Tatiana Pitsiladi
PADI Open Water Scuba Instructor & Specialty Instructor
Port Elizabeth
Summary
Enthusiastic and hard-working Open Water Scuba Instructor with a passion for interacting with people and sharing my love for the ocean, diving, and environmental conservation. I am always eager to learn new skills and expand my knowledge, which has led me to do a few varied things in my life which has provided me with valuable knowledge and life skills. I obtained my Bachelor's degree in Biochemistry and Applied Biology, tutored high school students, worked for a technology start-up, and then shifted my focus to scuba diving. I am a fast learner and can easily adapt to the situations at hand and believe that I am fully capable of accomplishing any tasks that lie before me because of my analytical skills, can-do attitude, and passion for proactively helping people. I think all of my past experiences have helped me grow and thrive in the diving industry and I am eager to progress further and gain more experience.
Overview
4
4
years of professional experience
5
5
Certifications
2
2
Languages
Work History
PADI Open Water Scuba Instructor
Pro Dive
01.2024 - Current
- Worked as a part-time instructor teaching courses and guiding certified divers.
- Assisted in daily dive centre operations, including equipment maintenance, tank filling, and customer service.
- Administrative Duties such as maintaining accurate records of student progress and certification records.
- Incorporated environmental stewardship into lessons by educating students about marine conservation issues and responsible diving practices.
PADI Instructor Intern, Career Development Program
Pro Dive
01.2023 - 09.2023
- Completed comprehensive Instructor internship program, gaining valuable knowledge and skills.
- Assisted experienced instructors during numerous courses (Open water, Advanced, EFR, DSD, Refresher), ensuring a safe and enjoyable learning environment.
- Led guided dives for certified divers, ensuring their safety, enjoyment, and adherence to dive plans.
- Provided exceptional customer service and addressed divers' needs and concerns.
- Assisted in the retail store, providing product recommendations and advice to customers.
- Encourage divers to follow sustainable diving guidelines and participate in local conservation efforts.
Call Centre Quality Assurance Analyst
Voyc
03.2020 - 04.2022
- Customer success - Develop and maintain strong relationships with customers and ensure customer satisfaction by handling day-to-day affairs. Build proactive customer support by compiling over 100 reports for big companies on findings & recommendations to improve their sales & compliance and then presenting the reports to the company and handling any issues or queries.
- Sales – Build up email templates using Hubspot, and prospecting lists using Linkedin Sales Navigator.
- Marketing – Involved in the brand launch plan, website development (Wix, Canva, Google Analytics), social media posting (Buffer), and writing blog posts (Keywords Everywhere).
- Product – Build up documents on FAQs and how-to docs for features, sit in on Developer meetings, and discuss any bugs or improvements.
Mathematics and Physical Sciences Tutor
Get Smart Tutors
03.2020 - 12.2020
- Used variety of teaching methods to successfully help wide range of students.
- Maintained records of student assessments, tutoring activities and results.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Education
Bachelor of Science - Biochemistry & Applied Biology
University Of Cape Town
Cape Town, South Africa 04.2001 -
Skills
Compressor Operation and Maintenance
Equipment Servicing
Boat Maintenance and Care
Retail Store Management
Product Knowledge and Selling Techniques
PADI Point of Sale Software (EVE)
Physical Fitness
Excellent Communication
Adaptability and Flexibility
Problem-solving abilities
Team Collaboration
Conservation Biology
Marine Research and Monitoring
Marketing & Promotions
Photographic and Video Skills
Social Media Advertising
Computer Literacy
Certification
Open Water Scuba Instructor
Additional Information
Full Set of Dive Gear
South African & German citizenship
Valid Drivers license
Timeline
PADI Open Water Scuba Instructor
Pro Dive
01.2024 - Current
PADI Instructor Intern, Career Development Program
Pro Dive
01.2023 - 09.2023
Call Centre Quality Assurance Analyst
Voyc
03.2020 - 04.2022
Mathematics and Physical Sciences Tutor
Get Smart Tutors
03.2020 - 12.2020
Bachelor of Science - Biochemistry & Applied Biology
University Of Cape Town
04.2001 -