Exercise
Tarryn Kennedy
Senior Settlement Specialist
Cape Town
Summary
Driven by a proven track record throughout my career, I excel in enhancing operational efficiencies and client satisfaction through expert problem-solving and robust quality assurance. Adept in customer relations and highly computer literate, I consistently exceed targets by streamlining processes and fostering strong cross-functional team collaboration.
Over five years work experience within the Post Trade Services (PTS) Division at JSE Limited, involved in roles such as Senior Equity Settlement Specialist, Test Analyst, Research and Development Clerk, and Equity Derivatives Specialist.
Two years work experience within Global Market Operations area at HSBC Bank Plc; involved in all products within the Cash Equities business, including CFD’s and Derivatives.
Three months contractual experience within Client Operations at Investec Asset Management; involved in effective fund management and resolution about new clients, restructures, reinvestment, terminations, performance, and off-market trade queries, as well as client reporting on an ad hoc, daily, monthly, quarterly and annual basis – including report generation.
One year eight months at Prescient Fund Services as Team Leader: Senior Settlement Officer, encompassing the management of staff and processing, matching and settlement of all trades which Included: Equities, Fixed Income, Derivatives, Unit Trusts / CIS investments, Call Transfers, SWAPs, CIS, and FX deals.
Over six years at Coronation Fund Managers; involved in external and internal client queries, regulatory reporting, Foreign and local Standard Settlement Instruction (SSI) updates, Foreign and local account opening for both foreign and local funds, Foreign and local cash management across funds, Fund of Fund Trade Instructions and settlement process, client investment/disinvestment instructions and settlement thereof, market trade confirmations, settlements and FX process, FX STP automated process, fund and instrument pricing, as well as any ad hoc requests.
Six months working remotely as a Trade Support Specialist for international company Causeway Securities LLC; involved in settlement of Structured products and Fund Trades, reconciliation of payments and commissions; updating market materials, and Inputting data (notes) into Salesforce for the Firm’s portal. .
Overview
16
16
years of professional experience
1
1
Language
Work History
Senior Trade Support Specialist
Causeway Securities
01.2024 - 06.2024
- Settlement of Structured Products and Causeway Fund Trades
- Projects to update current manual processes on the desk - Enhancements to current processes and workflows – ie, contract notes, and uploads into GPP. Salesforce enhancements.
- Updating any manual prices that do not price on BBG in Salesforce
- Updating and sending Factsheets for the fund, Weekly and Monthly.
- Sending settlement instructions to counterparties for all trades.
- Fund of Fund (FOF) Trade instructions and settlement thereof.
- Assist with the implementation of the international trade workflow
- Assist with review of trade inbox and ensuring that all trades are recorded and instructed on Order Monitor.
- Managing status of trades, and addressing any unmatched trades, in line with the trading cycles, to avoid penalties or late settlement.
- Maintaining broker settlement details and contact details
- Capturing and processing of Invoices and Commission Statements on Xero.
- Structured Product Trade Confirmations:
- Resolution of settlement queries
- Analysis of failed trade costs and trade errors resulting in claims and responsible for claims process.
- Responsible for all private placement and bridge trade transactions
- Responsible for manual trade instructions to Global custodians
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Senior Trade Support Specialist
Coronation Fund Managers
07.2017 - 12.2023
- Settlement of Foreign Exchange trades: from point of trade received, cash movement, incoming and outgoing funds – from local custodians, as well as offshore custodians depending on flow of funds, as well as SWIFT confirmations of settlement of cash flows. Automated and successfully implemented new FX process with all local custodians, therefore improving settlement time, error rates, costs, and client satisfaction.
- Applying for new account openings for clients falling under our Coronation Asset Management Company (Manco), into our offshore products, subscriptions, redemptions, additional, transfers and switches.
- New foreign non-restricted market account openings for clients falling under our Coronation Asset Management Company (Manco) License.
- Morning Reporting: Including Overdrafts, Cash movements on restricted currencies, Derivatives Statements across offshore futures traded, and payments on margin top-ups, as well as calculating margin recalls.
- Sending settlement instructions to counterparties for all trades via SWIFT, on Bloomberg, Bank of New York, JP Morgan, or through our in-house system to facilitate local trading on the JSE as necessary only once deals have been matched to the counterparty confirmations.
- Settling the FOF Deals, subscriptions and redemptions as well as respective FX Trades, to ensure cash settles in time for subscription and redemption cut-offs in line with Feeder Trades.
- Maintaining local and foreign SSI's with counterparties as well as clients accounts.
- Account Openings for clients at transfer agency and foreign bank accounts at BNY and JP Morgan.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Built and managed relationships with key clients and partners to drive growth.
Senior Settlement Specialist - Team Lead
Prescient
11.2015 - 06.2017
- Management of staff and key assistance and management/control checks over all daily outputs as outlined below:
- Ensure all capturing / processing, matching and settlement of all trades to the accounting system (Eagle) which include: Equities, Fixed Income, Derivatives, Unit Trusts / CIS investments, Call Transfers, SWAPs, FX deals.
- Preparing manual instructions for any unlisted trade settlements where necessary: Physical MM, Private Placements, Off Market trades, Offshore investments, Fund of Fund investments, FX deals, complete BOP forms, validate account details on Swap agreements, etc.
- Ensure trades are matched between client notification and counterparty confirmation - Ensure broker / counterparty account and trade details reconcile with our records, ensure that the managers notification reconciles with the counterparty confirmation and to ensure Dematerialized Money Market trades are reported and matched on STRATE within the required time frames.
- Sending settlement instructions to custodian for all trades via SWIFT, Omgeo, local banking platforms and foreign, BNY, as necessary only once deals have been matched to the counterparty confirmations.
- Maintaining broker settlement details, contact details and brokerage rates.
- Contributing to ad hoc projects aimed at streamlining processes.
- Compiling of incident reports.
- Implementing and maintaining process checks and controls. Ensure there are back up processes in place where the existing workflow/system falls over.
- Resolving external and internal queries relating to all trades from brokers, clients and custodians; build and maintain healthy client and counterparty relationships to ensure resolution of settlement issues identified.
- Capturing and processing of payments and transfers on local and foreign banking platforms.
- Effective query management and resolution
- Daily interest and maturity entitlement confirmations across all Fixed income assets
- Project related tasks: testing and implementing new solutions. Look to using online solutions instead of using existing manual forms and sending manual instructions.
Client Relationship Manager
Investec Wealth And Investment
07.2015 - 10.2015
- Professional liaison with clients (new clients, restructures, performance, off-market trade queries, etc.).
- Effective query management and resolution.
- Client reporting (ad hoc, daily, monthly, quarterly, annual – including report generation).
- Liaison with Investment Operations, Client Managers and Portfolio Managers.
- Effective liaison with back office administrator (State Street).
- Provide information/support to Client Managers.
- Checking monthly, quarterly investment statements and performance reports.
- Updating details on Salesforce.
- Contributing to ad hoc projects aimed at streamlining processes.
- Ensuring daily control procedures adhered to.
- Prompt investigation and management of cash, scrip reconciliation issues to resolution.
- Mandate & FICA Monitoring.
Equity Operations Specialist
HSBC Bank
07.2013 - 06.2015
- Ensure processes are appropriately followed to meet the requirements of the JSE and STRATE initiatives within the market.
- Review optimal daily workload and capacity planning.
- Control strategy to reduce errors, fines and losses as a result of incorrect or late allocations, late deals amendments or non-compliant process flow.
- Ensure all transactions are accurately transmitted and recorded into the appropriate settlement and service provider systems, BDA, in accordance with procedures and deadlines.
- Ensure the administrative processes are appropriately set up to meet the requirements of HSBC and Service Providers.
- Ensure all processes are recorded in accordance with company policies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Securities Lending and Borrowing with JSE is efficient and adhered too.
- Prepare statistics and monitor trends in statistics related to the area. Institute appropriate action in order to address unfavorable trends and monitor and review internal control etc
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Clearing and Settlement Specilist
JSE
10.2008 - 06.2013
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Monitor and manage settlements of equities and take necessary actions where applicable.
- Ensure processes are appropriately followed to meet the requirements of the JSE and STRATE initiatives within the market
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Education
BBA - Marketing
IMM Graduate School
Cape Town 04.2001 -
Skills
Customer Relations
Quality Assurance
Root Cause Analysis
Expert Problem Solving
Team Player
Analytical, lateral thinker
Logical reasoning
Excellent communication skills
Solution oriented
Highly computer literate Solving
Management collaboration
Interests
Reading
Hiking
Timeline
Senior Trade Support Specialist
Causeway Securities
01.2024 - 06.2024
Senior Trade Support Specialist
Coronation Fund Managers
07.2017 - 12.2023
Senior Settlement Specialist - Team Lead
Prescient
11.2015 - 06.2017
Client Relationship Manager
Investec Wealth And Investment
07.2015 - 10.2015
Equity Operations Specialist
HSBC Bank
07.2013 - 06.2015
Clearing and Settlement Specilist
JSE
10.2008 - 06.2013
BBA - Marketing
IMM Graduate School
04.2001 -
Similar Profiles
Nathan GilbertNathan Gilbert
Film Producer at Freelance / Causeway Fairfield Co.Film Producer at Freelance / Causeway Fairfield Co.
Saud AljubairiSaud Aljubairi
Administrative Services Supervisor at King Fahd Causeway AuthorityAdministrative Services Supervisor at King Fahd Causeway Authority
Noah KeenanNoah Keenan
Food Runner at Old Causeway Steak & OysterFood Runner at Old Causeway Steak & Oyster