Tarryn Ericksen
Non Motor Field/Desktop Claims Assessor
Greenstone Hill
Summary
Claims Examiner with deep knowledge of Non Motor claims industry. Solid abilities in developing objectives and strategies to settle Insurance claims. Excellent skills compiling, coding, categorizing and auditing information to process claims.
Responsible Senior Claims Adjuster with experience performing detailed investigations and researching issues. Skilled at interpreting laws, evaluating facts, inspecting damage, and analyzing case facts. Handles over250 caseloads per month and provides exceptional customer service to policyholders.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Non Motor Claims Assessor
Voqa Consulting
01.2021 - Current
- Claims process - Client/broker contact, adherence to Turnaround times, quote assessments - ensuring client & contractor quotes are inline with Insurer rates
- Enhanced customer satisfaction rates by promptly addressing inquiries and providing detailed explanations regarding claim decisions.
- Reduced turnaround time for claim settlements by prioritizing tasks, effectively managing caseloads, and collaborating with cross-functional teams.
- Maintained an organized case management system, allowing for easy tracking of claim statuses and facilitating efficient workflows.
- Effectively managed high-pressure situations during peak periods of claims activity while maintaining professional demeanor and efficient performance levels.
- Identified fraudulent claims with comprehensive investigations, minimizing company losses and maintaining integrity in the claims process.
- Established trust among clients by consistently demonstrating empathy and understanding throughout the entire claims assessment process.
- Escalated complex claims to senior management for further review, ensuring a collaborative approach to decision-making and fair outcomes.
- Investigated properties to determine extent of damage and estimate repair costs.
- Examined photographs and statements.
- Interviewed claimants and witnesses to gather factual information.
- Finalized files for insurance claim payment release.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Identified suspicious losses and contacted manager for investigative assistance.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated settlement agreements to resolve disputes.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Handled complaints and grievances using negotiating and problem-solving skills.
Processing Department Manager
AC & E Engineering Underwriting Managers
02.2016 - 12.2020
- Initiated successful employee retention strategies through recognition programs that bolstered morale.
- Conducted regular team meetings to discuss progress on projects, address challenges, and share best practices among colleagues within the department.
- Collaborated with cross-functional teams to improve overall productivity and achieve company goals.
- Implemented quality control measures resulting in improved accuracy rates during data processing tasks across all teams.
- Coordinated interdepartmental communication efforts leading to smoother workflows between departments.
- Provided coaching and guidance to employees for continuous professional growth while addressing performance gaps effectively.
- Reduced processing errors through comprehensive training programs and regular performance evaluations.
- Implemented process improvements that reduced turnaround times for critical tasks, increasing throughput rates.
- Enhanced department efficiency by streamlining processes and implementing new workflow systems.
- Increased customer satisfaction with timely and accurate order processing, ensuring smooth business operations.
- Managed a diverse team of professionals, fostering a positive work environment that encouraged skill development and collaboration.
- Optimized resource allocation by developing effective scheduling methods and monitoring staff workloads.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Complied with established internal controls and policies.
- Quality Assurance on all outgoing Renewals, Issues and Endorsements
- Broker Query Resolution & Liaison
- Administration work including issuing of Policies, Endorsements, Declarations, Quotes, and Renewals
Engineering Processor (Underwriter)
AC & E Engineering Underwriting Managers
09.2012 - 01.2016
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Contributed to the achievement of department goals through consistent high-quality work.
- Consistently exceeded performance expectations with a focus on delivering top-notch results.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures. Administration work including issuing of Policies, Endorsements, Declarations, Quotes, and Renewals
Personal Lines Underwriting Specialist
Santam
02.2012 - 07.2012
- Conducted comprehensive policy reviews for identifying areas of potential exposure or risk, reducing claims frequency.
- Achieved high customer satisfaction rates by promptly responding to inquiries regarding coverage eligibility, policy terms, pricing options, and other related topics.
- Evaluated complex risks within established authority levels, ensuring sound underwriting decisions that balanced profitability and risk management objectives.
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance with all relevant guidelines.
- Reviewed loss control recommendations from inspections to determine appropriate actions for mitigating identified hazards effectively.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Made approval and denial recommendations by determining accurate risk levels.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Negotiated favorable terms with brokers and agents, strengthening relationships while maintaining the company''s underwriting standards.
- Improved risk assessment accuracy with thorough analysis of financial statements and credit reports.
Education
High School Diploma -
Edenvale High School
Edenvale, South Africa 04.2001 -
Skills
Professional ethics
Assertiveness
Claims Processing
Verbal Communication
Microsoft Office Suite
Relationship Building
Settlement Negotiations
Client Interviewing
Critical Thinking
File and Record Management
Team Collaboration
Decision-Making
Valuation knowledge
Task Prioritization
Excellent Communication
MS Office
Customer service and support
Adaptability
Time Management
Self Motivation
Organizational Skills
Multitasking
Insurance policy coverage knowledge
Problem-solving abilities
Underwriting knowledge
Report Writing
Claims Investigation
Attention to Detail
Staff Management
Reliability
Team Training
Team Leadership
Timeline
Non Motor Claims Assessor
Voqa Consulting
01.2021 - Current
Processing Department Manager
AC & E Engineering Underwriting Managers
02.2016 - 12.2020
Engineering Processor (Underwriter)
AC & E Engineering Underwriting Managers
09.2012 - 01.2016
Personal Lines Underwriting Specialist
Santam
02.2012 - 07.2012
High School Diploma -
Edenvale High School
04.2001 -