TEBELLO JOSEPHINE SOEBE
Junior Analyst Learnership Program
Johannesburg
Summary
To leverage my expertise in Information Systems, problem solving skills, and adaptability to emerging technologies to deliver impactful results in the IT industry. I am committed to driving innovation and contributing meaningfully to organizational success while achieving professional growth.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Junior Analyst (Learnership)
HCL TECH
Johannesburg
12.2024 - Current
- Currently gaining hands-on experience in supporting enterprise IT systems and infrastructure.
- Assisting with system monitoring, issue logging, and basic troubleshooting under supervision.
- Learning how to manage user accounts and permissions to ensure secure system access.
- Developing skills in documenting support processes and following ITIL-based procedures.
- Gradually building confidence in using tools for service desk operations and system support.
Support Technician
NEDBANK YES LEARNER GROUP TECHNOLOGY
Johannesburg
06.2024 - 10.2024
- Provided support for trading systems to ensure seamless operations and minimize disruptions.
- Responsibilities included:
- Promptly identifying, addressing, and resolving issues.
- Escalating issues to external support teams when necessary to maintain system efficiency.
- Managed user access as a system administrator by:
- Onboarding new users.
- Deactivating accounts as required.
- Ensured compliance with operational and security protocols.
Education
BCOM HONOURS - INFORMATION SYSTEMS
01.2024 - 12.2024
- Skilled in leveraging computerized technologies and information systems to support business goals.
- Gained hands-on experience in: Technical, predictive, and analytical skills, Research and decision-making abilities, Competent in managing information systems and aligning them with organizational strategies, Adaptable to evolving technology and business needs.
BCOM - INFORMATION SYSTEMS
01.2023 - 12.2023
- Gained knowledge and skills to build databases and create queries.
- Developed web-based applications for second- and third-year projects.
- Learned about entrepreneurship in the South African context.
Skills
Certification
Artificial Intelligence in the 4IR, certified
Behavioural Skills
- Attention to detail
- Communication skills
- Team player
- Creative thinker
- Leadership skills
- Flexible
Timeline
Junior Analyst (Learnership) - HCL TECH
12.2024 - Current
Support Technician - NEDBANK YES LEARNER GROUP TECHNOLOGY
06.2024 - 10.2024
University of Johannesburg - BCOM HONOURS, INFORMATION SYSTEMS
01.2024 - 12.2024
University of Johannesburg - BCOM, INFORMATION SYSTEMS
01.2023 - 12.2023
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