Tashlyn Moodley
People Operations & Admin Specialist
Durban
Summary
Administrative and People Operations Professional
I am a passionate and detail-oriented professional with a knack for policies, procedures, and people. Organized and efficient, I excel at building rapport, fostering mutually beneficial relationships, and delivering superior follow-through. With extensive experience in HR and administration, I bring excellent communication, organizational, and time management skills to every role.
My career spans dynamic environments, including a Fintech startup and the Civic Tech space, where I honed my ability to adapt quickly, cultivate employee engagement, recruit and onboard top talent, and manage high-performing remote teams. I thrive in fast-paced, founder-led environments, leveraging my expertise to streamline processes and drive operational excellence.
I am committed to lifelong learning, having completed several qualifications relevant to my role, and I am eager to further my education part-time. My practical resume reflects my hands-on experience, but it cannot fully convey my enthusiasm for tackling new challenges. A quick learner with boundless energy, I bring dedication and innovation to every endeavour.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Admin Lead
Open Cities Lab NPC
Durban
08.2024 - Current
- Providing administrative support to the Chief Executive Officer and managing internal admin requests from the OCL team
- Establishing and curating administrative strategies, systems and standards throughout the organisation
- Work with leaders throughout the organisation to promote administrative standardisation, organisation and flow
- Developing and strictly monitoring reporting plans and schedules
- Internal and donor reporting
- Board administration and reporting
- Governance and compliance research
- Maintaining statutory records and risk reporting
- Building extremely high-trust relationships with key stakeholders and partners
- Compiling and disseminating reports
- Creating impactful slide presentations
- Customising and fact-checking standard contracts
- Continually improving and monitoring compliance to the highest administrative standards
- International payments and exchange control
- Supporting accurate and responsible financial management through establishing and overseeing financial administration systems
- Ensuring a robust administrative interface between finance and the other domains in OCL
- Developing, maintaining, and ensuring the consistent use of professional documentation templates and formats that align with the organisation's brand
- Leading the administrative team, fostering excellence and continuous improvement
- Fulfilling this role according to OCL's aspirational culture, leadership brand and work ethos
- Growing professionally and developing personal competence to fulfill this role in a rapidly scaling and increasingly impactful organisation
Head of Human Resources & Executive Assistance to C-Suite Executives
Tuck Technology
Leicester
06.2023 - 06.2024
- Develop & implement HR strategies, policies & procedures to support the organizations mission & objectives
- Manage the recruitment & selection process, including sourcing candidates, conducting interviews & facilitating onboarding programs
- Oversee employee/contractor relations, including conflict resolution, disciplinary actions & grievance handling
- Develop & implement performance management systems to enhance employee productivity & engagement within a remote team
- Coordinate employee training & develop initiatives to foster continuous learning & skill enhance learning
- Manage payroll processes & ensure accurate & timely payment to employees within a remote team across 3 countries
- Supervise wider team & manage day-to-day operations
- Weekly collaboration with CEO & COO to align HR & Operation strategies with organizational goals
- Manage & Maintain executive's calendars, schedule meetings & travel arrangements
- Prepare & edit correspondence, presentations, reports & other documents for executives & investors
- Serve as a liaison between executives & investors, fostering positive relationships & ensuring clear communication
- Handle confidential & sensitive information with discretion & integrity
- Assist with special projects & initiatives as assigned by the executive's, contributing to their effectiveness & efficiency
- Anticipate executive's needs & proactively provide support to optimize their productivity
- Coordinate with the wider team to ensure seamless operations & support across the organization
- Established HR policies and procedures from scratch and fostering a positive company culture
- Implemented a recruitment strategy resulting in a reduction in time-to-hire and developed and implemented a competitive benefits package tailored to attract top talent
- Led initiatives to foster employee engagement and morale resulting in an increase of employee satisfaction
- Designed and facilitated a comprehensive onboarding program reducing new hire ramp up time and improving employee integration
- Implemented performance management systems and conducted regular performance reviews resulting in an increase in employee productivity and goal attainment
- Implemented an efficient operational workflow for processing cashback transactions reducing processing time by 65% and improving accuracy by 85%
- Collaborated with cross-functional teams to enhance user experience leading to a 20% increase in customer satisfaction
- Collaborated with Data Scientist to develop dashboards to track key performance metrics and provide actionable insights to the COO facilitating informed decision making
- Led initiatives to expand the cashback rewards program into new hospitality markets, resulting in an increase in program reach and revenue
Risk and Compliance Officer
SecureOne
Durban
11.2022 - 06.2023
- Establish and oversee a sound compliance framework and ensure that all business practices, processes and activities are consistent with industry regulations as well as internal procedures
- Performing departmental audit cycle on operational effectiveness
- Obtaining, analysing and evaluating documentation, reports etc
- Provide timely and accurate reporting and documentation to CEO and management when required
- To ensure all required controls and SOPs are implemented, documented and monitored
- Regular interaction with management to close dependencies
- To ensure an effective communication process is in place with line management and staff
- Provide guidance and general assistance to businesses units
- Make recommendations for improvement
- Develop, maintain and manage a compliance policy library
- Document and ensure communication of key risks
- Plan and develop risk management systems
- Ensure employees are aware of all internal regulations and processes
- Build risk awareness among staff by providing training
- Vetting all quotes, contracts and agreements and consulting with legal advisers when required
- Review and renewal of company document library
Business Development Liaison & Account Management
Utility Systems
Durban
08.2021 - 10.2022
- Creating and implementing sales strategies and identifying new markets to enter
- Conducting market research to identify new business development opportunities
- Establishing and maintaining effective relationships with customers via email, phone, and in-person
- Coordinating and arranging client events, meetings, appointments, and conferences
- Assisting with the preparation of presentations and pitches for prospective clients
- Writing and distributing agendas, proposals, cost estimates, and briefing documents for internal and external meetings
- Creating and maintaining client databases and mail lists
- Tracking submitted proposals and providing feedback to management
- Providing effect administrative support
- Maintaining good relationships with the top 5 sub-metering customers in Southern Africa
- Fostering relationships with various Municipalities in South Africa including BPC - Botswana Power Corporation through various distributors
- Managing and facilitating a monthly sales target of approximately 5 to 8 million rand per month
- Reason for leaving: Career growth opportunity
Commercial Administrator
Utility Systems
Durban
07.2019 - 07.2021
- Attend weekly sales & Ops meeting & action items where necessary
- Liaise with Commercial Manager to determine delivery priorities according to sales forecast & customer requirements
- Generate Sales Orders in pastel
- Generate job cards & configuration files as per sales order
- Generate job cards for internal sales - CSD, CSD Loans & Samples
- Submit job cards to stores controller (FGS, config dispatch) & CSD
- Submit order requests to MRP management to manufacture orders
- Liaise with MRP manager daily to ensure they are running on time as per agreed schedule
- Generate weekly report of outstanding sales back orders
- Co-ordinate & manage stores controller tasking them with kits, job cards & dispatch orders
- Co-ordinate dispatch of goods with stores controller, commercial manager & debtor's controllers
- Instruct stores controllers with dispatch of goods via daily dispatch email of quantities, order numbers & addresses of goods to be dispatched
- Update daily dispatch sheet on the shared drive of goods dispatched & email to debtor's controllers & commercial manager
- Obtain meter numbers & calibration certificates from production
- Upload data onto meterlink
- Extract data from meterlink, convert into excel format when required
- Meterlink data, excel & calibration certificates to be communicated to commercial manager & customers when required
- Freight: Co-ordinate dispatch of goods with USC stores, commercial manager, debtors controllers & logistics controller
- Supervision of production assistants: Task stores controllers & production as to the priorities of each job
- Co-ordinate & manage stores controllers tasking, including kits, job cards dispatch of customer orders & receiving of returns
- QC: Templates are to be sent to QC for all config jobs to be verified
- Templates are to be sent to QC & Production engineering technician for each new benchmark testing
- Benchmark reports are to be saved onto the shared drive
- Commercial Administration: Generate quotations
- Save quotations on the shared drive & cc commercial manager in all correspondence
- Update USC shipped schedule monthly
- Upload scanned & signed job cards & supporting documentation onto the shared drive
- File hard copies of job cards & supporting documentation into files
- Sales orders to be filed monthly
- Adhoc commercial tasks
- Drawing up of commercial invoices for international shipments
- Finance: Assist finance department with processing & invoicing of CSD warranties & call outs
- Freight: Arrange shipment of goods with allocated courier companies
- Follow up on deliveries & assist with waybill numbers & contact details for customers
- Other: Chairperson of the employment equity forum
- Arrange monthly meetings with forum members
- Arrange meetings with senior management & CEO for all related EE issues
- Consult with employees on changes & EE related matters
- Compile monthly EE newsletter & send out to staff members
- Assist in the drafting of the company's EE policy
Admin & HR Administrator
Rapid Engineering Group Pty Ltd
Durban
07.2016 - 06.2019
- Organize and maintain personnel records
- Update internal databases (e.g
- Record sick or maternity leave)
- Prepare HR documents, like employment contracts
- Revise company policies
- Liaise with external partners, like insurance vendors, accountants
- Create regular reports and presentations on HR metrics
- Answer employee queries about HR-related issues
- Assist payroll department by providing relevant employee information (e.g
- Leaves of absence, sick days and work schedules)
- Arrange travel accommodations and process expense forms
- Participate in HR projects
- Reason for leaving: Sought job stability due to economic downturn
Invoice Administrator
Triton Express
Durban
05.2016 - 07.2016
- Ensuring correct client billing on Freightware, including a review of account billed, service levels, dimensions and mass etc
- Verifying waybills online on the Ops system
- Reporting any problems /errors with scanned copies to the Pod Supervisor
- Checking Quality of scanned waybills
- Ensure that daily waybill targets and tax run deadlines set, are met without exception
- Completing a report on waybills awaiting verification, possible errors, internal and account pending, for the purpose of double-checking for errors
- Ensure that verifications reports are cleared timeously as required by Assist Credit Control Manager
- Timeous resolving of all outstanding waybills
- Prompt actioning of queries with branches and credit controllers
- Continuous follow up
- Reason for leaving: Contract Ended - filled in for Employee's maternity leave
Contracts Administrator
The Workforce Recruitment Group
05.2012 - 02.2013
- Compile contract analysis reports for the branch to forward to Regional Office
- Capturing all new Contract employee information onto contractor zone & allocating an employee number
- Updating all other contract employee information on the system
- Preparing & forwarding a new employee list weekly on a spreadsheet
- Filing, supplying & forwarding copies of limited duration contracts as requested by the relevant manager
- Receiving, filing & forwarding of IOD related documents
- Responsible as administrator to ensure all original Limited Duration Contracts, Employee documents & client documents are securely stored
- Provide contract analysis reports & figures on a spreadsheet as requested
- Responsible to monitor the renewing of Limited Duration Contracts & employee U.I.F registration
- Responsible to submit a daily head count & blacklist report to the Regional Office
- Liaise with the branch administrator and branch staff regarding contract information
- Filing of Client information & documents
- Receiving, capturing and forwarding of client orders
- Receiving, supplying & forwarding copies of client documents
- Liaising with clients & updating their contact details when required
- Responsible to ensure that deadlines arising within the department are met
- Reason for leaving: Contract ended - Company restructure
Assistant to Secretary (Part-Time)
Kingsword Academy School
Durban
01.2011 - 12.2011
- Typing of documents
- Answering calls and liaising with parents
- Compiling SASAMS database
- Data capturing of student records and accounts
- Reason for leaving: Seeking a stable employer more in line with my skillset
Administrator (Part - Time)
Inspirations
01.2009 - 02.2010
- Compiling and maintaining records of business transactions
- Recording orders for merchandise
- Preparing stock inventory
- Typing documents
- Liaising with clients including the preparation of quotes
- General office filing
- Answering calls
- Scheduling appointments
- Reason for leaving: Owner relocated to the UAE
Personal Assistant to Broker (Part - Time)
Discovery Health
Durban
02.2007 - 02.2008
- Typing of documents
- Sourcing and ordering stationery and office equipment
- Preparing documents for meetings
- Writing Reports
- Attending events/meetings as the brokers representative
- Writing Minutes
- Organizing and preparing travel itineraries
- Booking Meetings
- Liaising with clients and staff
- Preparing correspondence on the brokers behalf
- Answering calls and handling queries
- Reading, monitoring and responding to the brokers email
- Reason for leaving: Went to study full time
Education
Matric (Grade 12) -
Wingen Heights Secondary
Durban South Africa 01.2001 - 12.2005
Diploma - Human Resource Management & Training
Varsity College
Durban South Africa 01.2009 - 12.2011
Compliance Essentials - Risk Management
University of Cape Town
Durban South Africa 01.2023 - 06.2023
Cybersecurity Foundations -
LinkedIn Learning
Durban South Africa 06.2023 - 06.2024
Advanced Excel -
Careers 2000
Durban South Africa 10.2018 - 12.2018
Skills
- Microsoft Office
- GSuite
- Advertising
- Brainstorming
- Clarity
- Courteous
- Creative Thinking
- Planning
- Organizing
- Leading
- Controlling
- Communication
- Prioritization
- Time Management
- Interpersonal Skills
- Teamwork
- High Standards
- Deadline Management
- Goal Setting
- Decision Making
- Scheduling
- Productivity
Language Capabilities - Mother Tongue
English
Vaccination Status
Fully vaccinated
Personal Information
- Available: Immediately
- ID Number: 880420 0172 085
- Driving License: Code 08
Timeline
Admin Lead
Open Cities Lab NPC
08.2024 - Current
Cybersecurity Foundations -
LinkedIn Learning
06.2023 - 06.2024
Head of Human Resources & Executive Assistance to C-Suite Executives
Tuck Technology
06.2023 - 06.2024
Compliance Essentials - Risk Management
University of Cape Town
01.2023 - 06.2023
Risk and Compliance Officer
SecureOne
11.2022 - 06.2023
Business Development Liaison & Account Management
Utility Systems
08.2021 - 10.2022
Commercial Administrator
Utility Systems
07.2019 - 07.2021
Advanced Excel -
Careers 2000
10.2018 - 12.2018
Admin & HR Administrator
Rapid Engineering Group Pty Ltd
07.2016 - 06.2019
Invoice Administrator
Triton Express
05.2016 - 07.2016
Contracts Administrator
The Workforce Recruitment Group
05.2012 - 02.2013
Assistant to Secretary (Part-Time)
Kingsword Academy School
01.2011 - 12.2011
Diploma - Human Resource Management & Training
Varsity College
01.2009 - 12.2011
Administrator (Part - Time)
Inspirations
01.2009 - 02.2010
Personal Assistant to Broker (Part - Time)
Discovery Health
02.2007 - 02.2008
Matric (Grade 12) -
Wingen Heights Secondary
01.2001 - 12.2005
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