Tarryn Patricia Buss

• Provided timely resolution to escalated customer inquiries.
• Managed ticket queues to guarantee timely and precise customer service.
• Identified opportunities for process automation within the support department.

• Assisted in hiring new team members by conducting interviews and providing feedback during the selection process.
• Developed processes to streamline workflow within the support department.
• Collaborated with other departments to ensure alignment between teams.
• Developed plans for team growth and identified areas of improvement.
• Offered expertise in resolving customer concerns related to software and provided necessary technical support.
• Conducted performance reviews for all members of the support team.
• Lead daily stand-up meetings with the support team to review progress on tasks.

• Implemented quality assurance measures to ensure consistent delivery of exceptional customer service across the team.

• Resolved escalated customer issues with empathy and professionalism, maintaining high levels of client satisfaction.

• Resolved customer service requests related to database errors or performance issues
quickly and efficiently.
• Monitored database performance and troubleshooted issues related to slow running queries or deadlocks.
• Developed stored procedures, functions and triggers to support application requirements.
• Used T-SQL scripting language for creating stored procedures, functions, triggers.
• Optimized existing queries for better performance using SQL query tuning techniques.
• Provided technical assistance in the form of SQL coding advice to other team members.
• Designed and developed complex SQL queries for data analysis and extraction to support business decisions.
• Optimized SQL queries and stored procedures, reducing execution time by significant percentages.
• Documented program development and subsequent revisions with comments for easy comprehension.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Troubleshot problems related to performance degradation or unexpected results when using a particular feature of an application.
• Utilized various scripting languages like SQL, VBScript and JavaScript for creating complex calculations on the fly within QlikView/Sense documents.
• Provided technical support to users with issues related to their usage of QlikView/Sense applications.
• Created dashboards, reports, charts • and graphs in QlikView/Sense to meet user needs.
Collaborated with other teams such as DBA's and IT infrastructure personnel for
successful deployment of new versions and features of an application.
• Deployed patches, fixes or updates as needed based on changes required due to changing business requirements or user feedbacks.
• Analyzed code and corrected errors to optimize output.
Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.

• Documented program development and subsequent revisions with comments for easy comprehension.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Troubleshot problems related to performance degradation or unexpected results when using a particular feature of an application.
• Utilized various scripting languages like SQL, VBScripts and JavaScript for creating complex calculations on the fly within QlikView/Sense documents.
• Provided technical support to users with issues related to their usage of QlikView/Sense applications.
• Created dashboards, reports, charts and graphs in QlikView to meet user needs.
• Collaborated with other teams such as DBA's and IT infrastructure personnel for successful deployment of new versions and features of an application.
• Deployed patches, fixes or updates as needed based on changes required due to changing business requirements or user feedback.
• Analyzed code and corrected errors to optimize output.
Modified existing software to correct errors, adapt to newly implemented hardware or upgraded interfaces.

• Contributed ideas towards the enhancement of existing systems based on customer feedback.
• Designed and tested programs using various coding languages, such as JavaScript and SQL.
• Provided ongoing support for existing systems and responded quickly when issues arose.
• Provided technical support for users with varying levels of expertise.
• Debugged code, troubleshot software, performed root cause analysis and reviewed program quality.
• Worked on critical issues by developing and implementing successful fixes.
• Performed troubleshooting of post-release software faults to support live service.

• Assisted BAs with technical document verifications.

• Provided feedback from customers that could be used for product development or marketing strategies.
• Created user accounts and reset passwords as needed.
• Documented customer interactions in a database to track progress on resolution of their issues.
• Assisted in troubleshooting software-related issues with customers' computers or mobile devices.
• Resolved customer inquiries via phone, email and chat.
• Participated in regular training sessions to stay abreast of changes in technology or product releases.
• Investigated reported bugs and identified root causes for resolution.
• Provided technical support for software applications used by customers.
• Maintained a high level of customer satisfaction by responding quickly to requests for assistance.

• Monitored progress of projects against project timelines and budgets.
• Collaborated with other departments such as marketing and operations to ensure successful implementations.
• Developed customized solutions based on client requests, ensuring that all requirements were met.
• Assisted in troubleshooting issues related to data transfer or system integration.
• Developed implementation plans tailored to customer needs, outlining key milestones and tasks.

• Assessed customer feedback upon completion of each project in order to identify areas for improvement.
• Prepared status reports for customers detailing the current state of their implementations.
• Facilitated training sessions with end users on how to use the software application correctly.
• Provided guidance on system design decisions which included recommending hardware configurations.
• Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
• Provided technical support for customers during the implementation process.
• Analyzed customer processes, identifying areas for improvement through automation.
• Created user documentation including system setup instructions and user manuals.
• Implemented changes requested by customers within established timelines while maintaining high standards of quality.
• Created client rapport to grow profitability.
• Assisted in the development of proposals and presentations for potential implementation projects.
• Implemented and configured software solutions according to project specifications.
• Provided exemplary helpdesk service and support to assist customers.
•Developed and maintained project documentation, including implementation plans and user guides.
•Coached, mentored, and developed implementation consultants by teaching best practices and protocols to reduce discrepancies.
• Facilitated user training sessions and workshops to ensure successful software adoption.
• Provided ongoing support and maintenance for implemented systems.
• Liaised between clients and technical teams to ensure clear communication of project objectives and requirements.
• Conducted post-implementation reviews to assess project success and identify areas for improvement.

• Fulfilled the Account Management role post Implementation for approx. 200 customers.