Excercise
Tarryn Williams
Live Chat Agent
Cape Town
Summary
I am always looking for a challenge in everything I do, especially my career. I have also completed a learnership through Truworths in wholesale and Retail NQF level 2. I am motivated by challenges and possess the ability to work without supervision. Regarding character, I am self-disciplined, patient, hardworking, and a very reliable person. When given a task, I do it to the best of my ability and ask for help when needed.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Live Chat agent
AnyVan
06.2022 - Current
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Handled inbound customer chat conversations with their day to day moves.
- Processed and entered customer orders into database and provided proactive customer service for their bookings.
- Tracked bookings and notified customers that came through of their booking status .
Subject Matter Expert
Capita
08.2019 - 06.2022
- Assisted agents with complex queries.
- worked closely with learning and development officers during training.
- technical support assistance
- complaints
- cross selling tech gadgets
Senior Sales Call Center Agent
Beltic Investments
03.2019 - 08.2019
- Collaborated with team members to achieve target results.
- Cold calling to promote debt review to customers.
- Developed new sales off existing customers.
- Onboarded new temps with processes and procedures.
- Collected customer information to seal the debt review deal
Sales and Service Desk Consultant
Truworths Limited
Cape Town
11.2017 - 03.2019
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used various software tools to assist customers at the service desk.
- Boosted Truworths items and cross sold instore.
Education
Matric -
Grassy Park High
01.2013 - 11.2017
Grassy Park High School
01.2013 - 11.2017
Skills
Confidence
Active listening
Rapport building
Ambition & Will to Sell
Coachable & Curious To Learn
Tech-Savvy
Polite Persistence
Accomplishments
- Personal Details
- Name
- Tarryn
- Surname
- Williams
- Date of Birth12/09/1999
- Address:10 Shrike Crescent Seawinds 7945
- Contact number
Interests
Singing
Timeline
Live Chat agent
AnyVan
06.2022 - Current
Subject Matter Expert
Capita
08.2019 - 06.2022
Senior Sales Call Center Agent
Beltic Investments
03.2019 - 08.2019
Sales and Service Desk Consultant
Truworths Limited
11.2017 - 03.2019
Matric -
Grassy Park High
01.2013 - 11.2017
Grassy Park High School
01.2013 - 11.2017