Special effects(make up), everything regarding hair, fashion and beauty
Tasha Dana De Sousa
Hairstylist
Johannesburg
Summary
Results-focused Manageress and Senior Hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Observant Senior hairstylist skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled senior hairstylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Versatile Hairstylist with certification and extensive clientele. Increased salon revenue by 70% over 5 months. Consistent cultivation of client base and sales of salon-exclusive products contributed to positive outcomes.
Creative Hairstylist bringing 22 years of expertise in color-correction and restorative treatments. Highly skilled in executing complex color services, hair extentions and unique cuts. Personable and engaging with passion for building client relationships through flexible approach and consistent results.
Dedicated and professional with meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the hair industry.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
1
1
Language
3
3
Certificates
Work History
Professional Hairstylist
Self Employed
Johannesburg
11.2018 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed in-home services for elderly clients unable to travel to salon.
- Counted and documented opening and closing cash amounts daily.
- Completed wet styling, thermal styling, permanent waving, colouring, extentions, cuts, upstyles,highlighting and brazilian blow waves
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Permed, keratin treatments,cuts,upstyles,blow waves, hair extentions, colouring, highlighting and bleached hair for customers daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
Senior Hairstylists
Jingles
Johannesburg
09.2018 - 11.2018
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving, hair colouring, highlighting, balayage, Keratin Treatments, upstyles, cuts and hair extentions.
- Recorded notes for future reference about customer preferences and services delivered.
- Escorted guests to and from treatment rooms for specialty salon services.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Permed, cut, blow wave, colour, upstyles, hair extentions, treatments, keratin treatments, highlights and bleached hair for customers daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior Hairstylist
Lesarmario
Johannesburg
03.2018 - 08.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed in-home services for elderly clients unable to travel to salon.
- Recorded notes for future reference about customer preferences and services delivered.
- Escorted guests to and from treatment rooms for specialty salon services.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Permed, keratin treatments, hair extensions, cuts, blow waves, upstyles, colouring, highlighting, treatments and bleached hair for customers daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Owner/Senior Hairstylist
Self Employed
Johannesburg
12.2016 - 03.2018
- Managed day-to-day business operations.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Daily functions of cuts, blow waves, hair extensions, keratin treatments, perms, hair upstyles,colouring, highlighting and bleaching on clients.
- Opening and closing of business
Senior Hairstylist
Basecut Studios
Johannesburg
06.2015 - 02.2016
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed in-home services for elderly clients unable to travel to salon.
- Counted and documented opening and closing cash amounts daily.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Escorted guests to and from treatment rooms for specialty salon services.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Permed, keratin treatments, cuts, blow waves, hair extentions, colouring, highlighting, upstyles, treatments and bleached hair for customers daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- opening and closing of business
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Styled hair and for customers for special events and occasions.
- Kept detailed records of customer information and services provided to increase return customers.
- Offered professional cuts, color services and extensions to salon customers.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Expanded client base through direct referrals.
- Increased salon profit through upselling and providing personalized care for return visitors.
Owner/Senior Hairstylist
Self employed/ Mobile Hairstylist
Johannesburg
09.2013 - 06.2015
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Distributed business cards outside of salon to generate new business.
- Permed, cuts, blow waves, keratin treatments, hair extentions, colouring, highlighting, upstyles for all occassions and bleached hair for customers daily.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair for large events such as weddings and matric dances.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Expanded client base through direct referrals.
Senior Hairstylist
Sculpt Hair
Johannesburg
04.2012 - 09.2013
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Escorted guests to and from treatment rooms for specialty salon services.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Permed, coloring,highlighting, cuts, blow waves, keratin treatments,hair extentions, upstyles all occassions and bleached hair for customers daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Styled hair for customers for special events and occasions.
Manager/Senior Hairstylist
Studio 9
Johannesburg
03.2006 - 04.2012
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Prepared annual budgets with controls to prevent overages.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed master colouring(colour keys), thermal styling, Keratin treatments and cutting services.
- Completed in-home services for elderly clients unable to travel to salon.
- Counted and documented opening and closing cash amounts daily.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Escorted guests to and from treatment rooms for specialty salon services.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Permed, cuts, keratin treaments, upstyles, blow waves, hair extentions, highlighting, treatments and bleached hair for customers daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trimmed, cut, coloured, highlighted, blow waved, shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Styled hair for large events such as annual fashion shows, weddings, matric dances and special hair expos.
- Maintained regular client list of repeat customers while handling walk-in clients daily.
- Expanded client base through direct referrals.
- Increased salon profit through upselling products and providing personalized care for return visitors.
Senior Hairstylist
Always Ahead
Johannesburg
03.2004 - 02.2006
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Kept detailed records of customer information and services provided to increase return customers.
- Offered professional cuts, color services and extensions to salon customers.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Maintained regular client list of repeat customers while handling walk-in clients daily.
- Expanded client base through direct referrals.
- Increased salon profit through upselling and providing personalized care for return visitors.
Professional Hairstylist
Mane Attraction
Johannesburg
04.2002 - 03.2004
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent colouring, highlights, permanent waving and hair relaxing services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Permed, relaxed, coloured, highlighted and bleached hair for customers daily.
- Distributed business cards outside of salon to generate new business.
- Escorted guests to and from treatment rooms for specialty salon services.
Hairstlist
Hair Trends
Johannesburg
01.2002 - 03.2002
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, cutting,permanent waving, permanent colouring,highlights and bleaching services.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Escorted guests to and from treatment rooms for specialty salon services.
Professional Hairstylist
Clippers Hair
Johannesburg
04.2001 - 02.2002
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Permed, cut, highlighted, coloured,blow waved, upstyles, relaxed and bleached hair for customers daily.
- Escorted guests to and from treatment rooms for specialty salon services.
- Distributed business cards outside of salon to generate new business.
Hairstylist Apprentice
Franco's
Johannesburg
01.2001 - 04.2001
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Answered telephone calls to provide information and schedule new appointments.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Studied advanced techniques to develop proficiency and better serve customers.
- Helped customers select styles for special events such as prom and formal dances.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services and extensions to salon customers.
Education
Certificates/Board Exam - Hairdressing
Germiston Technical College
Johannesburg, South Africa 04.2001 -
Gr 8 - High School
Settlers High School
Limpopo 01.1998 - 12.1998
Completion of Primary School -
Lord Milner Primary School
Limpopo 01.1995 - 12.1995
Skills
Trend expert
undefinedAccomplishments
- Promoted to Salon Manager after 3 years of employment.
- Cut and styled hair for models at the News Cafe Hair Show.
- Managed team of 12 staff members.
- Doubled client base over a 2-month period through innovative marketing efforts
- Used My Salon Software to develop inventory tracking spreadsheets on staff productivity,clients,stock control,time management, cash flow management (business productivity)
- Developed long-term relationships with customers which increased repeat business. Maintained a positive hair experience for all clients.
- Increased revenue 70% in less than 4-5 months.
- Built and maintained long-term, positive relationships with various hair suppliers to ensure smooth business transactions.
Interests
Certification
Module 1 - 6 - Certificates Germiston College - SETA
Timeline
Professional Hairstylist
Self Employed
11.2018 - Current
Senior Hairstylists
Jingles
09.2018 - 11.2018
Senior Hairstylist
Lesarmario
03.2018 - 08.2018
Owner/Senior Hairstylist
Self Employed
12.2016 - 03.2018
Senior Hairstylist
Basecut Studios
06.2015 - 02.2016
Owner/Senior Hairstylist
Self employed/ Mobile Hairstylist
09.2013 - 06.2015
Senior Hairstylist
Sculpt Hair
04.2012 - 09.2013
Manager/Senior Hairstylist
Studio 9
03.2006 - 04.2012
Senior Hairstylist
Always Ahead
03.2004 - 02.2006
Professional Hairstylist
Mane Attraction
04.2002 - 03.2004
Hairstlist
Hair Trends
01.2002 - 03.2002
Certificates/Board Exam - Hairdressing
Germiston Technical College
04.2001 -
Professional Hairstylist
Clippers Hair
04.2001 - 02.2002
Hairstylist Apprentice
Franco's
01.2001 - 04.2001
Module 1 - 6 - Certificates Germiston College - SETA
01-2000
Gr 8 - High School
Settlers High School
01.1998 - 12.1998
Completion of Primary School -
Lord Milner Primary School
01.1995 - 12.1995
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