Adept Network Support Engineer with a proven track record at MetroWired, enhancing network performance and reliability through expert troubleshooting and innovative solutions. Excelled in switch configuration and problem-solving, reducing downtime by implementing long-term fixes. Known for exceptional technical support, adaptability, and a commitment to professionalism, significantly improving client network stability.
Hi, I’m
Tawanda Fisi
Network Support Engineer
Johannesburg
Summary
Overview
3
years of professional experience
2
Certifications
Work History
MetroWiredJohannesburg, South Africa
Network Support Engineer
02.2022 - Current
Job overview
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Conducted regular preventative maintenance on networks to ensure continued stability and performance.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Monitored network hardware operations to evaluate proper configuration.
Education
Huawei Talent ICT AcademyWoodmead, South Africa
No Degree from Information Technology - HCIA-Datacom
04.2001
University Overview
Mercer -int -EDMidrand, South Africa
No Degree from Information Technology - CCNA
04.2001
University Overview
Skills
Network Troubleshooting
Switch Configuration
Wireless Networking
Switching Technologies
Network support
Technical Support
Problem-Solving
Time Management
Support Services
Adaptability and Flexibility
Self Motivation
Attention to Detail
Reliability
Professionalism
Active Listening
Languages
English
Bilingual or Proficient (C2)
Interests
Learning new technologies
Broadening my horizons through continual research and learning
Certification
HCIA - Datacom
Timeline
HCIA - Datacom
08-2024
CCNA
01-2024
Network Support Engineer
MetroWired
02.2022 - Current
Huawei Talent ICT Academy
No Degree from Information Technology - HCIA-Datacom
04.2001
Mercer -int -ED
No Degree from Information Technology - CCNA
04.2001