TASNEEM BRONKHORST
Branch Manager
Potchefstroom
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
1
1
Language
Work History
Branch Manager
JKJ Express
06.2016 - Current
- Manage branch, fleet, sales, overtime sheets, operations, customer service, POD's, handing fuel accounts
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Ensures that all services are delivered according to clients standards, clients’ specifications and KPIs;
- Managed daily priorities related to the logistics and operations of his clients’ cargo, and ensures all required
documents are completed with precision. - Offers the best solutions to clients and acts in a way that ensures their loyalty;
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Operation/Customer Service/Accounts
Gauteng Parcel Express(GPX)
01.2015 - 06.2016
- Manage accounts, creditors, customer service
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helping customers with questions and complaints
- Solve problems: Solve customer and carrier problems and help resolve issues
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction and provide professional customer support.
Administration Clerk
SSG Logistics
01.2013 - 12.2014
- Answering telephones, client liaison, filing/typing manifests, PODs/collections, calculating tonnage for pallets, assistant bookkeeper
- Maintain relationships with carriers and customers.
- Excellent multitasking skills within their work space as well as computer software programs.
- Processing orders and transactions
- Collecting and reporting on customer feedback
Administration Clerk
Lubbe Koeriers
04.2010 - 01.2013
- Answering telephones, client liaison, filing, PODs/collections, assisting bookkeeping
Cashier/Cleaner
Crazy Store (Potch)
01.2009 - 12.2009
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier/Stocktaker
Fantasia (Potch)
01.2008 - 11.2008
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
KLIPTOWN SECONDARY SCHOOL
Eldoradopark, South Africa 04.2001 -
Skills
Shift Scheduling
Cash handling expertise
Branch Operations Management
Customer Service
Customer Relationships
Staff Supervision
Revenue Generation
MS Office Suite
Delivery schedule oversight
Vehicle inspections
Route Planning
Fleet Management
Further Education
PAL NURSING CARE, 2009, HOME CAREGIVERS, CERTIFICATE, DR. C.P KAHL, (018) 293 2089
First Names
TASNEEM SIMONIA
Cellphone Number
078 013 6570
Alt Cellphone Number
081 500 6555
Dependants
TWO
Personal Information
- Citizenship: SOUTH AFRICAN
- Health Status: GOOD
- Criminal Record: NONE
- Date of Birth: 02/13/87
- Gender: FEMALE
- Marital Status: MARRIED
Timeline
Branch Manager
JKJ Express
06.2016 - Current
Operation/Customer Service/Accounts
Gauteng Parcel Express(GPX)
01.2015 - 06.2016
Administration Clerk
SSG Logistics
01.2013 - 12.2014
Administration Clerk
Lubbe Koeriers
04.2010 - 01.2013
Cashier/Cleaner
Crazy Store (Potch)
01.2009 - 12.2009
Cashier/Stocktaker
Fantasia (Potch)
01.2008 - 11.2008
High School Diploma -
KLIPTOWN SECONDARY SCHOOL
04.2001 -