Tawanda Chikosha
George
Summary
I am efficient, patient, and hard working with over 2 years of experience in the Hospitality industry working with customer of different race and ethnicity. Detail-oriented with proven ability to multitask and work efficiently and a passion for delivering exceptional guest experiences.
Highly motivated individual with a background in accounting and working well under pressure, good communication skills and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Barman
FANCOURT HOTEL & RESORT
George
11.2023 - Current
- Extensive experience in taking orders, delivering food and beverages, and ensuring customer satisfaction
- Demonstrated exceptional customer service skills by attending to guests' needs and preferences
- Skilled in multi-tasking and prioritizing tasks to ensure efficient and timely service delivery
- Proficient in accurately taking orders, serving food and beverages, and handling cash transactions
- Proficient in operating espresso machines and other coffee brewing equipment, maintaining cleanliness and quality standards
- Proven ability to provide exceptional customer service, ensuring satisfaction and repeat business.
- Organized and maintained bar inventory, including liquor, mixers, glassware and garnishes.
- Developed an extensive knowledge of beer, wine and spirits to recommend drinks to customers.
- Maintained a clean work environment by sweeping floors and washing glasses.
- Trained new staff on proper service techniques and procedures.
- Supervised the activity of other bartenders throughout their shift.
- Calculated sales totals at the end of each shift using point-of-sale software.
- Ordered supplies when necessary to ensure that bar was adequately stocked with liquor, beer, wine and other ingredients needed for drinks.
- Controlled stock levels to minimize waste while maintaining adequate supply levels in the bar area.
- Handled customer complaints promptly and professionally.
- Conducted weekly inventories to track usage rates for various products.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Waiter and Barman
PORTOBELLO Italian Kitchen
George
07.2022 - 11.2023
- Transfered from 101 Meade Street
- Taking customer orders in a timely manner, offering recommendations
- Working closely with the kitchen team and ensuring any issues are communicated to customers promptly
- Take prompt action whenever necessary to maintain the satisfaction and safety of all our customers
- Participate in incentives to drive sales and promote the venue
- Calmly resolving customer queries
- Ensured that the drinks inventory at the bar is available always
- Adherence to quality expectations and standards
- Anticipating and addressed guests service needs, and producing food and beverages in line with requests.
- Provided excellent customer service to ensure repeat customers.
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Informed customers of daily specials in an engaging manner.
- Suggested additional items to customers based on their preferences and needs.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Barman
101 Meade Street, Restaurant and Social Bar
George
10.2021 - 06.2022
- Key responsibilities: prepare and serve hot and cold drinks
- Ensure bar area and equipment is kept clean
- Cash handling
- Replenishing the bar
- Provide excellent customer service.
- Prepared cocktails and other drinks according to customers' requests.
- Maintained a clean and organized bar area, including the washing of glassware.
- Invented new recipes for signature drinks in accordance with customer feedback.
- Provided excellent customer service by taking care of customers' needs in an efficient manner.
- Stocked shelves with beer, wine, spirits, juices, sodas, garnishes, straws.
- Ensured that all beverages served were of the highest quality standards.
- Educated customers on different types of beer or wine available at the bar.
- Resolved any customer complaints or disputes quickly and professionally.
- Handled cash transactions accurately and balanced tills at end of shift.
- Created attractive drink displays for special occasions.
Waiter
Blue Olive Restaurant
George
04.2021 - 09.2021
- Welcoming guests, and serving them in line with their specific requirements
- Helping guests navigate the menu for specials and preferences as per request
- Ensuring guest comfortability at all times and the delivery of an efficient service and the prompt serving of all food courses and beverages to guests.
- Checked with customers to ensure that they were enjoying their meals.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Informed customers of daily specials in an engaging manner.
- Replenished condiments, silverware, napkins. as needed during meal services.
Education
Bcom Accounting -
MANCOSA
Cape Town, Western Cape09.2024
SCA Certificate - Barista Skills
The Neighborhood Barista
GEORGE03-2023
High School Advanced level -
Zengeza 2 High School
Harare11.2018
High School Ordinary level -
Herentals College
Harare11.2016
Skills
- Restaurant Procedures
- Handling Complaints
- Food and Beverages
- Processing Payments
- Customer Service
- Accounting Cash-Ups
- Microsoft Word
- Microsoft Excel
- Ability to use speed points for payments
- Upselling strategies
- Ordering Supplies
- Beverage Preparation
- Food Service
- Outgoing Personality
- Professional Appearance
- Bar service preparation
- Menu knowledge
References
- Danie, General Manager at Portobello Restaurant, +27847371496
- Dylan, Manager at Blue Olive Restaurant, +27603215371
- Shivani, MANCOSA Student Advisor, shivani.chetty@mancosa.co.za
Hobbies and Interests
- Avid Traveller
- Photography
- Sports
- Reading
- Learning Languages
- Cooking
Languages
shona
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Certification
Brista Skills Intermediate (SCA)
Accomplishments
- Awarded Employe of THE MONTH APRIL 2024
Timeline
Head Barman
FANCOURT HOTEL & RESORT
11.2023 - Current
Waiter and Barman
PORTOBELLO Italian Kitchen
07.2022 - 11.2023
Barman
101 Meade Street, Restaurant and Social Bar
10.2021 - 06.2022
Waiter
Blue Olive Restaurant
04.2021 - 09.2021
Bcom Accounting -
MANCOSA
SCA Certificate - Barista Skills
The Neighborhood Barista
High School Advanced level -
Zengeza 2 High School
High School Ordinary level -
Herentals College
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