Tatyana Heinrich
Receptionist And Administrative Assistant
Germiston
Summary
Offering strong communication and interpersonal skills, eager to learn and develop within professional environment. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Ready to use and develop organizational and customer service skills in Reception/Administrative role.
Overview
1
1
year of professional experience
6
6
Certifications
2
2
Languages
Work History
Receptionist Administrator
Local Gym
07.2025 - 10.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as document scanning, photocopying, and data entry to ensure smooth workflow.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Student Volunteer
Rehabilitation Addiction Center
10.2024 - 01.2025
- Took and followed detailed directions from others.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Worked in team environment to maintain high levels of productivity.
Education
Bachelor of Arts in Psychology Honours - Applied Psychology
University of South Africa
Pretoria, South Africa11.2026
Higher Certificate - HIV/AIDS Counselling And Management
Boston City Campus And Business College
Boston City Campus- Alberton11.2024
Bachelor of Arts - Social Sciences
Boston City Campus And Business College
Boston City Campus- Alberton11.2023
Skills
Reception management
Time management
Administration and operations
Multitasking and organization
Documentation and recordkeeping
Attention to detail
Effective communication
Phone and email etiquette
Client relations
Reliability
Certification
Certificate of Completion of Forensic Anthropology- Skeletal Analysis
Timeline
Receptionist Administrator
Local Gym
07.2025 - 10.2025
Student Volunteer
Rehabilitation Addiction Center
10.2024 - 01.2025
Certificate of Completion of Interactive Introduction to Anthropology
02-2021
Certificate of Completion of Exploring Cultural Anthropology
02-2021
Certificate of Completion of Forensic Psychology: Criminal Profiling
02-2021
Certificate of Completion of Introduction to Criminology: Explaining Crime
02-2021
Certificate of Completion of Forensic Anthropology- Skeletal Analysis
01-2021
Certificate of Completion of Forensic Psychology- ACCREDITED CERTIFICATE
01-2021
Bachelor of Arts in Psychology Honours - Applied Psychology
University of South Africa
Higher Certificate - HIV/AIDS Counselling And Management
Boston City Campus And Business College
Bachelor of Arts - Social Sciences
Boston City Campus And Business College