Tasneem Davids
Car Rental Agent/ Claims Administrator/Shift Supervisor/Branch Manager
Mitchell's Plain
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
22
22
years of professional experience
2001
2001
years of post-secondary education
2
2
Languages
Work History
Car Rental Agent/ Claims Administrator/Shift Supervisor/Branch Manager
SANI SIXT Rent a Car
Cape Town
11.2014 - Current
- Making reservations
- Letting clients sign their car rental contracts
- Assessing damages of rental vehicles
- Getting quotations for repairs of damages
- Contacting clients regarding damages
- Billing clients their respective damages
- Ordering parts for the panelshop and workshop for repairs
- Following up on parts for delivery to our premises
- Ensuring that vehicles are available for rental in a timeous manor
- Liaising with head office regarding damages
- Liaising with client clients regarding queries
- Responsible for 10 staff members on my shift as a supervisor
- Making sure that the vehicles are in a rentable condition for clients
- Making sure that the shift runs smoothly
- Responsible for the overdue reports (clients extend rentals)
- Opening of contracts correctly
- Closing of contracts correctly
- Managing 60 staff members (disciplinaries, counsellings, etc)
- Maintenance of building and equipment
- Employing new staff members
- Daily business banking reports
- Ensuring that the policies and procedures of the company are followed
- Training new staff members
- Auditing daily contracts
- Ordering sufficient stationery for the branch
- Clearing daily and weekly reports
- Handling customer queries
- Fuel recon
- Fleet check
- Responsible for petty cash
- Reason for wanting to leave: I am seeking a new challenge in my career
Operations Manager
CABS Car Hire
02.2012 - 11.2014
- Managing a staff of 10 people
- Making reservations (bookings) for clients
- Ensuring that deliveries and collections are done on time
- Invoicing contracts that have terminated
- Creating purchase orders to suppliers and ensuring that the correct items are received upon arrival
- Completing the fuel reconciliation
- Processing the correct documentation that is sent to our insurance company for claims
- Responding to customer queries and requests
- Signing off and checking purchase orders created by the administrator
- Training new staff
- Maintaining a fleet of between 97 and 120 vehicles
- Ensuring that vehicles are serviced at the correct service intervals
- Ensuring that the fleet is being optimally utilized
- Have monthly meetings with staff
- Acknowledging when staff have exceeded expectation
- Ensuring that disciplinary action is taken when applicable and attending hearings
- Attending monthly management meetings regarding the income and expenditure
- Attending annual meetings regarding the selling and purchasing of new vehicles
- Attending annual budget meetings
- Reason for wanting to leave: I am seeking a new challenge where there would be an opportunity to advance my career. CABS Car Hire has taught me much for the past few years and though I am grateful, it does not offer me more than being a manager of the Cape Town branch.
Operations Officer
CABS Car Hire
07.2009 - 02.2012
- Making reservations
- Printing contracts
- Preparing the following days deliveries and collections
- Weekend supervisor (when it was my duty week)
Rental Agent/Admin Clerk
Tempest Car Hire
Cape Town
03.2007 - 07.2009
- Checked that all reservations were printed and correct vehicles were allocated for bookings
- Clearing of daily reports
- Doing fleet check once a week to ensure that there were no missing vehicles
- Attended to clients queries and requests
- Trained new staff as rental agents
- Allocated fuel to contracts that need to be closed
- Answered the telephone and screened calls
- Scanning and indexing contracts
- Acted as a weekend supervisor when required
- Making reservations for vehicle hire
- Printing contracts and making sure that the clients produce relevant documentation
- Explaining the terms and conditions of contract to clients
- Partial billing contracts
- Maintenance of office equipment
- Ordering stationery as required
- Reason for leaving: I had received a more lucrative offer and opportunity with CABS Car Hire. I had been working at Tempest Airport branch where shift work was required and this no longer suited my circumstances.
Bank Teller
Standard Bank
Cape Town
08.2004 - 02.2007
- Capturing of deposits and withdrawals
- As a treasury custodian, I had the responsibility of ordering cash for the branch and clearing cash from the premises to SBV.
- Enquiries clerk
- Authorizing large withdrawals
- Checking large deposits with tellers
- Balancing of cash at end of day
- Attending to customer queries
- Making sure that the banks policies and procedures were followed
- Training of new Quest tellers
- Reason for leaving: I had studied travel and tourism and I was fortunate to be presented with the opportunity to work at Tempest Car Hire, which forms part of the tourism industry.
Bank Teller
Quest Flexible Staffing Solutions
07.2003 - 07.2004
- Capturing withdrawals and deposits
- I was a replacement in enquiries and tellers at branches that required additional help
- Reason for leaving: I was offered a permanent position at Standard Bank when my contract expired with Quest.
Education
Matric - English, Afrikaans, Physical Science, Mathematics, Accountancy, Biology
Mondale Senior Secondary
Cape TownTravel and Tourism Diploma - Air Travel, Tourism 1,2 &3, Travel Agency Operations, Customer Care, World Geography, Public Relations
Skills
Effective multitasking
Team player mentality
Reservation management
Fleet management
Car maintenance awareness
Cash handling experience
Policy comprehension
Lead conversion
Customer service
Problem-solving
Academic Details
Mondale Senior Secondary, Matric - 2001, English, Afrikaans, Physical Science, Mathematics, Accountancy, Biology, Travel and Tourism Diploma, 2002, Air Travel, Tourism 1,2 &3, Travel Agency Operations, Customer Care, World Geography, Public Relations
Religious Dominion
Muslim
Dependants
2
Personal Information
- Health Status: Excellent
- Date of Birth: 09/24/83
- Gender: Female
- Nationality: South African
- Driving License: EB (unendorsed)
- Marital Status: Divorced
Timeline
Car Rental Agent/ Claims Administrator/Shift Supervisor/Branch Manager
SANI SIXT Rent a Car
11.2014 - Current
Operations Manager
CABS Car Hire
02.2012 - 11.2014
Operations Officer
CABS Car Hire
07.2009 - 02.2012
Rental Agent/Admin Clerk
Tempest Car Hire
03.2007 - 07.2009
Bank Teller
Standard Bank
08.2004 - 02.2007
Bank Teller
Quest Flexible Staffing Solutions
07.2003 - 07.2004
Travel and Tourism Diploma - Air Travel, Tourism 1,2 &3, Travel Agency Operations, Customer Care, World Geography, Public Relations
Matric - English, Afrikaans, Physical Science, Mathematics, Accountancy, Biology
Mondale Senior Secondary
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