Tebo Bonang Moshaoa

● Resolve all client queries that hinder payment.
● Data Capturing
● Processing and updating cash receipts
● Do investigation on cash on hand
● Do a daily recon of account
● Processing cash book
● Processing Journals
● Ensure that the bank sub ledgers for EFT's and Cheques
are cleared weekly
● Ensure that the bank balance per Pastel evolution at
month end agrees to the bank statement
● Placing default accounts on hold
● Running ageing reports daily to maximize collection
● Performing recon exercises where there are disputes on
outstanding balances.
● Refer to pre-legal for tracing should contact not be made
with client.
● Ensure that collection targets are met
● Update customer information as and when changes
become known (telephone, banking details, email
addresses)
● Processing relevant credit notes as per client claims
● Refund client when requested
● Allocate clients deposits (payments) daily to their
respective account
● Sending out statements
● Calling/Emailing client where there are arrears on
accounts
● Doing monthly forecast for collection
● Increase credit limit facilities
● Ensure that all liquor licenses are updated in accordance
with clients’ accounts
● Reprint of invoicesEnhanced office organization with regular maintenance of files, records, and supplies inventory.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

• Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
• Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
• Enhanced communication with external vendors, ensuring timely delivery of office supplies.

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Performed checks of customer creditworthiness and current situations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Supported the financial health of the business through diligent oversight and prompt action on any deviations from established credit control guidelines.
• Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
• Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
• Optimized credit approval and collection processes, improving operational efficiencies by over 80%.
• Kept all operations compliant with applicable regulations and established company policies.
• Completed in-depth research of issues to develop accurate and effective solutions.
• Strengthened interdepartmental relationships between finance, sales, operations, and logistics departments to ensure seamless client interactions throughout the order-to-cash cycle.

• Cultivated media relationships to enhance coverage opportunities for clients.
• Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
• Drafted, edited and distributed press releases, media advisories and other public relations materials.
• Built strong relationships with media outlets and communications professionals to expand personal network.
• Increased awareness of company services and products with implementation of PR strategies.
• Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.
• Prepared social media posts and videos with eye for viral content strategies.
• Edited internal communications materials including newsletters, ensuring consistency in tone, style, and message alignment with company values.
• Produced monthly reports highlighting PR campaign results, informing client communications and future strategy adjustments.
• Researched and wrote articles for company newsletters and magazines.
• Developed compelling press releases for successful media coverage and increased awareness.
• Assisted in evaluation of sponsorship and partnership opportunities for brand alignment and exposure.
• Maintained and updated media contact lists and databases for ease of access.
• Coordinated media events, photo opportunities and press interviews to drive client engagement.
• Assisted in developing media strategies and campaigns for client needs.
• Assisted in the organization of promotional events, boosting brand recognition and engagement.
• Managed media lists and relationships to secure valuable coverage opportunities for clients.

• Cross-sold bank products and services to meet customer needs and provide options.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
• Enhanced digital banking adoption among clients with targeted education initiatives.