Tasneem Banoo Sayed
Team Leader
Benoni,GP
Summary
Dynamic Team Leader with a proven track record at Absa Bank, excelling in remote team management and workload optimization. Enhanced productivity through effective coaching and process improvements, achieving significant time savings. Known for strong motivational skills and a customer-focused approach, fostering a culture of accountability and collaboration within teams.
Overview
18
18
years of professional experience
Work History
Team Leader Manager
Absa Bank
11.2019 - 08.2025
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Team Leader
Absa Bank
02.2013 - 10.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Team Member
Absa Bank
05.2007 - 01.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Nqf6 Diploma - Finance
Fair Value
Johannesburg, South Africa 04.2001 -
Skills
Remote team management
Timeline
Team Leader Manager
Absa Bank
11.2019 - 08.2025
Team Leader
Absa Bank
02.2013 - 10.2019
Team Member
Absa Bank
05.2007 - 01.2013
Nqf6 Diploma - Finance
Fair Value
04.2001 -