Tashna Ramnath
Customer Service Back Office Support
Cape Town,WC
Summary
Driven customer service professional with proven expertise at Capita Solutions, excelling in problem-solving and teamwork. Enhanced service quality by developing training materials, boosting team performance by 20%. Adept at utilizing CRM software to streamline processes and improve customer satisfaction. Known for a friendly, positive attitude and a commitment to delivering exceptional results.
Overview
11
11
years of professional experience
Work History
Customer Service Back Office Support
Capita Solutions
09.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Collections Representative
Teleperformance
08.2022 - 02.2023
- Assisted customers with account inquiries and payment arrangements to resolve outstanding balances.
- Utilized internal systems to document customer interactions and track resolution progress effectively.
- Collaborated with team members to streamline collection processes and enhance overall efficiency.
- Educated customers on payment options and consequences of non-payment to promote financial responsibility.
General Assistant
Tiger Brands (Workforce Agency)
01.2021 - 03.2022
- Assisted in daily operational tasks, ensuring efficient workflow in production environment.
- Supported inventory management by monitoring stock levels and conducting regular audits.
- Collaborated with team members to enhance productivity and streamline processes.
- Maintained cleanliness and organization of work areas to promote safety standards.
Customer Service Representative
CCI South Africa
02.2013 - 12.2013
- Resolved customer inquiries through phone, email, and chat to enhance satisfaction and retention.
- Processed orders and returns efficiently, ensuring accuracy in product information and customer needs.
- Collaborated with team members to streamline workflows and improve response times for customer issues.
- Trained new staff on company policies, procedures, and customer service best practices to ensure consistency.
Customer Service Representative
First Call Resolution
01.2013 - 02.2013
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Utilized CRM software to track interactions and maintain comprehensive records of customer communications.
- Escalated complex issues to appropriate departments while maintaining customer engagement throughout resolution.
- Developed training materials that enhanced team performance and elevated overall service quality standards.
Education
No Degree -
Havenpark Secondary School
Durban Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Customer Service Back Office Support
Capita Solutions
09.2023 - 01.2024
Customer Service Collections Representative
Teleperformance
08.2022 - 02.2023
General Assistant
Tiger Brands (Workforce Agency)
01.2021 - 03.2022
Customer Service Representative
CCI South Africa
02.2013 - 12.2013
Customer Service Representative
First Call Resolution
01.2013 - 02.2013
No Degree -
Havenpark Secondary School