Tawananyasha Katsambe
Skewen,SWA
Summary
Highly organised professional with extensive experience in schedule management, customer service, and data entry. Proficient in Microsoft Office Suite, including Word, Outlook, and Excel. Demonstrates strong project scheduling and billing capabilities, complemented by excellent organisational skills. Adept at inventory management and clerical tasks with a solid background in hospitality and IT. Effective communicator with proven interpersonal skills and a detail-oriented approach. Committed to leveraging skills in time management and first aid to contribute to team success and achieve career growth within a dynamic organisation.
Overview
1
1
year of professional experience
Work History
McDonalds Crew Member
McDonald's-Swansea
Swansea
03.2024 - Current
- Working multi-hour cash register and drive-thru shifts, addressing customers' unique needs, and ensuring food and drink orders were taken accurately
- Demonstrating exceptional oral and written communication skills with customers, and management to ensure efficient delivery of services
- Keeping flexibility and attitude that enabled responsibilities and parameters to fit in areas not previously described in this role.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
Education
Bachelor's degree - Actuarial Science
Swansea University - Swansea
Current
A Level - Mathematics Physics Chemistry
St Johns College Harare - Harare
11 2022
Skills
- Schedule Management
- Customer Service
- Data Entry
- Microsoft Word
- Project Scheduling
- Microsoft
- Billing
- Filing
- Organizational Skills
- Management
- Inventory
- Microsoft Office
- Sales (Less than 1 year)
- Retail sales (Less than 1 year)
- Microsoft Outlook
- IT (1 year)
- Sales (Less than 1 year)
- Retail sales (Less than 1 year)
- Merchandising (Less than 1 year)
- Clerical Experience
- Hospitality (1 year)
- Communication skills (2 years)
- Time management (2 years)
- Detail oriented (2 years)
- First aid (2 years)
- Interpersonal skills (1 year)
- Serving (1 year)
- P>Customer Service
- P>Sales strategies
- P>Team player
- P>Data Entry
- P>Inventory management
- P>Schedule management
Additional Information
Attended an Actuarial Job science shadowing at Momentum group in London earlier on this way, got to know what a day in the life of an actuary entails off. It was an educating experience as I got to see the software and the data they use to reach certain conclusions in the job industry
Custom
- Cooking and baking
- Gaming
- Reading
- Puzzles
- Mathematical gaming
Personal Information
Timeline
McDonalds Crew Member
McDonald's-Swansea
03.2024 - Current
A Level - Mathematics Physics Chemistry
St Johns College Harare - Harare
Bachelor's degree - Actuarial Science
Swansea University - Swansea
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