Tebello Hlongoane
Soweto
Summary
In my previous role as a sales assistant/brand ambassador, I have gained valuable experience in both sales and marketing, I have honed my communication and interpersonal skills, as well as my ability to adapt to different situations and effectively promote products and service. It has been a rewarding experience to be the face of a brand and connect with customers on a personal level.
Offering strong interpersonal abilities and genuine passion for customer service, eager to learn and develop in retail environment. Brings understanding of retail operations and ability to quickly learn new systems and processes. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Superfine Wear
09.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Increased sales by providing exceptional customer service and product knowledge.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Assistant
Adendorff Machinery Mart
01.2024 - 03.2024
- Extend a warm greeting to every client while helping on the floor
- Provide respectful and professional support to all customers
- Respond promptly and enthusiastically to customer queries
- Assist in the loading of stocks as needed
- Quickly and professionally answer incoming calls
Customer service Agent
Merchant
01.2023 - 12.2023
- Answer incoming calls and respond to customers emails
- Resolve customer complaints
- Sell products and place customer order in the computer system
- Provide product and service information to customers
- Upsell products and services
- Complete call logs and reports
Brand Ambassador
Enav8 Field Marketing
11.2019 - 06.2020
- Company Overview: Skyworth
- Provide excellent service and product knowledge to drive sales and brand loyalty
- Collaborated with team members to meet sales goals and ensure a positive shopping experience for customers
- My role also involves building relationships with clients, identifying their needs, and recommending products accordingly
- Skyworth
Sales Assistant
Hifi Corporation
11.2017 - 10.2018
- Assist customers in finding the perfect product and promoted brand image to increase sales
- As sales assistant my experience includes providing excellent customer service, promoting products, and increasing brand awareness
- My role as sales assistant has allowed me to showcase my strong sales skills and passion for connecting with customers
Education
Matric - Commercial studies
Mafori Mphahlele comprehensive High school
01.2007
Skills
- Customer service
- Sales
- Communication
- Problem solving
- Time management
- Punctuality
- Cash handling
- Visual merchandising
- Brand awareness
- Stock management
- Point of sale operation
- Fashion sense
- Teamwork and collaboration
- Retail sales
- Upselling strategies
- Product knowledge
Certification
- 2022, Digital Marketing Fundamentals
- 2024, Project Management
- 2024, Strategic Marketing
- 2024, Customer Service
Personal Information
Date of Birth: 11/26/91
Awards
- 2019, Outstanding Contribution Award
- 2019, Collaboration Award
Hobbies and Interests
- Sporting
- Reading books
- Music
Accomplishments
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
References
Natacia-Superfine Wear -0768228090
Craig- Adendorff Machinery Mart -0117933380
Lebohang Mokoena - Merchants- 0767785428
Diane - Enav8 Field Marketing - 0872980800
Tendayi Mtasa - Hifi Corporation - 0738731959
Timeline
Retail Sales Assistant
Superfine Wear
09.2024 - Current
Sales Assistant
Adendorff Machinery Mart
01.2024 - 03.2024
Customer service Agent
Merchant
01.2023 - 12.2023
Brand Ambassador
Enav8 Field Marketing
11.2019 - 06.2020
Sales Assistant
Hifi Corporation
11.2017 - 10.2018
Matric - Commercial studies
Mafori Mphahlele comprehensive High school
Similar Profiles
Brittany DehoffBrittany Dehoff
Manager of Operations at Fox And SuperfineManager of Operations at Fox And Superfine
EDEN KITSONEDEN KITSON
Shift Lead at Superfine Sweet ShoppeShift Lead at Superfine Sweet Shoppe
Carie McLeesCarie McLees
Manager at Montana Rugged WearManager at Montana Rugged Wear
William MotepeWilliam Motepe
Forensic Consultant at Old MutualForensic Consultant at Old Mutual
Collins NukeriCollins Nukeri
Laboratory Coordinator at Metal ConcentratorsLaboratory Coordinator at Metal Concentrators