Tasha Naicker
Travel Consultant
Durban
Summary
With a robust background in tourism management, I am Tasha Naicker, a seasoned professional driven by a steadfast commitment to excellence. Throughout my career, I have accumulated a diverse range of experiences, beginning with my role as a Travel Consultant at One Stop Travel and Tours, where I executed tasks encompassing customer service, itinerary planning, and administrative duties. Transitioning to a position as a Tourism Facilitator at Richfield College further enriched my skill set, affording me opportunities to impart knowledge and foster learning in others.
My professional journey is underscored by a proactive approach to personal and organizational development, complemented by a dedication to fostering positive client relationships and delivering superior service standards. I pride myself on my integrity, resilience, and unwavering work ethic, qualities that have consistently underscored my performance and interactions within diverse professional settings.
As I continue to chart my career trajectory, I am eager to leverage my expertise and enthusiasm in contributing to the success of a forward-thinking organization. With a proven track record of excellence and a commitment to ongoing growth, I am poised to make a meaningful impact in any role I undertake.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Senior Travel Consultant
Satguru Corporate & Leisure Travel
Durban
2023.05 - Current
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Used Galileo Booking Software computer systems to print tickets and travel itineraries.
Travel & Tourism Lecturer
Richfield College
2022.02 - 2022.08
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Utilized distance learning technology to instruct students remotely.
Customer Service Representative
Woolworths
2019.07 - 2022.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Travel Consultant
One Stop Travel & Tours
Durban
2017.03 - 2019.06
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Handled sensitive information with professionalism and discretion.
- Collected, handled and documented payments for travel services and associated feels.
- Maintained and updated corporate traveler profiles with current information.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Worked closely with clients to understand unique needs and meet specific travel desires
- Organized trips for individual, family and business travelers
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
Education
Travel & Tourism Diploma - Tourism And Travel Management
Richfield College
Umhlanga 2017.02 - 2017.02
High School Diploma -
Greenbury Secondary
Pheonix ,Durban 2014.02 - 2024.02
Skills
Complex Problem-Solving
undefinedTimeline
Senior Travel Consultant
Satguru Corporate & Leisure Travel
2023.05 - Current
Travel & Tourism Lecturer
Richfield College
2022.02 - 2022.08
Customer Service Representative
Woolworths
2019.07 - 2022.02
Travel Consultant
One Stop Travel & Tours
2017.03 - 2019.06
Travel & Tourism Diploma - Tourism And Travel Management
Richfield College
2017.02 - 2017.02
High School Diploma -
Greenbury Secondary
2014.02 - 2024.02
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