Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Managed daily branch operations for optimal productivity and customer satisfaction.
Ensures that all services are delivered according to clients standards, clients’ specifications and KPIs;
Managed daily priorities related to the logistics and operations of his clients’ cargo, and ensures all required
documents are completed with precision.
Offers the best solutions to clients and acts in a way that ensures their loyalty;
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Operation/Customer Service/Accounts
Gauteng Parcel Express(GPX)
01.2015 - 06.2016
Manage accounts, creditors, customer service
Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Helping customers with questions and complaints
Solve problems: Solve customer and carrier problems and help resolve issues
Acknowledging and resolving customer complaints
Ensure customer satisfaction and provide professional customer support.