceptional customer service. They have successfully managed assignments and led teams, ensuring smooth operations and high levels of customer satisfaction. Committed to continuous self-development, they strive to exceed expectations and deliver outstanding service.

Work History

AVAF service consultant

ABSA Bank
Current
  • Providing customer service and support: Answer inbound calls and respond to written queries timeously
  • Managing all queries through to resolution ensuring that first call resolution is adhered to at all times
  • Resolve all complaints within agreed service level timeframes
  • Strict adherence to risk and compliance
  • Authenticate existing and third-party customers and meet security measures, also in accordance to the National Credit Act
  • Strictly adhere to all risk and governance policies and procedures
  • Screen all incoming calls against known fraud indicators other risk factors
  • Use telephonic interview techniques in order to determine risk
  • Communicate new fraud trends to the team leader.

Sales Consultant

ABSA Bank
Current
  • Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
  • Demonstrate an understanding of complex processes and Fraud Solutions technical knowledge to prevent and minimize fraud losses
  • Act as a single point of reference to appropriately solution the customer
  • Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g
  • COR and E2E)
  • Acquire new primary customer's relationships by utilizing internal and external sources
  • Identify sales gaps by comparing actual performance against target
  • Adhere to legislative and regulatory requirements
  • Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system
  • Build long term relationships with customers
  • Adhering to the Fais Act and FICA legislation when interacting with clients.

SERVICE CONSULTANT

CAPITEC BANK
05.2017
  • Consulting and interacting with clients
  • Gathering and capturing of financial information
  • Assisting clients with general banking related queries (opening bank accounts, approving client loans) and making changes to customer accounts
  • Performing teller duties by assisting clients with basic bank transactions such as deposits and other financial services
  • Making sure the branches sales targets are met on a monthly basis
  • Filing clients' documents and basic administration
  • Conducting telemarketing on behalf of the bank (promoting the bank's services)
  • Balancing cash bundles and processing payments
  • Processing legal and court documents
  • Adhering to the financial Centre act in terms of opening new accounts.

SALES COORDINATOR

HYUNDAI FLEET, CENTURION
08.2014
  • Develop the business to reach set targets for the month
  • Drive specific strategies to retain and grow existing customer base
  • Manage customer expectations to ensure effective delivery of services
  • Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills
  • Ensure customers escalation is managed and feedback is provided
  • Negotiating the terms of an agreement and closing sales
  • General administration, telemarketing and processing of orders for the sales team.

Education

BCOM Basic Accounting, Economics, Financial accounting principles, Business Management, Financial accounting reporting and financial management, Macroeconomic, Commercial Law, Economics B, Business Management, General Management, Money and Banking, Microeconomics, Banking, Introduction to Treasury, Enterprise Risk management, Financial Management, Operational risk management, Selected Accounting Standards simple Group structures, Financial Management second year -

UNISA
01.2022

Diploma Business Management & entrepreneurship, Accounting, Business Management, Pastel, Accounting (introduction), Financial management -

Varsity College
01.2014

Senior Certificate, Mathematics, Physical science, Electrical technology, Graphics -

Kgomotso Comprehensive High School
01.2011

Skills

  • Face to face service within a retail/client service industry - acquired interpersonal and interactive skills through customer and sales management
  • Knowledge of sage Pastel accounting
  • Analyzing and diagnosing skills - conducted a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
  • Computer literate in MS Office - knowledge in Microsoft Office tools such as excel, access, word, PowerPoint and outlook
  • Communication (verbal and written) - experience in face to face client service that required interaction and verbal communication with clients on a daily basis, Ability to work individually and also able to work effectively as part of a team
  • Writing organizational skills - had to compile reports and organize files and financial documents as part of duties
  • Customer satisfaction
  • Team player
  • Quick learner
  • Problem-solving
  • Professional manner
  • Complaint resolution
  • Issue Resolution
  • Sales expertise
  • Account Management
  • Partnership Building
  • Customer Service
  • Listening Skills
  • Excellent Communication
  • Documentation And Reporting
  • Customer Retention
  • Call Center Operations
  • Customer service excellence

References

  • Lindokuhle Mnguni, Absa Bank, 011 330 4612
  • Pieter Louw, Capitec Bank, 083 2356902, 012 322 3328
  • Nico Stroh, Hyundai Centurion, 012 665 0013
  • Micheal Mokoena, Absa bank, 073 599 2936, 012 4715604

Timeline

AVAF service consultant

ABSA Bank
Current

Sales Consultant

ABSA Bank
Current

SERVICE CONSULTANT

CAPITEC BANK
05.2017

SALES COORDINATOR

HYUNDAI FLEET, CENTURION
08.2014

BCOM Basic Accounting, Economics, Financial accounting principles, Business Management, Financial accounting reporting and financial management, Macroeconomic, Commercial Law, Economics B, Business Management, General Management, Money and Banking, Microeconomics, Banking, Introduction to Treasury, Enterprise Risk management, Financial Management, Operational risk management, Selected Accounting Standards simple Group structures, Financial Management second year -

UNISA

Diploma Business Management & entrepreneurship, Accounting, Business Management, Pastel, Accounting (introduction), Financial management -

Varsity College

Senior Certificate, Mathematics, Physical science, Electrical technology, Graphics -

Kgomotso Comprehensive High School

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