Tatiana Raganya
Business Development Representative
Cape Town
Summary
Results-oriented sales representative engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Business Development Specialist
Globalvision
11.2024 - Current
- Prospected across pharma, CPG, print, and packaging; increased the pipeline by 60%.
- Led cold outbound in the EU, South America, Asia, and Oceania; generated 100+ qualified leads per quarter.
- Secured high-value accounts through tailored outreach and product demos.
- Doubled the quarterly target through consistent performance and strategic outreach.
- Executed multi-channel outreach via LinkedIn, email, phone, and Salesloft.
- Managed the pipeline and reporting using Salesforce and Outreach.
- Conducted market research to identify new opportunities and territories.
- Collaborated with AEs and Marketing to align on ICPs and campaign strategy.
- Improved CRM workflows to boost team efficiency and sales visibility.
Senior Business Development Representative
RemoteCA
01.2024 - 11.2024
- Creation and implementation of sales sequence, outreach strategy, and new software deployment.
- SEO: Improved organic traffic by 45% via keyword and technical optimization.
- Business Development Support: Researched leads, prepared proposals, and supported pipeline growth.
- Inside Sales: Managed over 200 leads per month, achieved a 25% conversion rate.
- Sales: Consistently exceeded targets (120%+), and strong client relationship management.
- SaaS Sales: Full-cycle SaaS sales to SMBs and enterprise clients.
- CRM (Salesforce, HubSpot): pipeline tracking, forecasting, and team training.
- Email marketing: 40%+ open rates via targeted, optimized campaigns.
- LinkedIn Marketing: Generated over 200 leads through content and outreach.
- Increased client base by developing and implementing strategic business development initiatives.
- Improved sales processes for better lead generation, qualification, and conversion rates.
- Conducted thorough competitive analysis to identify gaps in the market landscape, guiding future business development efforts accordingly.
- Secured new business opportunities by researching, identifying, and targeting potential clients in various industries.
Business Development Representative
Humanitix
11.2022 - 12.2023
- Cold outbound ( USA & AUS)
- Built customer relationships to identify needs and drive sales
- Managed leads through the funnel, arranging meetings and calls
- Followed up with potential customers who showed interest
- Collaborated with executives to achieve company sales goals and targets
- Developing sales strategies to draw in potential buyers or to solicit new potential customers
- Following up with potential customers who expressed interest but did not purchase any goods or services.
Business Development Representative & Assistant Operations manager
ProCompare
05.2022 - 11.2022
- Team management
- B2B sales
- Account management
- Cold Outbound Calls
- Sales Training of new staff
- Direct the administration
- Oversaw the recruiting, interviewing of new staff; consult with top executives on strategic planning.
Sexual Health Advisor
Better2Know
03.2021 - 04.2022
- Telesales & cold calling
- Marketing and selling sexual health services as well as testing kits across multiple countries
- Customer service and management
- Sexual health and wellness consultant
- Covid advisor and consultant
- Online chat consultant.
General Equiries Agent
Teleperformance SSE
12.2020 - 02.2021
- UK Based customer-centric advisor
- Resolve product or service problems by utilizing my listening skills to clarify our customer's query; assess any service failure to identify the root cause and take appropriate action
- Communicate with our customers via phone, email, and chat
- Utilize a variety of software tools to navigate to a resolution
- Liaising between internal departments to solve our customer queries
- Take ownership of our customers and ensure their needs are met in a timely manner
- Booking appointments
- Troubleshooting meters and meter reading devices
- Processing payments
- Revising bills
- Online Chat consultant.
Customer Service Agent
TAKEALOT.com
06.2020 - 12.2020
- Tier 2: Delivery department
- Deliver timely, accurate and professional customer service
- Resolve product or service problems by utilizing my listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action
- Communicate with our customers via phone, email and chat
- Utilize a variety of software tools to navigate to a resolution
- Liaising between internal departments to solve our customer queries
- Take ownership of our customers and ensure their needs are met in a timely manner
- Rescheduling deliveries, creating replacements, updating customers account information and crediting or refunding customers accounts.
Assistant Manager, Waitress and Cashier
Ice Café
01.2017 - 02.2019
- Training new staff
- Customer Sales
- Daily Cash Up
- Stock Take
- Opening & Closing of Cafe
Amazon Digital Customer Care Service Agent
Amazon
09.2015 - 02.2016
- Customer Care Agent at Amazon: When working at Amazon part of my job description was to help customers resolve technical issues which they were having with certain Amazon products
- As well as walk customers through any changes, they may want to make to their account.
Club promoter
Various Clubs Abroad(UK)
10.2014 - 02.2015
Education
Bachelors in Fashion Design,Illustration and Graphics -
Cape Town College of Fashion Design
Skills
Sales And Marketing (5 years)
Microsoft Office (10 years)
Administration (3 years)
Lead Generation (3 years)
Live Chat (3 years)
Customer Service (9 years)
Adobe Photoshop (5 years)
Adobe Illustrator (4 years)
Adobe Indesign (2 years)
Event Coordination (Less than 1 year)
Promotions (3 years)
Certification
Drivers License Code 8, Present
Ready To Work
True
Personal Information
Willing To Relocate: Anywhere
Timeline
Business Development Specialist
Globalvision
11.2024 - Current
Senior Business Development Representative
RemoteCA
01.2024 - 11.2024
Business Development Representative
Humanitix
11.2022 - 12.2023
Business Development Representative & Assistant Operations manager
ProCompare
05.2022 - 11.2022
Sexual Health Advisor
Better2Know
03.2021 - 04.2022
General Equiries Agent
Teleperformance SSE
12.2020 - 02.2021
Customer Service Agent
TAKEALOT.com
06.2020 - 12.2020
Assistant Manager, Waitress and Cashier
Ice Café
01.2017 - 02.2019
Amazon Digital Customer Care Service Agent
Amazon
09.2015 - 02.2016
Club promoter
Various Clubs Abroad(UK)
10.2014 - 02.2015
Bachelors in Fashion Design,Illustration and Graphics -
Cape Town College of Fashion Design