Taurai Chingwa
Operations Team Leader - Sales & Market Research
Summary
Proactive and achievement-oriented Market Research and Sales Leader bringing over 10 years (minimum 8 in middle to senior managerial positions), of sales and market research with special emphasis on emerging markets. Experience in the provision of sales-driving market insights to the FMCG industry in South Africa. Route to market (RTM) specialist with over 8 years establishing and leading market research teams in South Africa and SADC.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Operations Team Leader
Shimba Marketing & Distribution
Pretoria, South Africa
04.2023 - Current
- Conduct training and mentored team members to promote productivity and commitment to friendly service.
- Build strong relationships with customers through positive attitude and attentive response.
- Communicate KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Work with team to identify areas of improvement and devised solutions based on findings.
- Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Recruit, interview and hire employees and implemented mentoring program to promote positive feedback and engagement.
- Exceed sales quotas and increased profitability through effective sales strategy and business planning.
- Evaluate staff performance and provided coaching to address inefficiencies.
- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Develop effective improvement plans in alignment with goals and specifications.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Build relationships with customers and community to establish long-term business growth.
Head of Operations
Datafy
Pretoria, South Africa
01.2018 - 04.2022
- Planning, organising, controlling, and coordinating research and development activities within the organisation
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Financial and human resources planning.
- Training and development of merchandisers, consumer survey teams, and retail data collection teams.
- Monitoring competitor profiles and activities on behalf of clients.
- Managing all executional elements of commercial activities in trade.
- Retail trade visits with employees, superiors, and clients.
- Support client objectives to drive sales and improve their overall business performance
- Daily, weekly, and monthly internal reports
Training Manager
Executrac
Pretoria, South Africa
04.2014 - 12.2017
- Recruitment and selection of merchandisers and field data gathering teams.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Training, development, and motivation of field teams.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Driving market execution elements through RED (Right Execution Daily)
- Carrying out market visits, audits, and on-the-job training with employees and clients.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Field Surveyor
Executrac
Pretoria, South Africa
03.2013 - 03.2014
- Gathering retail data in allocated area on behalf of company clients.
- Reporting in-store execution elements on behalf of company clients.
- Reporting in-store competitor activities.
- Achieving daily, weekly, and monthly volume and quality targets, Conducting general tasks assigned by superiors.
Education
Master of Business Administration - Business Administration
Great Zimbabwe University
Masvingo, Zimbabwe 07.2018 - 2020.11
Certificate of Higher Education - Basic, Intermediate, & Advanced Project Management
University of South Africa
Pretoria, South Africa 01.2017 - 2017.12
Certificate of Higher Education - Programme in Human Resource Management
University of South Africa
Pretoria, South Africa 01.2016 - 2016.12
Bachelor of Science - Psychology
University of Zimbabwe
Harare, Zimbabwe 08.2002 - 2005.08
Skills
Project management
undefinedHobbies
Reading, Sports, Travelling
Timeline
Operations Team Leader
Shimba Marketing & Distribution
04.2023 - Current
Master of Business Administration - Business Administration
Great Zimbabwe University
07.2018 - 2020.11
Head of Operations
Datafy
01.2018 - 04.2022
Certificate of Higher Education - Basic, Intermediate, & Advanced Project Management
University of South Africa
01.2017 - 2017.12
Certificate of Higher Education - Programme in Human Resource Management
University of South Africa
01.2016 - 2016.12
Training Manager
Executrac
04.2014 - 12.2017
Field Surveyor
Executrac
03.2013 - 03.2014
Bachelor of Science - Psychology
University of Zimbabwe
08.2002 - 2005.08
Similar Profiles
Wahid MoqbelWahid Moqbel
Logistics and Transportation Coordinator at Automotive Distribution & Marketing CompanyLogistics and Transportation Coordinator at Automotive Distribution & Marketing Company
Moayad AlmubayyidhMoayad Almubayyidh
Service supervisor at Automotive Distribution & Marketing Co. ltdService supervisor at Automotive Distribution & Marketing Co. ltd
Mariah GarciaMariah Garcia
Merchandising at Esl Marketing Shine's DistributionMerchandising at Esl Marketing Shine's Distribution