Tebogo Gabang Malatji

Managing Awethu

● Moderating all awethu.mobi advocacy campaigns

● Developing and executing a strategy to popularise awethu.mobi, with potential campaign starters

● Designed and operationalised campaigns to drive engagement and impact

● Writing powerful emails and media content that engages and motivates members to take action.

● Communicating persuasive and engaging narratives and campaign messaging

● Creating campaign action pages ie petitions, open letters, email actions, surveys, social media share actions, etc.

● Help organise member actions including petition deliveries, rallies, training, meetups.

● Helping out across the team to ensure members stay in the loop, spread the word about campaigns, analyse our work and impact and generally be a good team player.

● Recruiting, training, coaching, and supporting campaign starters to run and lead their campaigns.

● Identified and built relationships with movements and community-based organisations to enhance support for issues via awethu.mobi

● Building community—through social events, visibility actions, and social media.

● Use social media and earned media to recruit volunteers, promote events, and build narrative power.

● Identifying leaders and strategies for issue advocacy and organising.

● Editing and moderating new and changed content on the platform (appeals, mailings, eventual events) - including linguistic and content-related proofreading, adding graphics, establishing campaign statuses, contact with campaign starters.

● Supporting campaign starters to enable the effective execution of campaigns (exchange of correspondence, telephone calls, meetings, supporting offline campaigns/campaign actions)

● Generating, transferring signatures to campaign starters, providing guidance and encouraging interesting forms of delivery, taking care of collecting the necessary documentation related to personal data protection.

.● Supporting with translation

Engaged community members to foster relationships and increase campaign participation

Coordinated actions to enhance participation in campaigns.

● Assisting with onboarding and oversight of campaigns focused short-term contractors.

● Managing the call centre team in terms of translating campaign content into default responses.

● Managing workflow across the call centre team, including conducting quality control checks for call centre work and signing off on invoices for work done. ● Data management (cutting mobile lists and syncing mobile data on Identity, uploading Facebook CSVs, syncing unsubscriptions, etc)

• Engaging with constituencies to identify and address issues that impact them and their communities

• Developed and implemented engagement strategies to enhance member participation and satisfaction

• Testing out different engagement methods/tools

• Collaborated with web developers to design a user-friendly and efficient website tailored to member needs

• Cleaning up our membership database

• Developing our new WhatsApp-based engagement tool called turn.io • Helping members empower themselves by fostering strong alliances among them

• Managed social media pages and devised innovative content strategies to boost member engagement

• Timely response to member queries and concerns

• Empowering members with tools to advocate for themselves and launch their petitions

• Provided regular updates to members about relevant opportunities they might be interested in

• Developed strategies to enhance member involvement and engagement in campaign activities

• Ensuring and building a continuous and consistent rapport with members • Mobilising members to help realise a Campaign demand

• Planned and coordinated peaceful demonstrations to effectively voice campaign demands • Handled member inquiries professionally on social media platforms

• Forming and maintaining strategic partnerships with shared goals

• Reaching out to government officials to make campaign submissions

• Managing membership data and ensuring its integrity

• Drafted and disseminated campaign updates to keep members informed and engaged

• Conducting Research on existing and ongoing campaigns

• Assisted in all stages of membership onboarding process and managed membership mailbox to ensure timely responses.

• Liaise with projects and programmes across the organisation to respond to member queries and requests.

• Support membership verification for CIVICUS communities of practice and working groups (e.g. AGNA, Youth.

• Collaborated with CIVICUS projects and programmes to identify and promote member engagement opportunities and communications.

• Aided in formulating a value proposition for CIVICUS members to enhance their experience and engagement.

• Managed database systems to ensure accurate and up-to-date records.

• Support members representation at CIVICUS convenings e.g. International Civil Society Week, virtual convenings, webinars.

• Helping the database management officers with updating and improving CIVICUS CRM.

• Analysed and loaded data into Amandla.mobi system to ensure accurate information management. • Campaign Research and report writing.

• Analysed and loaded data into Amandla.mobi system to ensure accurate information management.

• Interpreted data and wrote blog posts to communicate findings clearly to members, enhancing understanding of key insights.