Tatenda Sithole
Development And Support Specialist
Johannesburg
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced development and support with over 15 years of experience in Technology industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Managed Support Specialist
Tauspace Consultants
Johannesburg
03.2021 - 12.2022
- Deployed to work at RAIN Mobile Networks
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Analyst Programmer
Brightblack Technologies
Johannesburg
08.2018 - 01.2021
- Delivered scalable system architecture to support high-availability Internet site with various internal applications.
- Assessed costs and risks associated with developing new features and products.
- Approved engineering and project scope documents prior to delivery.
- Updated documentation with project deviations to capture changes.
- Built databases and table structures for web applications.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Integrated constructive programs into cohesive product.
- Wrote highly maintainable, solid code for software system.
Analyst Programmer
Hellocomputer FCB
Johannesburg
03.2017 - 06.2018
- Directed software design and development to meet client needs for functionality and performance.
- Debugged and modified software components.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Integrated constructive programs into cohesive product.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
Education
Bachelor of Science - Honors in Information Systens
Midlands State University
Midlands, Zimbabwe 02.2005 - 12.2008
Skills
Technical application support
undefinedTimeline
Managed Support Specialist
Tauspace Consultants
03.2021 - 12.2022
Analyst Programmer
Brightblack Technologies
08.2018 - 01.2021
Analyst Programmer
Hellocomputer FCB
03.2017 - 06.2018
Bachelor of Science - Honors in Information Systens
Midlands State University
02.2005 - 12.2008
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