TASNEEM CONGO

• Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
• Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
• Maintained appropriate filing of personal and professional documentation.
• Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
• Improved communication between the owner and external parties by drafting professional correspondence on their behalf.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered central telephone system and directed calls accordingly.

Encompassing customer service, cash handling, and store upkeep. I assisted with product inquiries, process cash and credit card payments, handle returns and refunds, and make sure the sales floor is clean and organized. I was also involved in merchandising, stock control, and reporting discrepancies.

• Remained calm and composed in tense situations involving angry or upset customers.
• Completed daily tasks accurately and on-time to support shop needs.
• Managed approximately 30 incoming calls, emails per day from customers