Tebogo A Manyama
Restaurant Server
Johannesburg
Summary
Waiter serving 20 guests per seating across cruise dining venues and supporting 10+ table turns per shift, handling 5+ allergy and dietary requests per week with attention to allergies, dietary restrictions, and meal presentation. Delivers food and beverages, advises on suitable menu choices, and supports vulnerable guests during service to keep the dining experience calm and organized. Maintains USPH sanitation standards while keeping tables, condiments, and service flow in order.
Overview
13
13
years of professional experience
Work History
ASSISTANT WAITER
Disney Cruise Line
Miami
02.2025 - Current
- Maintain 80% guest satisfaction rate by delivering accurate food and beverage service with prompt follow-up.
- Support 20 guest interactions per shift through warm greeting, seating, and attentive table service.
- Maintain clean, well-presented dining and buffet tables to support the outlet’s overall appearance and readiness.
- Collect orders from the waiter station and relay correct condiments to match guest meals.
- Assist with serving food and beverages during regular service, afternoon tea, embarkation, and outside catering.
- Report repair and renewal needs around the restaurant to keep the guest area operational.
- Follow safe, sanitary work practices and support food safety standards throughout each shift.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
WAITER
P&O Cruises
Southampton
12.2023 - 11.2024
- Delivered 25 guest meals and drinks per shift while maintaining attentive table service and timely course delivery.
- Provided attentive customer service to cruise guests, responding politely and maintaining a smooth dining experience.
- Advised guests on alternative dishes, accounting for allergies and dietary restrictions to support informed choices.
- Monitored guest wellness, including alcohol intake, and followed alcohol service compliance practices.
- Maintained a safe, sanitary work area in line with USPH standards and routine sanitation audits.
- Handled POS transactions, set tables, and coordinated shift handover to keep service organized and accurate.
- Upsold menu items based on customer preferences, increasing overall sales performance.
SHADOWING ASSISTANT SERVER
ROYAL CRUISES
Port Canaveral
10.2022 - 02.2023
- Supported guests with allergies and other vulnerable diners by adapting service to individual needs.
- Maintained a safe, sanitary dining area in line with USPH standards and food safety expectations.
- Served guest meals and drinks with attention to order accuracy, presentation, and fine dining standards.
- Assigned duties on a schedule to support smooth shift coverage and coordinated table operations.
- Ran reports to support service tracking and daily operational follow-up.
RESTAURANT ASSISTANT
ROYAL CRUISES
Port Canaveral
11.2021 - 09.2022
- Maintaining prompt table service and order accuracy.
- Worked alongside the Head Waiter across multiple dining venues to coordinate smooth food service.
- Maintained food safety and sanitation standards during daily restaurant cleaning and USPH compliance tasks.
- Set and reset tables to fine-dining standards while supporting guests with dietary restrictions.
- Assisted in daily restaurant operations, ensuring compliance with health and safety standards.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
FLOOR SUPERVISOR
IMPERIAL LOGISTICS
Benoni
08.2016 - 10.2021
- Handle 3 employee issues weekly, including pay queries, disciplinary follow-up, and ad hoc HR support.
- Supervise daily team conduct, reinforcing warehouse rules and addressing late arrivals and early departures.
- Support team leaders with spot checks and end-of-shift housekeeping reviews to reduce poor work performance.
- Coordinate client engagement and maintain clear communication on operational issues and service concerns.
- Assist with recruitment tasks and other ad hoc HR duties to keep staffing needs moving.
- Maintain reliable attendance oversight and incident follow-up, supporting punctual shift operations.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
WAITER
SETEBE PUB & GRILL
Johannesburg
12.2013 - 11.2015
- Delivered attentive table service and beverage service, supporting guest satisfaction through polite, efficient interactions.
- Handled POS Micros transactions accurately and maintained order accuracy during high-volume service periods.
- Advised guests on menu choices, wine pairing, and dietary restrictions to support informed ordering.
- Managed difficult guests and bill disputes with patience, de-escalation, and clear communication.
- Maintained table setting standards, food safety, and sanitation practices throughout daily service.
Education
Grade 11 - Grade 11 Studies
Sidney Maseko High School, CWJ
CWJ12-2001
Skills
POS handling proficiency
Customer service focus
Understanding dietary restrictions
Guest complaint resolution
Beverage service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ASSISTANT WAITER
Disney Cruise Line
02.2025 - Current
WAITER
P&O Cruises
12.2023 - 11.2024
SHADOWING ASSISTANT SERVER
ROYAL CRUISES
10.2022 - 02.2023
RESTAURANT ASSISTANT
ROYAL CRUISES
11.2021 - 09.2022
FLOOR SUPERVISOR
IMPERIAL LOGISTICS
08.2016 - 10.2021
WAITER
SETEBE PUB & GRILL
12.2013 - 11.2015
Grade 11 - Grade 11 Studies
Sidney Maseko High School, CWJ