TATENDA ERROL ZVOMUYA
BARTENDER
Cape Town
Summary
Dynamic and engaging Bartender with proven expertise in classic cocktails and a knack for elevating customer experiences, as demonstrated at Forrester's Arms. Excelled in cleanliness and hygiene, ensuring health codes compliance while fostering a loyal clientele through outstanding service. Skilled in multitasking and clear communication, significantly contributing to team efficiency and sales growth.
Overview
6
6
years of professional experience
1
1
Language
Work History
Bartender
Forrester's Arms
09.2023 - 08.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Assistant Bartender
Royal Caribbean International
01.2023 - 09.2023
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Reduced spoilage rates by monitoring product freshness and rotating stock according to expiration dates or seasonal availability.
- Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
- Removed empty dishes and silverware, collected trash, and sanitized surfaces.
- Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Bartender
Blue Water Cafe
04.2021 - 12.2022
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Facilitated teamwork among colleagues through effective communication strategies.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Conducted routine maintenance checks on draft systems for optimal performance.
- Kept bar presentable and well-stocked to meet customer needs.
- Read temperature, flow, and other meters and documented information.
Barback
Victorian Times
06.2018 - 12.2022
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
GED -
Maranatha Adventist High School
Bulawayo , Zimbabwe 04.2001 -
Skills
Basic accounting
Cleanliness and hygiene
Classic cocktails
Health codes compliance
Strong multitasking
Clear and effective communication
Changing beer kegs
Cash and credit transactions
Bar restocking
Point of sale systems
Timeline
Bartender
Forrester's Arms
09.2023 - 08.2024
Assistant Bartender
Royal Caribbean International
01.2023 - 09.2023
Bartender
Blue Water Cafe
04.2021 - 12.2022
Barback
Victorian Times
06.2018 - 12.2022
GED -
Maranatha Adventist High School
04.2001 -
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