Tawny Reynolds
Senior Veterinary Medical Receptionist
Cape Town
Summary
I am a senior veterinary medical receptionist with extensive experience managing high-pressure front-of-house operations within busy medical practices, open to opportunities in both veterinary and human healthcare settings. My role has included coordinating complex appointment schedules, triaging urgent cases, handling emotionally charged client interactions, processing medical documentation, referrals and maintaining accurate patient records in line with confidentiality and compliance standards. I work confidently across clinical and administrative functions, communicate effectively with multidisciplinary teams, and consistently deliver a high level of professional, compassionate care in fast-paced, demanding environments.
Overview
6
6
years of professional experience
Work History
Senior Veterinary Medical Receptionist
False Bay Veterinary Hospital
08.2023 - 2026
- Responsible for full front-of-house operations in a busy veterinary medical practice, acting as the primary point of contact for clients and patients.
- Managed complex appointment scheduling, emergency and urgent case coordination, and high-volume client communications across phone, email, and in-person interactions.
- Maintained accurate digital patient records, vaccine reminders, medical documentation, billing, and payment processing ensuring strict confidentiality and compliance with practice protocols.
- Triaged client concerns, handled emotionally sensitive situations with professionalism and empathy, and supported clinical teams to ensure efficient patient flow.
- Liaised closely with veterinarians and nursing staff, supporting daily clinical operations and ensuring clear communication between departments.
- Maintained strong working knowledge of veterinary nutrition, prescription diets, and over-the-counter products, supporting informed client discussions while adhering strictly to veterinary guidance, scope-of-practice requirements, and practice protocols.
- Demonstrated strong problem-solving skills, remaining calm and effective in fast-paced, high-pressure environments with demanding client expectations.
- Delivered consistently high standards of customer service while upholding the professional image and values of the practice.
Marine Mammal Observer
CAPRICORN MARINE ENVIRONMENTAL (Pty) Ltd
01.2021 - 01.2023
- Environmental consultant specializing in Cetaceans (whales and dolphins)
- Adhering to Environmental regulations put in place to minimize noise pollution and negative effects on certain animals during Seismic Operations.
- Call a delayed or full shut down of the use of the air-guns if a cetacean is seen within the mitigation zone and follow regulation protocol when starting back up.
- Document detailed logs of sightings of all animals and their geographical locations, species, size, age etc to be added to a permanent database, including seabirds, seals, sharks and turtles, as well as fishing nets and pollution.
- Adhering to strict safety protocols on seismic vessels and spending many weeks at sea.
General Practioner Personal Assistant GPPA
TAH Bellville
02.2020 - 11.2021
- Provided dedicated personal assistant support to multiple general practitioners and nursing staff within a busy medical practice.
- Acted as a key liaison between doctors, specialists, and patients, managing high volumes of calls, messages, follow-ups, and written correspondence with accuracy and discretion.
- Coordinated specialist referrals and diagnostic procedures, including scheduling MRIs, CT scans, and other investigations, ensuring correct documentation and timely follow-through.
- Managed patient reminders, follow-ups, and treatment communications, supporting continuity of care and efficient clinical workflows.
- Handled patient concerns and complaints professionally, resolving issues where possible and escalating appropriately in line with practice protocols.
- Supported the specialist department with administrative coordination, medical documentation, and inter-departmental communication.
- Maintained strict confidentiality and compliance with medical, ethical, and data-protection standards at all times.
Certified Veterinarian’s Assistant, Receptionist
Sunset Cliffs Animal Hospital
01.2017 - 05.2018
- Responsible for opening and closing office, trusted with own key.
- Animal restraint, Hospital procedures, Pharmacy and Pharmacology, Surgical prep, animal nursing, LABS (HW Tests, vaccines, gauges etc) and Radiology and Ultrasound procedures.
- Guest relation, responsible for digital appointment schedule, pets digital records, knowledge of products and medications available, inventory and stocking, cleaning etiquette.
- Following strict safety protocol, handling and disposing of hazardous materials.
- Work well under pressure (experience with high profile demanding clients).
- Exceptional interpersonal skills.
- VETERINARIAN ASSISTANT COURSE - Animal Behavior College Santa Clarita, California January 2017-December 2017
- Completed Externship of 90 hours, exams throughout the year and final exams, covered Office etiquette and Hospital Procedures, Animal restraint, Exam room procedures, Pharmacy and Pharmacology, Surgical preparation and assistance, small animal nursing, Laboratory procedures, Radiology and Ultrasound imaging and Career building.
- Pet First Aid course
Education
Hills VNA
01.2025
Veterinarian’s Assistant Course - undefined
Animal Behavior College
01.2017
Three Year Diploma - Fashion Design
Cape Town College of Fashion Design
South Africa01.2008
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Wynberg Girl’s High School
South Africa01.2004
Section name
- SUPER YACHT INDUSTRY 2009-2017
- HOSPITALITY & RESTAURANT INDUSTRY 2002-2009
Timeline
Senior Veterinary Medical Receptionist
False Bay Veterinary Hospital
08.2023 - 2026
Marine Mammal Observer
CAPRICORN MARINE ENVIRONMENTAL (Pty) Ltd
01.2021 - 01.2023
General Practioner Personal Assistant GPPA
TAH Bellville
02.2020 - 11.2021
Certified Veterinarian’s Assistant, Receptionist
Sunset Cliffs Animal Hospital
01.2017 - 05.2018
Veterinarian’s Assistant Course - undefined
Animal Behavior College
Three Year Diploma - Fashion Design
Cape Town College of Fashion Design
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Wynberg Girl’s High School
Hills VNA