Tebatso Nkwana
Johannesburg
Summary
Dedicated and customer-focused Customer Service Professional with over 10 years of experience in customer support, client relationship management, technical assistance, and administrative services. Proven ability to handle high-volume customer interactions, resolve complex queries, and deliver exceptional customer experiences across telecommunications and media environments. Experienced in CRM systems, call centre operations, front desk support, technical troubleshooting, and conflict resolution. Strong communication and problem-solving skills with a passion for building positive customer relationships and improving service delivery. Currently furthering financial administration knowledge through ICB Bookkeeping studies.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MultiChoice SA
Johannesburg
08.2016 - Current
- Manage customer inquiries and provide effective solutions to ensure excellent customer experiences.
- Handle high volumes of telephone and email queries professionally and efficiently.
- Process customer requests, service orders, and claims while maintaining accuracy and compliance.
- Resolve customer complaints and de-escalate challenging situations through effective communication.
- Utilise CRM systems to maintain customer records and track interactions.
- Provide first-line technical support and troubleshooting assistance for customers.
- Assist with hardware and software-related customer queries and escalate complex issues when required.
- Support administrative functions, including data capturing, appointment scheduling, and record management.
- Deliver customer-focused solutions while consistently meeting service level targets.
- Maintained high customer satisfaction standards through professional and efficient service delivery.
- Developed strong expertise in customer relationship management and technical support.
Customer Service Consultant / Administrative Support
Aerial and Satellite Excellence
03.2013 - 08.2016
- Assisted customers with DStv product and service inquiries.
- Processed customer applications, account updates, and service requests.
- Provided administrative support and maintained accurate customer records.
- Handled inbound customer calls and walk-in client requests.
- Resolved customer complaints and escalated technical issues where necessary.
- Coordinated service bookings and installations with technical teams.
- Delivered professional front-desk reception services and customer assistance.
- Built strong customer relationships through consistent and professional service.
- Contributed to improved customer satisfaction and operational efficiency.
Education
N5 Business Management -
Tshwane South College
Centurion, GP01-2012
Grade 12 (Matric Certificate) -
Vlakfontein Secondary School
01-2010
Skills
- Customer Service Excellence
- Client Relationship Management
- Call Centre Operations
- CRM Systems
- Complaint Resolution
- Technical Support & Troubleshooting
- Front Desk Administration
- Microsoft Office Suite
- Data Capturing & Record Management
- Email & Telephone Etiquette
- Conflict Resolution
- Active Listening
- Ticketing Systems
- Problem Solving
- Team Collaboration
- Time Management
Languages
English
Zulu
Xhosa
Tswana
Sotho
Custom
Nokulunga Maseko, HR Representative, Multichoice South Africa, 0112893000
Personal Information
Willing To Relocate: 1
Timeline
Customer Service Representative
MultiChoice SA
08.2016 - Current
Customer Service Consultant / Administrative Support
Aerial and Satellite Excellence
03.2013 - 08.2016
N5 Business Management -
Tshwane South College
Grade 12 (Matric Certificate) -
Vlakfontein Secondary School