Adept Network Support Engineer with a proven track record at MetroWired, enhancing network performance and reliability through expert troubleshooting and innovative solutions. Excelled in switch configuration and problem-solving, reducing downtime by implementing long-term fixes. Known for exceptional technical support, adaptability, and a commitment to professionalism, significantly improving client network stability.
Hi, I’m
Tawanda Fisi
Network Support Engineer
Johannesburg
Summary
Overview
3
years of professional experience
2
Certifications
Work History
MetroWiredJohannesburg, South Africa
Network Support Engineer
02.2022 - Current
Job overview
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Conducted regular preventative maintenance on networks to ensure continued stability and performance.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Monitored network hardware operations to evaluate proper configuration.
Education
Huawei Talent ICT AcademyWoodmead, South Africa
No Degree from Information Technology - HCIA-Datacom
04.2001
University Overview
Mercer -int -EDMidrand, South Africa
No Degree from Information Technology - CCNA
04.2001
University Overview
Skills
Network Troubleshooting
Languages
English
Bilingual or Proficient (C2)
Interests
Learning new technologies
Broadening my horizons through continual research and learning
Certification
HCIA - Datacom
Timeline
HCIA - Datacom
08-2024
CCNA
01-2024
Network Support Engineer
MetroWired
02.2022 - Current
Huawei Talent ICT Academy
No Degree from Information Technology - HCIA-Datacom
04.2001
Mercer -int -ED
No Degree from Information Technology - CCNA
04.2001
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