Kayleen Terri Anderson

* Performed daily administrative duties including filing, data capturing, and document management
* Prepared quotations, invoices, and maintained accurate records
* Handled customer queries via phone and email in a professional manner
* Assisted with scheduling and coordination of office activities
* Maintained organised client databases and updated information regularly
* Supported general office operations to ensure efficiency

• Kept close watch of guest activities to maintain group safety during tours.
• Adapted quickly to unexpected changes or challenges during tours, ensuring a seamless experience for participants.
• Conducted engaging historical and cultural tours across various landmarks, enhancing visitors' understanding and appreciation.
• Educated guests about conservation strategies for specific locations.
• Handled emergency situations calmly and effectively, prioritising the safety and well-being of all tour participants.