Tazlin Maasdorp
Analyst
Cape Town
Summary
Dynamic Analyst with a proven track record at Benchmark International, leveraging advanced data analysis and collaborative team leadership to enhance efficiency and customer satisfaction. Recognized for reducing data entry errors and improving service offerings through meticulous attention to detail and problem-solving expertise. Committed to driving process improvements and achieving outstanding results.
Overview
15
15
years of professional experience
Work History
Analyst
Benchmark International
08.2022 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Assisting with sales in the Lead-generation department.
- Qualify in-bound calls with clients and updating the system accordingly.
- Process mailing campaign responses and update system accordingly.
- Do out-bound calls with the whatsApp reach-out campaigns.
- Do reach-out and processing on Leads on LinkedIn Sales navigator.
- Confirm meetings of Sales Directors for the following day.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Assist with general tasks of the team.
Junior Administrative Assistant
BrocSand (Pty) Ltd
10.2017 - 09.2020
- Facilitated successful delivery trips for the code 14 drivers and report on the company's logistics management.
- Supported project completion with diligent document preparation, proofreading, and editing tasks.
- Maintained a welcoming office environment by ordering supplies and ensuring overall tidiness.
- Optimized time management within the office by prioritizing tasks according to urgency and importance levels.
- Placed orders with engen for 20 000 liters of Diesel to be delivered to the mine, and monitor the usage of all the code 14 drivers.
- Office support with tele-sales and on-site sales.
- Cash flow management of the cash sales and petty cash spreadsheet capturing.
- Arranged for staff to go for First-Aid, Fire fighting and Safety management training. Also arranging that drivers update their PDPs and medical checks regularly.
- Assist drivers that are doing deliveries with directions according to the maps.
- Assist Senior Administrators with various tasks.
Sales Agent
Cachet International
02.2015 - 04.2017
- Assisted call-in customers with questions and orders.
- Generated invoices for customer orders, ensured the warehouse staff prepared the correct delivery orders for the customers.
- All sales agents had to learn more than 3000 hardware and plumbing product lines.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Team Leader (Sales)
RRR-Link SA Ltf
02.2013 - 10.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted interviews for new team members.
- Conducted training and sales presentations of new team members.
Field Assistant
Pack N Stack
03.2010 - 09.2012
- Worked Directly with the Area Sales Manager. We had to monitor the employees with regards to keeping shelves in the stores well kept and full. Also ensuring that they follow the company's specifications.
- Developed technical skills related to specialized equipmentor software necessary for the accurate collection, processing, and analysis of field data.
- Captured all data on the company system.
- Fostered positive relationships with Store owners and sales management.
- Streamlined workflow by maintaining detailed records of field activities, employees attendance registers and leave applications.
- Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
- Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
Education
High School Diploma -
Elswood Secondary School
Cape Town 04.2001 -
Skills
Advanced MS Excel
Documentation Proficiency
Report Development
Advanced Excel Skills
Collaborative Team Leadership
Problem-Solving Skills
Prioritization of Tasks
Efficiency Optimization
Problem Identification
Research Methodology
System Assessment
Data Management
Accuracy Focused
Research and Data Accuracy
Regulatory Standards Enforcement
Data Accuracy Verification
Data Analysis Expertise
Data Research
Problem-Solving Expertise
Timeline
Analyst
Benchmark International
08.2022 - Current
Junior Administrative Assistant
BrocSand (Pty) Ltd
10.2017 - 09.2020
Sales Agent
Cachet International
02.2015 - 04.2017
Team Leader (Sales)
RRR-Link SA Ltf
02.2013 - 10.2014
Field Assistant
Pack N Stack
03.2010 - 09.2012
High School Diploma -
Elswood Secondary School
04.2001 -