Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Tatiana Pitsiladi

PADI Open Water Scuba Instructor & Specialty Instructor
Port Elizabeth

Summary

Enthusiastic and hard-working Open Water Scuba Instructor with a passion for interacting with people and sharing my love for the ocean, diving, and environmental conservation. I am always eager to learn new skills and expand my knowledge, which has led me to do a few varied things in my life which has provided me with valuable knowledge and life skills. I obtained my Bachelor's degree in Biochemistry and Applied Biology, tutored high school students, worked for a technology start-up, and then shifted my focus to scuba diving. I am a fast learner and can easily adapt to the situations at hand and believe that I am fully capable of accomplishing any tasks that lie before me because of my analytical skills, can-do attitude, and passion for proactively helping people. I think all of my past experiences have helped me grow and thrive in the diving industry and I am eager to progress further and gain more experience.

Overview

4
4
years of professional experience
5
5
Certifications
2
2
Languages

Work History

PADI Open Water Scuba Instructor

Pro Dive
01.2024 - Current
  • Worked as a part-time instructor teaching courses and guiding certified divers.
  • Assisted in daily dive centre operations, including equipment maintenance, tank filling, and customer service.
  • Administrative Duties such as maintaining accurate records of student progress and certification records.
  • Incorporated environmental stewardship into lessons by educating students about marine conservation issues and responsible diving practices.

PADI Instructor Intern, Career Development Program

Pro Dive
01.2023 - 09.2023
  • Completed comprehensive Instructor internship program, gaining valuable knowledge and skills.
  • Assisted experienced instructors during numerous courses (Open water, Advanced, EFR, DSD, Refresher), ensuring a safe and enjoyable learning environment.
  • Led guided dives for certified divers, ensuring their safety, enjoyment, and adherence to dive plans.
  • Provided exceptional customer service and addressed divers' needs and concerns.
  • Assisted in the retail store, providing product recommendations and advice to customers.
  • Encourage divers to follow sustainable diving guidelines and participate in local conservation efforts.

Call Centre Quality Assurance Analyst

Voyc
03.2020 - 04.2022
  • Customer success - Develop and maintain strong relationships with customers and ensure customer satisfaction by handling day-to-day affairs. Build proactive customer support by compiling over 100 reports for big companies on findings & recommendations to improve their sales & compliance and then presenting the reports to the company and handling any issues or queries.
  • Sales – Build up email templates using Hubspot, and prospecting lists using Linkedin Sales Navigator.
  • Marketing – Involved in the brand launch plan, website development (Wix, Canva, Google Analytics), social media posting (Buffer), and writing blog posts (Keywords Everywhere).
  • Product – Build up documents on FAQs and how-to docs for features, sit in on Developer meetings, and discuss any bugs or improvements.

Mathematics and Physical Sciences Tutor

Get Smart Tutors
03.2020 - 12.2020
  • Used variety of teaching methods to successfully help wide range of students.
  • Maintained records of student assessments, tutoring activities and results.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Education

Bachelor of Science - Biochemistry & Applied Biology

University Of Cape Town
Cape Town, South Africa
04.2001 -

Skills

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Certification

Open Water Scuba Instructor

Additional Information

Full Set of Dive Gear

South African & German citizenship

Valid Drivers license

Timeline

PADI Open Water Scuba Instructor

Pro Dive
01.2024 - Current

PADI Instructor Intern, Career Development Program

Pro Dive
01.2023 - 09.2023

Call Centre Quality Assurance Analyst

Voyc
03.2020 - 04.2022

Mathematics and Physical Sciences Tutor

Get Smart Tutors
03.2020 - 12.2020

Bachelor of Science - Biochemistry & Applied Biology

University Of Cape Town
04.2001 -

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Tatiana PitsiladiPADI Open Water Scuba Instructor & Specialty Instructor