Tatenda Gamanya
Verulum
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
10
10
years of professional experience
Work History
Caregiver
Happy Home SA Caregivers
03.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Tongaat Clinic
09.2021 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
WWaitress
Village Table
01.2017 - 02.2020
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Assisted cashiers with processing customer payments and documenting orders.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Prepared hot coffee and tea according to customer requests.
- Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
Hotel Operational Trainee
Orange Groove
01.2014 - 12.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Monitored staff performance and provided feedback and guidance.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Education
Caregiving - Caregiving
Allison
Galway, Ireland07.2023
Caregiving Skills And Dementia - Caregiving
Allison
Galway,Ireland07.2023
Tourism And Hospitality Management - Tourism And Hospitality
School of Hospitality And Tourism
Zimbabwe 12.2015
Skills
- Patient and Caregiver Education
- Household Chores
- Records Maintenance
- Client Requirements
- First Aid and Safety
- Client Documentation
- Meal Planning and Preparation
- Care Plan Assessment
- Companionship and Emotional Support
- Medical Reminders
- Time Management
- Patient Care
- Illness Adaptation
- Quality Program Protocols
- Medication Administration
- Multitasking and Organization
- Household Management
- Verbal and Written Communication Skills
- Mobility Support
- Strong Ethics
- Heavy Lifting
- Respectful and Compassionate
- Diet and Nutrition
- Ambulating Patients
- Caregiver and Family Support
- Communication Assistance
- Bathing and Dressing
- Personal Oxygen Delivery
- Ability to Lift
- Housekeeping
- Problem Identification
- Clean Living Spaces
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I will not stop until I reach there.
CoachT
Timeline
Caregiver
Happy Home SA Caregivers
03.2023 - Current
Caregiver
Tongaat Clinic
09.2021 - 12.2022
WWaitress
Village Table
01.2017 - 02.2020
Hotel Operational Trainee
Orange Groove
01.2014 - 12.2015
Caregiving - Caregiving
Allison
Caregiving Skills And Dementia - Caregiving
Allison
Tourism And Hospitality Management - Tourism And Hospitality
School of Hospitality And Tourism
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